Great service from Jose Gonzales - jboy67600
I came in with no expectations. Jose helped me and found me something that really fit what I was looking for. Great experience. This is my second car I've got from Galpin. I will also get more in the future with Jose as well.
Great service - Jesus 5.0
Kevin's is really helpful, friendly and most of all he understands his costumers and does the best he can do to ensure that all of his costumers are satisfied and happy.
What service - Steel
I made an appointment for warranty repair. Brought my car in and waited while my wife waited to take me home. After 40 minutes of people walking by, I finally got someone to see if they could find the guy that was supposed to help me.
Don't waste your time.
Found the vehicle I wanted for a fair price. - Tazman77
The Ford Explorer sport drove like a dream....i didn't want the vehicle at first. I was looking for a red one but it was a great deal I got a white one....
Great service - Paul55
Great dealership. Bought new car. So happy. The people were friendly and not pushy at all. The deal was fair to both parties. I go to this Ford dealer for all my car needs.
New Car - Joy
Thanks to Justin Short at Huntington Beach Ford for the great service when I recently got my new car. He was Professional and very helpful and made the event easy.
EXCELLENT SERVICE IN SERVICE CDEPARTMENT - BOWEN912
Brought my new vehicle in for a dead battery. Vehicle only had 274 miles on it, one week old. Service Writer was JOHN CARLOS BARAJAS. Invoice number 297471, dated 12/8/2016. John took very good care of me. He is very professional and knows his job. He is a good representative of this dealership. Please give him recognition for a job well done.
Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Lucky Pricing, Nice Follow up - mogumbo
I am glad that Jim reached out to me. As a result of a pricing oversight, was worried the ridiculous low price would not be honored. I am pleased that Jim honored the transaction. Looking forward to giving my friend the Genuine Ford Skid plate and Genuine Ford bolts for his F150. Thanks again!
problems in service department - Dee C.
Dear Cal, I wanted to thank you and Tom for the care and help with the problems in the service department I had experienced. I wanted to Thank you and Tom for the fast help in the problems I had gone thru, but I did not see Tom's name in list and before the year is over I was hoping to send a letter to corporate there is still the tool box that has not been replaced yet,still waiting for it? If you could check to see if it came in yet. I would like to let the customers know if anytime you have a problem then go to Cal in stead of posting complaints you will find out as I did problems can be taken care of the right way, if you treat others as you want to be treated it always works out. Mr. Sager listened to my complaints and took care of it in a few days!
Thank you Cal
After all is completed I will be changing my rating of service department to 5 stars.
Merry Christmas and a Happy an Healthy New Year to you and yours.
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Great car-buying experience - JVelasco
Leasing my new Explorer from Colley Ford was a great experience. All the staff I encountered were very friendly. Ismael in particular was excellent! He was knowledgeable, efficient, and provided excellent service.
Great purchase experience - Amandan78
I had a great experience purchasing my new for Edge from Javier. He was very nice and professional. They matched the price I received from another dealer and made the process easy and simple. I highly recommend Javier at Chino hills Ford.
Pepe in the service department really made me feel so... - erika_d_gr8
Pepe in the service department really made me feel so much better. He attended me as soon as I walked in the door and made sure I was on my way in under 10 minutes. I explained to him what had happened to my car as best as I could and he knew exactly what was wrong and how to fix it. After fixing the problem, he checked and re-checked to make sure it really was fixed. He was friendly and professional and I knew he really was happy when he saw the concern I had wiped away because of his work. After fixing the problem he even offered to fix another problem I had at no extra charge. Thank you, Pepe.
Great service - Julie9999
Excellent. José always tries to get my car done in a timely manner. Always friendly. The place is clean, workers are friendly. Even the shuttle drivers are great. I've never had a problem with the service department.
Quick and easy, one stop shop! - exploring ford
Great place for looking for a new Ford vehicle. If they don't have it in their inventory they will find one and get it for you ASAP! They were easy to deal with and very helpful in trying to find us exactly what we wanted. My wife and I drove away in a vehicle that we are very happy with.
We received a great deal on our trade-in, it was more than what we were expecting. They worked with us until we got the price that we were comfortable with monthly. We shopped around at other dealerships and Ron Dupratt Ford was where we bought our vehicle at the best price possible!
If I were to buy another Ford vehicle, Ron Dupratt Ford is where I would go.
update to previous review - Mark S
I had a bad experience, which was later addressed by management, and was ultimately resolved to my satisfaction.
