On 3/10/2014 3:16:21 PM randmfoote wrote:
On Saturday, March 8th, my wife and I came into Palm Springs Motors with the intent of looking to purchase her a vehicle. Jason immediately stepped in to help us find the vehicle with every item she could possibly want while simultaneously ensuring that all services were completed on my recently purchased F-350. His desire to help and sincere willingness to go above and beyond made this the best purchase experience we have ever had. I truly believe that the professionalism of Jason, Billy and Raymond in finance were more than I could have ever asked for. The team has far exceeded my every expectation of a dealership and makes it very easy to refer anyone that I know to them for any future automobile needs. Jason was a true salesman with a desire to excel and made my family wish that we had been able to work with him on every car we have ever purchased or will ever purchase in the future.
On 3/10/2014 1:30:18 PM voner_17 wrote:
Arrived at services department at 9:00am. Bill came out to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was wrong with my car we told them that it wasn't starting and the battery was most likely dead (along with other things wrong with it). My dad and I were waiting for the call all day. It's 2:00pm. We call in to the dealership asking to speak with someone from the services department, but "no one is available in that department" was all we kept getting. Finally I look up Bill's extension and call him directly. He immediately answered even though "no one is available in that department." I ask why I haven't heard from him and his reply was "what time did I say I would call? I don't recall." He then proceeded to tell me what his "technicians thought" was wrong with my car. It's already 4pm and they don't have an actual diagnosis for the car because "we think your battery is dead and your ugh low on gas", and they have not started work on my car. Even though there was no diagnosis for my car because even though they are a dealer they can't jump my battery, Bill here still tried charging me the $150 diagnosis fee. Because these guys (ESPECIALLY BILL) are extremely unhonest, I had to leave my car there overnight. A whole days work wasted. I would not recommend this dealer to anyone. They will fool you with their kindness (ESPECIALLY BILL) and try to get you to pay fees that don't apply!