My car angel... - Ella743
*****Daisy Gray greeted me with a supportive smile and made my dream of car ownership a possibility. I had been planning to purchase a used car from a private owner and then bring it in to a professional mechanic at Sonora Nissan. I thought that my income would not qualify me for a new car but ‘My Car Angel’ and beautiful Daisy worked her best to obtain financing. I am so happy. After walking and taking buses for close to six years; I now can work and study with less hardship. Thank you, Sonora Nissan for having the ‘flower-Daisy, in the garden-dealership’, where all work together to make the community of Yuma a happier and productive place.
Midway Nissan is The BEST 😊 - JessieD
My Experienced at Midway Nissan was really satisfied, my salesperson was Alec, he was really helpful with all my questions, he provided great customer service. I'm really happy to be a customer with them😊 The people are very friendly and they're always providing good Customer service with a happy face. I highly recommend Midway Nissan not just because of the cars or deals, also because of their personal.
Great customer service, felt no pressure at all - Audra
The best experience I have ever had at a dealership. they went above and beyond to get me into the car of me dreams. Thank you
No pressure and a great experience - Jet 4x4
This was my first car buying experience on my own. I was so nervous hearing all the stories of pressure and being taking advantage of. It was the opposite at Avondale Nissan. I worked with Trudy Varin and she made the entire experience literally fun and exciting. She was professional, absolutely no pressure and very educational on the vehicle (Nissan Frontier 4x4 truck). I felt like I was working with a family member. Thank you! I love my new truck!
Fantastic experience - Jen
I came in with admittedly unrealistic expectations for buying a new car ($150 a month). I didn't want anything fancy obviously, but difficult considering my credit. I was looking at a new 2016 Versa, and we were pretty close to my budget, but not quite there. I worked with David and James, and they came up with a fantastic deal for me on a certified used 2015 Versa Hatchback. The warranty was better than what Nissan provides on the brand new cars, it has everything I wanted, plus it's adorable.
Everyone that I dealt with at this dealership (David and James in sales, and Alan in finance) was just great. They seem like good-hearted, honest people who just happen to work in a car dealership. They were patient, informative, and very accommodating to my ridiculous expectations (without even insinuating that I was being ridiculous). I would hang out with any of these people in my free time, and I'm picky about whom I spend time with. They were never condescending or rude, certainly not pushy. They were so good to me that I overheard another customer getting a little uppity and felt defensive on their behalf.
I would definitely recommend this dealership to anyone.
Wonderful experience, we love our new WRX - TheMegan
We're completely pleased with out purchasing experience at Flagstaff Subaru. Grant, our salesman, was knowledgeable and responsive without hounding us, Brad in finance answered all our questions, and John, the GM, personally delivered our vehicle. We're not local but we'll look here first when we shop Subarus again!
Know what you want before you walk in and ask for Justinl - mom2nya
Was dreading the car buying process but ended up pleasantly surprised. Our sales person was Justin Gallo and he was actually not your standard car salesman (that's a good thing). If we were in need of purchasing another vehicle I would not hesitate to use him again. Heads up - this dealership uses all of the standard tactics (mangers, assistant managers, etc. all coming to discuss what they "can do" for you. You need to go in having researched the vehicle you want, know what it's worth and stick to your price point). If you do that and work with Justin you should end up with a nice vehicle and a good experience.
Excellent buying experience! - Kim2016
Had contacted the dealer and was introduced to Michael. He made my experience easy and no pressure. If I had to purchase an other vehicle I would only use this dealer and salesperson. Any women going in alone would feel at ease with the professional way Michael treated me, as well as Art in finance. Who's care and concern for my spouse who wasn't able to make it inside to sign the paperwork, they came to us. What an overall excellent experience! Anyone looking for Nissan go here first!! Thank you Michael for making this so easy!
Saleman, Drew, was awesome! - Beth
I want to say what a great salesman Drew is. He is personable, listens to his customer's needs and does all he can to get the customer the deal they are looking for. I will send all my friends to him and to this dealership. I have bought 2 new cars from Drew at this dealership and have been impressed both times. Everyone is very friendly and works with customers to make them happy.
Again, the dealership is great and Drew is excellent. He made 2 different car buying experiences wonderful encounters. I have been very impressed.
Awesome First Time Experience. - Steves
I came in and was looking just to test drive a 2016 Versa. After working With David Livengood, I made the decision to purchase. David listened to all my concerns and comments, and worked with me to get the car I wanted at the EXACT price I needed. After multiple horrible experiences at other dealerships in town, I was Extremely satisfied with my decision to go to Thoroughbred Nissan. I would highly recommend Thoroughbred to anyone, and would highly recommend they speak to David (520-820-4748) when they get there.