I removed the original details because I believe the dealership is committed to preventing a recurrence.
Top Reviewed Specialists At This Dealership
Paul is the guy to get it done - ET92676
I had been to several dealerships since buying the car in 2013. Most dealership service centers don't pay much attention to the specific car you have (ours is a plug in hybrid) and what the needs are for that vehicle. I also have a tendency to actually require that I be treated fairly and at the first sign that isn't happening I'm gone. So for me to have the same service advisor and be with the same dealership for over two years is really a compliment to Paul Parsons.
We have had some issues with the car and unlike most service advisors who will try to shuffle you out the door without addressing the issue, Paul has stuck with the issues and seen them through.
Nice that he remembers who I am, too!
Diagnostic and repair Tire pressure warning - GoodLuckChuck
Bought an Escape from a dealer in NV as they had what I was looking for and I was there visiting relatives. 10 miles from dealer the TPS comes on. I checked tires, re-calibrated, checked tires again. Light still on. Theodore Robbins was closest dealer. Service Advisor Andrew wrote it up and estimated 45 minutes. That was way off as they had an employee party and ALL of them participated at the same time. After a couple hours and a few complaints from me Andrew finally got it done. Not all his fault, but the dealership made me feel as if they survive of warranty work, and have little desire to help a walk in. Andrew was polite and apologetic and told me he'd like to earn my business.
they Go the extra lengths to get you approved! - Lovedmycar
I have to admit I was not happy after my car broke down the first couple times but looking back I never was left without transportation I was never left waiting for a call back I was always told when my car would be ready how long it would take and it was always done on time.i was impatient and angry when I had to return to the dealership to repair my car but the way they took care of their customers I couldn't complain the car had its problems but the dealership deserves more credit.
customer service is the best - christine
I purchased my car at Montebello because of the fantastic service department at Montebello. Raudel is one of the best there for every problem that comes up. They are 5 star always. This is my third ford purchase but first time at Montebello. I was not pleased by the sale itself and the many things that went awry. The service department however is excellent.
Efficient - Benjamin Hammond
I went in to Ford to help my friend look for a car and we were met by Logan Chandler, one of the salesmen. Logan greeted us professionally and listened to what my friend needed. When my friend told him his situation and price range, Logan returned with exactly what my friend was looking for. He did not hide the registration and processing fees and showed us what to expect on top of listed price. The Ford dealership also offered several cars in my friend's price range to choose from. If you're going to Ford of Escondido, ask for Logan Chandler, he's honest, up front, and finds you what you're looking for.
"My service experience" - Mickey
First I needed a battery for my key, the gentlemen in the parts department was So kind to me. And then I needed a new tire for my truck, the Service department and everyone there was very professional so willing to help me with all of my needs. I purchased my Truck from this Company, and I will always use your service to help me.
great service - maejimenez76
this is our second time buying a car here, no pressure what we wanna get, and gave us a good car loan and the service didnt wnd there, the service an dmaintenance are the best . they will take care from befiniing to end
Buying Ford C Max - jalaram
Mr Oscar Sollis & His Team Were Very Helpfull With The Purchase Ford C Max Thank You Guys.i Hope To Do Business In Near Future
Very good service - Zamora12
Ivette arceo was very nice and Polite on helping me on getting a new car I was very happy with the service she provide me
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Great Experience - Joseph Napolitano
So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often when, when shopping for cars, I provide very vague price ranges and interests to check the salesman's integrity. Sure enough Aaron took me to four cars which included my top 3. He was courteous and honest about what he knew and his inventory. A true professional. We test drove all three and he had a great attitude about the process. One was at my price limit, two were in range. When we finally sat down to discuss numbers he was prompt and understanding when my wife called. Immediately gave us privacy without hesitation and was very upfront when our call ended and negotiations began. For the higher priced car I wanted to see if he would lead me on. He never did. He promptly took my offer to the manager and returned with our ranges. We were just out but he made the process quick and respectful. On the other vehicles we found common ground and he worked hard to get my price locked in. Long story short, in half the time we found a great deal for everyone, agreed on terms and the sale was going into the books. Great story but I have to shout out to the other salesman who were kind and engaging while Aaron was busy preparing the cars for test drives. Their was little incentive for them to be so kind but I felt engaged and welcome by their entire staff especially Karl in Finance who was just a hoot to talk to and hang out with. Thanks for making this a great experience and landing me into the car I wanted at the price I wanted.