What service - Steel
I made an appointment for warranty repair. Brought my car in and waited while my wife waited to take me home. After 40 minutes of people walking by, I finally got someone to see if they could find the guy that was supposed to help me.
Don't waste your time.
Best Dealership Experience I've Ever Had - tbean1060
I dealt with Andrew Aul over the course of my car buying experience. He was friendly, helpful, and knowledgeable from beginning to end. 10/10 would recommend. I will definitely buy from him again in the future.
Great service - Theresa Wojciechowski
Mr. Ellis provided excellent service. He gave us the best deal on our car purchase. He listened to what we wanted and delivered with the best price we could afford. I would highly recommend him. He made our experience a pleasure.
Very helpful and accommodating. - Bentley07
Bryan was very helpful and accommodating. Very knowledgeable and reliable, making us feel comfortable during the whole process. Bryan knows the kind of car we're looking for based on the necessity of the purchase. Most of all, he's willing to answer questions even after the purchase.
did not complete the job - jfhwy6256
I went in for my initial service. I also had problem with the drivers seat. After the car was there for about 6 hours they called and asked if I could leave it overnight in order to fix the seat. I said no. Then about 2 hours later they called and said the did not have the parts to fix the seat and I would have to bring it back. On the paper work it only references the call to keep the car overnight.
A positive buying experience! - sbisson
I recently purchased a new 2016 Ford F-150 from Encinitas Ford with the help of David Bechtel. From start to finish, the process was NO NONSENSE, straight forward, and easy to work through. David was knowledgeable and helpful, without pressure, and willing to make a deal we were both happy with. Thanks, David and Encinitas Ford for (finally) giving me a positive buying experience at a dealership.
Best Experience Buying a Truck I Have Ever Had! - Jr CID
Armando Hurtado and the staff at Ken Grody Ford where amazing . Very helpful and friendly.
I drove 4 hours away and would do it all over again on my next buy.
purchasing a Ford Escape - fishcamp
I am very pleased with the low stress sales representative in purchasing my Ford Escape. I recently purchased a Ford Explorer from Future Ford in Clovis in January 2016 and there was too much pressure and I felt I couldn't trust the personnel. So when I purchased a Ford Escape I gave Lithia Ford a try. And I was very pleased with the experience.
Came in for oil change, left with double washed car - Bm3kurout
I came in for a routine oil change for my 2015 Ford Fiesta ST and everyone was extremely friendly and helpful. More, one of the service techs, actually had my car washed. When he came to see me off, he realized they just ran it through the car wash. He took the car back and hand washed my car and returned it. I was very surprised and grateful. This dealership is extremely military friendly!
Lucky Pricing, Nice Follow up - mogumbo
I am glad that Jim reached out to me. As a result of a pricing oversight, was worried the ridiculous low price would not be honored. I am pleased that Jim honored the transaction. Looking forward to giving my friend the Genuine Ford Skid plate and Genuine Ford bolts for his F150. Thanks again!
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
Hi prinessa lewis - Lady p
South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family.
Colley Ford - Cassined
Best truck buying experience ever, fleet/internet sales department far and away the best I have ever experienced. Would highly recommend this dealership to all.
customer service is the best - christine
I purchased my car at Montebello because of the fantastic service department at Montebello. Raudel is one of the best there for every problem that comes up. They are 5 star always. This is my third ford purchase but first time at Montebello. I was not pleased by the sale itself and the many things that went awry. The service department however is excellent.
Rene is the Best Salesman - Ooo329
I ended up buying two vehicles in two weeks, a explores and focus. Rene by far has been the most honest car sales person I ever had the opportunity to deal with.
Quick and easy, one stop shop! - exploring ford
Great place for looking for a new Ford vehicle. If they don't have it in their inventory they will find one and get it for you ASAP! They were easy to deal with and very helpful in trying to find us exactly what we wanted. My wife and I drove away in a vehicle that we are very happy with.
We received a great deal on our trade-in, it was more than what we were expecting. They worked with us until we got the price that we were comfortable with monthly. We shopped around at other dealerships and Ron Dupratt Ford was where we bought our vehicle at the best price possible!
If I were to buy another Ford vehicle, Ron Dupratt Ford is where I would go.
they Go the extra lengths to get you approved! - Lovedmycar
I have to admit I was not happy after my car broke down the first couple times but looking back I never was left without transportation I was never left waiting for a call back I was always told when my car would be ready how long it would take and it was always done on time.i was impatient and angry when I had to return to the dealership to repair my car but the way they took care of their customers I couldn't complain the car had its problems but the dealership deserves more credit.
