Outstanding Customer Service - Fitrod87
Great customer service and always takes care of our concerns in a timely manner.
Will defenently purchase here again. Plesant experience everytime we visit the dealership
Stands by their guarantee! - Jeff
With so many dealerships and even more vehicles, models, and trims to choose from, making the best choice could be challenging for most of us. Fortunately, with a little work, you can find the best choice with research and patience. I recommend finding dealerships and sales staff that listen more to your needs than simply attempting to make decisions on your behalf. Take your time, make the right decision, and find a dealership that stands behind their promises. Although I didn't end up purchasing from them, Midway Nissan is a dealership that doesn't want to lose the opportunity to earn your business, and they are willing to match or beat prices from competitors. If they fall short of beating competition, which they did in my case, they do stand behind their price guarantee. I know this for a fact, and for that reason I respect their leadership.
Great customer service! - breanna1621
Danny and Greg helped me find the perfect car that fit my needs and were very flexible to make sure I got the car I wanted.
Good customer service - Mperdomo23
The salesman who assisted me was very courteous and friendly. He explained everything well and clearly for me. Would recommend him to others and also to visit ABC Nissan
Looking for a New Car? Go see Frank "the tank" - Steven Mancini
My Wife bought her Nissan Rogue from Frank the Tank, was able to work with getting her payment down to what she could afford.
Fast forward to 2 months and I decided to purchase a new car as well. Again great customer service, when you go see, Avondale Nissan, ask for Frank the Tank, you wont be disappointed. .
Awesome! - Cj53
Everything's went smoothly and in the time I was told. Pedro is very personable and concerned with making sure I know what is going on with my car.
Chris Rippey - Debway29
Chris provided us with quick efficient service today and fixed our minor problem with our 2015 Murano. We appreciate his attitude and politeness. Thank you
Great Experience. Love our new Nissan Altima - John Ford
We love our new Nissan Altima - Our Salesman Nick Dietz, very friendly and easy to work with. Did an excellent job at getting us the exact vehicle we wanted. He went out his way to satisfy us. Matthew Disbrow - who process our paperwork for the loan went above and beyond to help us get a great price.
Such a great team.
Michael sales and Henry in finance awesome - Sexy Maxy
I just purchased a new Maxima from Pinnacle Nissan. Hesitated because previous experiences. I really can say the whole store is awesome. But for one individual Mike my sales he has been the best I have ever had. Great guy and awesome person give him a big raise. Also Henry in finance he's awesome also. Thank you Pinnacle for getting my dream car.
Saleman, Drew, was awesome! - Beth
I want to say what a great salesman Drew is. He is personable, listens to his customer's needs and does all he can to get the customer the deal they are looking for. I will send all my friends to him and to this dealership. I have bought 2 new cars from Drew at this dealership and have been impressed both times. Everyone is very friendly and works with customers to make them happy.
Again, the dealership is great and Drew is excellent. He made 2 different car buying experiences wonderful encounters. I have been very impressed.
Overall Great - Skeets78
Plain and simple: awesome sales people, finance personnel and sales managers. All where very helpful and great to speak to. This was my first new car purchase. For a change all these folks were strait forward no BS! Very welcoming atmosphere as well as staff. I recommend Thoroughbred Nissan to anyone. Just awesome!
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.
EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS - l myers
To be direct, East Valley Nissan’s (formerly known as Superstition Springs Earnhardt Nissan) service department has EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS. I DO NOT RECOMMEND EAST VALLEY NISSAN’S SERVICE DEPARTMENT TO ANYONE.
After dropping our vehicle off for an 8am appointment (Let me note – it took no more than 1 hour to repair when they finally got it in), WE called about 3pm to check the status and estimated time for pick-up in which we were informed that our vehicle hadn’t been taken in at that point, was going to be taken in at that time, and would be completed by about 5pm. They got busy. OK, it happens. Well, our congeniality and patience bit us is the A**. Come 4:30pm, we received a call stating that our vehicle would have to wait until tomorrow. At this point, this is NOT OK. Just as all families these days, we are very busy and had already rearranged schedules throughout the day to make things work. We now needed our vehicle. After not accepting their offer to leave our vehicle there any longer and wanting to go pick it up to take it elsewhere at another time, they managed to get it in and repaired in an hour. Now 9 hours later.
SAD – the fact that it takes one to become angered to be treated the way one should be treated is disheartening. All East Valley Nissan had to do was care/show some customer service and communicate. We all know things happen and we get busy and behind. Had East Valley Nissan kept in contact and been honest that there was a chance they couldn’t get our vehicle in earlier on, we would have had the opportunity for other arrangements; ex. opportunity to reschedule the appointment, change plans, get a rental, etc., to be made.
After doing business with East Valley Nissan (formerly known as Superstition Springs Earnhardt Nissan), for the past 10 years, we are sad to say that our last few experiences have lead us to make the decision to take our business elsewhere from now on.
BTW – you may want to note that at East Valley Nissan the time of the scheduled appointment is only the time you speak to the service advisor not the time of the maintenance, so we were told. They will get your vehicle in when they feel necessary.
Service repair - Dennis
Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said they would repair it free of charge. Its been a month and he never called. I left messages for him. He never called. Never do business with this place. Now its going to cost me more money to have it repaired.
Horrible Customer Service - Offended by Poor Service
Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price at the other dealership but the right monthly payment. When we questioned the difference in price Howie became defensive and was rude to our friend who was with us saying "are you co-signing?" And "you're trying to mess you friend up from getting a good deal". So he felt it was OK to charge 2K more when he said they would match the price, because he knew how much we were willing to pay. He also refused to bring out the sales manager or a finance manager when we were done talking to him for being rude and condescending.
Sales and Service - rjarcher
Beginning with my sales experience, I felt pressured to close the deal and was coerced to add Auto Mate and maintenance that has turned out to be a disappointment. The car was delivered poorly prepped and returned twice to be cleaned. The showroom is sparse and noisy. The sales manager was rough and abrasive. We returned for our Automate and oil change six months later and were again disappointed. Granted, this is a new dealership and they have a few bugs to work out - too bad they couldn't get the bugs off my grill after the Auto Mate application. When we complained, the general manager hid in his office. I did give them one star because there are some great people working there, like the service supervisor, Randy, and the finance manager, Travis.
Pleasant experience - paschn
At the risk of sounding like a "plant", this has been a great experience from dealing with the manufacturer to the dealership's sales staff.
Seventy years old and I've bought many new vehicles in my life. I've never been treated as well as from Nissan U.S.A. As for the dealership? Paramount. And I'm not easy to please.
"Mark" from fleet sales made the overall experience very pleasant.
I felt I was taken for a ride. - unhappy
I came from Sedona to buy a new Nissan which was advertised $9999. They added $1493 for free maintenance (oil change and inspection) for life which I disputed since I live in Sedona, I was told it was compulsory. When I came home I checked the website and there this free maintenance was advertised as optional. When I complained about those extra charges which are some what dishonest and bad business practices I was told by Mr Daniel Gonzales that this was common practice at Jim Click.