I will surely be returning for not only service, but likely for the next vehicle I buy as well.
Keep up the great work team!!
Lies .lies lies - Jesse Garcia
So I called Anderson Nissan in lake havasu to ask about a used car they had on their lot.and told them I would be driving from out of town but will be stopping to check out another car at another dealer before I stopped there.so they did everything to convince me to make them my first stop even saying they had a brand new altima sv with 5k off sticker price so that convinced me.well of course after I test drove it I was told it was 27k not 22k and that they have "new ppl" that don't know what they are talking about.yet it was a sales manager named Zach that told me the discounted price that they of course didn't want to honor. I walked out and I will not be doing business here.
EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS - l myers
To be direct, East Valley Nissan’s (formerly known as Superstition Springs Earnhardt Nissan) service department has EXCEEDINGLY POOR CUSTOMER SERVICE and NO CLASS. I DO NOT RECOMMEND EAST VALLEY NISSAN’S SERVICE DEPARTMENT TO ANYONE.
After dropping our vehicle off for an 8am appointment (Let me note – it took no more than 1 hour to repair when they finally got it in), WE called about 3pm to check the status and estimated time for pick-up in which we were informed that our vehicle hadn’t been taken in at that point, was going to be taken in at that time, and would be completed by about 5pm. They got busy. OK, it happens. Well, our congeniality and patience bit us is the A**. Come 4:30pm, we received a call stating that our vehicle would have to wait until tomorrow. At this point, this is NOT OK. Just as all families these days, we are very busy and had already rearranged schedules throughout the day to make things work. We now needed our vehicle. After not accepting their offer to leave our vehicle there any longer and wanting to go pick it up to take it elsewhere at another time, they managed to get it in and repaired in an hour. Now 9 hours later.
SAD – the fact that it takes one to become angered to be treated the way one should be treated is disheartening. All East Valley Nissan had to do was care/show some customer service and communicate. We all know things happen and we get busy and behind. Had East Valley Nissan kept in contact and been honest that there was a chance they couldn’t get our vehicle in earlier on, we would have had the opportunity for other arrangements; ex. opportunity to reschedule the appointment, change plans, get a rental, etc., to be made.
After doing business with East Valley Nissan (formerly known as Superstition Springs Earnhardt Nissan), for the past 10 years, we are sad to say that our last few experiences have lead us to make the decision to take our business elsewhere from now on.
BTW – you may want to note that at East Valley Nissan the time of the scheduled appointment is only the time you speak to the service advisor not the time of the maintenance, so we were told. They will get your vehicle in when they feel necessary.
Purchasing a NV3500 - Living the DREAM
My wife and I went in to look at NV3500 passenger vans. This is the only large van that we liked, that didn't make us look like a Christian church group on a road trip. We were shown a couple that they had on the lot, however they didn't have the color or options we were looking for. We were told that the SV did not have the option to have the backup camera installed. We made a few calls and found out that was a lie, they only told us that so we would purchase one they had on the lot. We live in Gilbert, however we ended up purchasing from Avondale Nissan....well worth the drive! We called them, they ran our credit, prepared all the paperwork, we were in an out in less than 30 minutes. This is the way to purchase a vehicle! Be sure to ask for Trudy, she will take care of you. I use Power Nissan for our service, however I am starting to feel that I may need to switch. I leave messages that never get returned or I try calling and nobody picks up the phone....it just rings. They started out strong when they first opened, however as personal have left, the qualify for service has all but vanished.
Didn't listen - nissan
Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again.
The salesperson kept calling me pops. Really?
Horrible - nbsanchez
I took my car to Jim Click for an oil change since i have the life time oil change. I asked them to also take a look at my battery since my car has been laboring to turn on. I was told that every thing checked out and that the battery was fine. Now less than a week later i have a completely dead battery. When i called to ask what happened they said that it's impossible to really tell if a battery is going bad unless it's laboring to turn over, which it was. They pretty much lied straight to my face. Luckily this happened before my move across the country but it's not like they really would have cared either way.
Warranty claimed but no performed - mmouse
I had my Juke towed to the service dept because my car was making whining noise and losing power. They told me that the cvt fluid was overfilled, that it was corrected and no problems with the transmission. 1 yr later it was having the same problems. I took it to another dealer service dept. as now I live out of state. They told me that Lamb made a warranty claim to replace my transmission but it was not done. The transmission it the original. So lamb put me back into a car that had a failing transmission that can go out at any time, they collected on a false warranty claim and lied to me.