Really happy - Mr Mendoz
I higly recommend this dealership and Frank Rodriguz for your next purchases. Really good friend and really good sales rep. Thanks Frank Rdz and Sonora Nissan for amazing customer service
employees rating - Bev
I worked with Roman and Scott Sullivan during my recent purchase of a new Nissan. Both are exceptional employees that complemented each other in each step of the process. Each one has different things to do but worked very well with each other and myself. I was very much satisfied with my treatment throughout the entire day. I feel as though I made two friends along the way!!
Great deal and fast! - Mark05
I called on a Friday evening and took delivery on Saturday morning. The deal was made quickly and pleasantly. It's a beautiful and comfortable facility and well kept.
Love my new car - Taylor Bailey
Jason Sehak was so much help. I recommend people going to him. Drove my car off same day as we paid. He helped out a lot.
Best Experience 3 Cars in a row!! - CarriebHard
I want to publicly thank Avondale Nissan for an amazing buying experience today. I will not shop anywhere else! I personally thank Mike Goodman, Frank Kuna, and of course, Frank Hardy for straight hooking me up today! I got a deal today that NO ONE could beat! I humbly thank each of you, from the bottom of my heart! .... If you want a great deal on a car AND a GREAT car buying experience, go to Avondale Nissan and ask for Frank "the Tank" Hardy.
Fantastic experience - Jen
I came in with admittedly unrealistic expectations for buying a new car ($150 a month). I didn't want anything fancy obviously, but difficult considering my credit. I was looking at a new 2016 Versa, and we were pretty close to my budget, but not quite there. I worked with David and James, and they came up with a fantastic deal for me on a certified used 2015 Versa Hatchback. The warranty was better than what Nissan provides on the brand new cars, it has everything I wanted, plus it's adorable.
Everyone that I dealt with at this dealership (David and James in sales, and Alan in finance) was just great. They seem like good-hearted, honest people who just happen to work in a car dealership. They were patient, informative, and very accommodating to my ridiculous expectations (without even insinuating that I was being ridiculous). I would hang out with any of these people in my free time, and I'm picky about whom I spend time with. They were never condescending or rude, certainly not pushy. They were so good to me that I overheard another customer getting a little uppity and felt defensive on their behalf.
I would definitely recommend this dealership to anyone.
Late night - Archinalgreg11
Great experiance, no-nonsense, SUPER friendly, quick n fun car buying! Thank ya'll! We love the car! We came in after 6pm really needing a new/used car. I had spent the day on the internet looking at all the dealerships, Nissan seemed the most reasonable, and it worked out flawlessly!! Explained our situation, they listened, took us to cars we could afford, test drove 4 different makes, picked the one we loved, drove it home! Thank ya'll again!!
Wonderful experience, we love our new WRX - TheMegan
We're completely pleased with out purchasing experience at Flagstaff Subaru. Grant, our salesman, was knowledgeable and responsive without hounding us, Brad in finance answered all our questions, and John, the GM, personally delivered our vehicle. We're not local but we'll look here first when we shop Subarus again!
Excellent buying experience! - Kim2016
Had contacted the dealer and was introduced to Michael. He made my experience easy and no pressure. If I had to purchase an other vehicle I would only use this dealer and salesperson. Any women going in alone would feel at ease with the professional way Michael treated me, as well as Art in finance. Who's care and concern for my spouse who wasn't able to make it inside to sign the paperwork, they came to us. What an overall excellent experience! Anyone looking for Nissan go here first!! Thank you Michael for making this so easy!
Saleman, Drew, was awesome! - Beth
I want to say what a great salesman Drew is. He is personable, listens to his customer's needs and does all he can to get the customer the deal they are looking for. I will send all my friends to him and to this dealership. I have bought 2 new cars from Drew at this dealership and have been impressed both times. Everyone is very friendly and works with customers to make them happy.
Again, the dealership is great and Drew is excellent. He made 2 different car buying experiences wonderful encounters. I have been very impressed.
Awesome - Cindy Bentley
Our sales rep David Livengood was awesome as well as our finance person Sara. Everyone there was great. Typically I really hate going to a dealership and prefer to buy from owners because of the haggling... they were wonderful to work with and was very painless...
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.
EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS - l myers
To be direct, East Valley Nissan’s (formerly known as Superstition Springs Earnhardt Nissan) service department has EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS. I DO NOT RECOMMEND EAST VALLEY NISSAN’S SERVICE DEPARTMENT TO ANYONE.
After dropping our vehicle off for an 8am appointment (Let me note – it took no more than 1 hour to repair when they finally got it in), WE called about 3pm to check the status and estimated time for pick-up in which we were informed that our vehicle hadn’t been taken in at that point, was going to be taken in at that time, and would be completed by about 5pm. They got busy. OK, it happens. Well, our congeniality and patience bit us is the A**. Come 4:30pm, we received a call stating that our vehicle would have to wait until tomorrow. At this point, this is NOT OK. Just as all families these days, we are very busy and had already rearranged schedules throughout the day to make things work. We now needed our vehicle. After not accepting their offer to leave our vehicle there any longer and wanting to go pick it up to take it elsewhere at another time, they managed to get it in and repaired in an hour. Now 9 hours later.
SAD – the fact that it takes one to become angered to be treated the way one should be treated is disheartening. All East Valley Nissan had to do was care/show some customer service and communicate. We all know things happen and we get busy and behind. Had East Valley Nissan kept in contact and been honest that there was a chance they couldn’t get our vehicle in earlier on, we would have had the opportunity for other arrangements; ex. opportunity to reschedule the appointment, change plans, get a rental, etc., to be made.
After doing business with East Valley Nissan (formerly known as Superstition Springs Earnhardt Nissan), for the past 10 years, we are sad to say that our last few experiences have lead us to make the decision to take our business elsewhere from now on.
BTW – you may want to note that at East Valley Nissan the time of the scheduled appointment is only the time you speak to the service advisor not the time of the maintenance, so we were told. They will get your vehicle in when they feel necessary.
Didn't listen - nissan
Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again.
The salesperson kept calling me pops. Really?
Terrible - Toddaz
OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it wouldn't save me any money (Not according to costco) Tried calling manager and left messages all for nothing. No return calls..warning don't deal with Jeff Moe or Finance Guy Dallas..I have noticed the only responses from owner are for good reviews (poor practice). My family has a total of 4 Nissans in last 2 years but last 3 purchases from other dealers. Had I seen interest by anyone to resolve my issues or even a response (to many to list I would have been happy to discuss with manager). No responses period.. Buy Nissan ....Just don't buy here.. worst experience buying a car ever..Im sure this review will be removed as my previous one has.
Horrible - nbsanchez
I took my car to Jim Click for an oil change since i have the life time oil change. I asked them to also take a look at my battery since my car has been laboring to turn on. I was told that every thing checked out and that the battery was fine. Now less than a week later i have a completely dead battery. When i called to ask what happened they said that it's impossible to really tell if a battery is going bad unless it's laboring to turn over, which it was. They pretty much lied straight to my face. Luckily this happened before my move across the country but it's not like they really would have cared either way.
Warranty claimed but no performed - mmouse
I had my Juke towed to the service dept because my car was making whining noise and losing power. They told me that the cvt fluid was overfilled, that it was corrected and no problems with the transmission. 1 yr later it was having the same problems. I took it to another dealer service dept. as now I live out of state. They told me that Lamb made a warranty claim to replace my transmission but it was not done. The transmission it the original. So lamb put me back into a car that had a failing transmission that can go out at any time, they collected on a false warranty claim and lied to me.