Another Satisfied Customer - Chuck56
I cannot say enough about how well we were treated at Hemborg Ford. We drove over 100 miles for our first visit to the dealership. We were pleasantly relieved to be met by our sales rep, Jim Smith, who knew exactly what answers we were looking for, had complete knowledge of their vehicles, and was very easy to talk with. I would also like to thank Steve Slavik for presenting the figures in a clear and concise way, leading to a great deal. The rest of the staff who helped complete the process was fast, friendly, and efficient. We feel fortunate that we were able to deal with Hemborg Ford and highly recommend them to any potential car buyers.
I contacted the Internet Mgr. on-line for a price quote... - Rondo 2831
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
Diagnostic and repair Tire pressure warning - GoodLuckChuck
Bought an Escape from a dealer in NV as they had what I was looking for and I was there visiting relatives. 10 miles from dealer the TPS comes on. I checked tires, re-calibrated, checked tires again. Light still on. Theodore Robbins was closest dealer. Service Advisor Andrew wrote it up and estimated 45 minutes. That was way off as they had an employee party and ALL of them participated at the same time. After a couple hours and a few complaints from me Andrew finally got it done. Not all his fault, but the dealership made me feel as if they survive of warranty work, and have little desire to help a walk in. Andrew was polite and apologetic and told me he'd like to earn my business.
Great customer service! - Kimberly Morrison
I'm extremely impressed with the customer service after buying my Ford Flex. I purchased the car and 5 months later realized that my registration was overdue. The GM kindly paid the late fees when the DMV neglected to send a due notice of the registration being due. Jeremiah also provided new floor mats free of cost! I appreciate Ford going the extra mile to satisfy me, even after I had already purchased my vehicle! The GM, Tony Fodor shows that customer service and commitment is a top priority at their dealership! Thank you Ford Escondido!
Pepe in the service department really made me feel so... - erika_d_gr8
Pepe in the service department really made me feel so much better. He attended me as soon as I walked in the door and made sure I was on my way in under 10 minutes. I explained to him what had happened to my car as best as I could and he knew exactly what was wrong and how to fix it. After fixing the problem, he checked and re-checked to make sure it really was fixed. He was friendly and professional and I knew he really was happy when he saw the concern I had wiped away because of his work. After fixing the problem he even offered to fix another problem I had at no extra charge. Thank you, Pepe.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Five star service!! - kserrano
Absolutely great service. All my questions were answered and everything from my new car got explained very well from Mr. Kemick. I will definitely recommend this dealership to others.
I reluctantly went to this dealership only because it was... - Lindahq
I reluctantly went to this dealership only because it was the nearest Costco dealership. I was reluctant because I had had an unsatisfactory experience at the delership several years back. WOW what a change!!! No more vultures in the parking lot. No more shifting the buyer from one person to another with each new person adding more pressure. The atomosphere in the show room was very relaxed. Martin Esparza is an awesome sales person. No high pressure and very knowledgeable about the vehicle I wanted. I had already "built" the vehcile I wanted on Ford.com. Other area dealerships had advised me the vehicle I wanted would have to be special ordered (6-8 weeks delivery time). In less than 10 minutes Martin found the exact vehicle I wanted at a dealership less than 50 miles away and it could be delivered the next day. The Finance Department had the documents ready when I walked in that office. Total time in the dealership was less than 2 hours. When I picked up the vehicle, Tim Smith provided a very detailed introduction to the vehcile's amentities and accessories (and there are a lot). I have always liked the BVF Service Department. It is a definite plus to now have the sales department on the same customer service page!
great service - maejimenez76
this is our second time buying a car here, no pressure what we wanna get, and gave us a good car loan and the service didnt wnd there, the service an dmaintenance are the best . they will take care from befiniing to end
Very good service - Zamora12
Ivette arceo was very nice and Polite on helping me on getting a new car I was very happy with the service she provide me
Mario and team are AMAZING!! - Evelyn
Mario and Eddie were amazing!! I bought a Mustang GT 5.0 and couldn't have been happier!! Thank you so much for the red carpet treatment!!! If you need a new car go see them!! They are the best!!
Service - Mario
Outstanding service ( Kevin) schedule all the work the my car needs a was top the line , the kindness and the friendship was amazing , thank you hilltop ford , a big thank you is for Mr Kevin
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.