First class from first phone contact to closing! - journey
In need of special assistance to trade/sell two vehicles - purchase newer. Drew followed our Kelly Blue Book contact, great service, satisfaction.. Excellent!! Thanks, Drew!
great experience - Shea2543
London and his team did an outstanding job and helped me save big $$$ on my car along with great customer service wonderful attitudes and they receive feedback very well. ........
Quick, Kind Service - Steve123
I brought my car in for repairs at 4pm on a Monday. I had a diagnosis for a river reasonable price by 5pm and it was ready for pickup by 10am Tuesday, the next day (they even washed my car for me)! Stacy (service employee) and everyone I interacted with at the dealership was extremely friendly and helpful!!
Cameron Kolb Is amazing! - BMRob
After shopping around a bit and checking out a few different cars, Cameron made me a deal I couldn't refuse. He was amazingly helpful and so nice!
Jasin Loop - Welcome100!
Jasin Loop was amazing! He works in the commercial sales department and was unbelievable. His service, financial knowledge,
and flexibility were second to none. Jasin provided options and answers! He is so easy to work with and Is excellent at his job. Thank you!
What a pleasure! - CARGUY
Jeffrey Ruppert was so respectful and friendly. The problem we had with a noise coming from the door panel was taken care of. Thanks to all the people at Coulter Nissan.
Happy new purchaser - Mhavens559
Greg Reiner my salesperson went the extra mile as did the dealership in helping me and giving good advice. I couldn't be happier with my new 2017 Altima
Great Experience. Love our new Nissan Altima - John Ford
We love our new Nissan Altima - Our Salesman Nick Dietz, very friendly and easy to work with. Did an excellent job at getting us the exact vehicle we wanted. He went out his way to satisfy us. Matthew Disbrow - who process our paperwork for the loan went above and beyond to help us get a great price.
Such a great team.
Wonderful service - Sisarizona
Brought my car in for my first oil service and was pleasantly surprised by the extra care Seth, my service guy, took to make sure my vehicle was done on time and thoroughly cleaned. Also remembered the little things we talked about at drop off time and commented at them on pickup time.
Saleman, Drew, was awesome! - Beth
I want to say what a great salesman Drew is. He is personable, listens to his customer's needs and does all he can to get the customer the deal they are looking for. I will send all my friends to him and to this dealership. I have bought 2 new cars from Drew at this dealership and have been impressed both times. Everyone is very friendly and works with customers to make them happy.
Again, the dealership is great and Drew is excellent. He made 2 different car buying experiences wonderful encounters. I have been very impressed.
New car buying - Sam
Michael orth helped me buy a car after my first car was totaled. He helped me get the best deal with my not so grey credit. I was happy with my purchase and happy with my payments. I am now the owner of 2016 Nissan Altima. I love my car. i did not feel pressured while buying the car. They offered me all the nessesities while I was waiting. I highly recommend this car dealership.
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.
EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS - l myers
To be direct, East Valley Nissan’s (formerly known as Superstition Springs Earnhardt Nissan) service department has EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS. I DO NOT RECOMMEND EAST VALLEY NISSAN’S SERVICE DEPARTMENT TO ANYONE.
After dropping our vehicle off for an 8am appointment (Let me note – it took no more than 1 hour to repair when they finally got it in), WE called about 3pm to check the status and estimated time for pick-up in which we were informed that our vehicle hadn’t been taken in at that point, was going to be taken in at that time, and would be completed by about 5pm. They got busy. OK, it happens. Well, our congeniality and patience bit us is the A**. Come 4:30pm, we received a call stating that our vehicle would have to wait until tomorrow. At this point, this is NOT OK. Just as all families these days, we are very busy and had already rearranged schedules throughout the day to make things work. We now needed our vehicle. After not accepting their offer to leave our vehicle there any longer and wanting to go pick it up to take it elsewhere at another time, they managed to get it in and repaired in an hour. Now 9 hours later.
SAD – the fact that it takes one to become angered to be treated the way one should be treated is disheartening. All East Valley Nissan had to do was care/show some customer service and communicate. We all know things happen and we get busy and behind. Had East Valley Nissan kept in contact and been honest that there was a chance they couldn’t get our vehicle in earlier on, we would have had the opportunity for other arrangements; ex. opportunity to reschedule the appointment, change plans, get a rental, etc., to be made.
After doing business with East Valley Nissan (formerly known as Superstition Springs Earnhardt Nissan), for the past 10 years, we are sad to say that our last few experiences have lead us to make the decision to take our business elsewhere from now on.
BTW – you may want to note that at East Valley Nissan the time of the scheduled appointment is only the time you speak to the service advisor not the time of the maintenance, so we were told. They will get your vehicle in when they feel necessary.
Sales people are rude and pushy - nissanlover
We went there to buy a new car. We could not find the car we were looking for and they gave an option of 2016 model car and say they will give good deal because it is 2016 model and 500 miles on it. When we did not agree on the price they quote then we said we don't want to buy the car. But, they continuously change the salesperson and change the number here and there without trying to understand our request. Our visit became very unpleasant at the end due to a rude and pushy salesperson. Person who went with us in test drive was nice. But, other salesperson need good customer service training. You are selling car not a candy on the street. Its a long term business and big investment for a middle class family like us to buy a car.
Horrible service department!!! - Wrek84
Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly nore professional. Walked in to go pick up car and he did t even greet me when I walked up to the counter. Overall experience was bad would never come back here again.
Horrible Customer Service - Offended by Poor Service
Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price at the other dealership but the right monthly payment. When we questioned the difference in price Howie became defensive and was rude to our friend who was with us saying "are you co-signing?" And "you're trying to mess you friend up from getting a good deal". So he felt it was OK to charge 2K more when he said they would match the price, because he knew how much we were willing to pay. He also refused to bring out the sales manager or a finance manager when we were done talking to him for being rude and condescending.
Good Expierence - Agrumpy99
Got a pretty good deal on a new car. Financing went quicker than expected. Super impressed with sales associate Venessa Pain. She was patient & took the time to answer questions. Service department also easy to work with. Overall all great experiences with different areas of this dealership.
Pleasant experience - paschn
At the risk of sounding like a "plant", this has been a great experience from dealing with the manufacturer to the dealership's sales staff.
Seventy years old and I've bought many new vehicles in my life. I've never been treated as well as from Nissan U.S.A. As for the dealership? Paramount. And I'm not easy to please.
"Mark" from fleet sales made the overall experience very pleasant.