Easy Breezy! - Leah Johnson
Jon (sales) and Keith (finance) were so helpful and personable. They both truly made the experience of purchasing my first car so easy and seamless!
Elizabeth Palacios is AMAZING...!!! - Alain503
I was asked by my cousin to help him buy a 5 series BMW about a month ago. After going with him to various BMW dealerships around LA we finally decided to stop by Galpin just to compare the difference in inventory. We were greeted warmly by Elizabeth Palacios who turned out to be one of the most knowledgable salesperson we've ever met! She understood our concerns and had the patience to address every issue. We were incredibly lucky to find the ideal car for the budget we had. All in all it was amazing experience...and treating us to done at the Horseless Carriage was a unique plus!
George Kasem was the best Service Advisor ever! - SuePotter
I haven't been disappointed at this Ford dealer. I have tried several dealers and Cerritos continues to be my choice.
The service department is very responsive and they keep you informed through the entire process. They are the only dealer (that I know of) that uses text system to keep you updated. I really like that. But George picked up the phone and called me throughout the process.
I have a company car that was issued to me via a fleet service. George knew how to deal with the fleet service and jumped right on the issues I needed to be looked at.
Thank you George! Keep up the great service.
Excellent Service - Tdfreich
I wanted to end my existing lease on my VW and get into a Ford Fusion Energy
I had 3 remaining payments left
A friend told me to contact Kent Fry , the Fleet Manager at Ford of Fairfield. I did and Kent was able to have Ford pay off my 3 payments and get me into a brand new Fusion Energy and my monthly payment is less than what I was paying.
Kent Fry was professional and he introduced me to everyone at the dealership making me feel welcomed.
Go see Kent Fry from the Fleet Department at Ford of Fairfield when you purchase another car or truck, he is the best
A positive buying experience! - sbisson
I recently purchased a new 2016 Ford F-150 from Encinitas Ford with the help of David Bechtel. From start to finish, the process was NO NONSENSE, straight forward, and easy to work through. David was knowledgeable and helpful, without pressure, and willing to make a deal we were both happy with. Thanks, David and Encinitas Ford for (finally) giving me a positive buying experience at a dealership.
Best Experience Buying a Truck I Have Ever Had! - Jr CID
Armando Hurtado and the staff at Ken Grody Ford where amazing . Very helpful and friendly.
I drove 4 hours away and would do it all over again on my next buy.
Transaction smoother than ordering a Frap at Starbucks. - djramo85
AMAZING SERVICE- This is no ordinary dealership. Nick Magill, Internet Sales Manager provided the best service and helped me throughout the entire purchasing process. He is a man of his word and promised to get me in and out quickly due to my prior engagements for work. I was done in under an hour!
There are no gimmicks, and the offer that was promised to me via Email was the same deal I received when I arrived to sign. I do not have the best credit and was still taken care of and treated as their No. 1 customer.
When I was brought to financing, I was expecting a long, grueling process of unnecessary "upgrades" and pressure, but that was not the case. Ruben Gonzalez in Finance did a fantastic job of helping through the process to ensure I was completely satisfied. He was friendly and helpful.
Overall - It was the absolute best experience from ANY Car Dealership. There is no comparison. I will definitely come back when my 2nd car is ready for an upgrade. Thank you!
The Best in Central Valley !! - Yesenia G.
We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us every time. We never have an issue go unanswered and his professionalism is the reason we return any time we need a vehicle. We recently bought our new F150 Platinum truck and the first person we thought of was Ash and Lithia Ford. Financing with Zack was quick and easy and we appreciated the attention to all the details with options and service agreements. The service department here is another great reason to choose Lithia Ford Lincoln. We are very happy with our purchase and recommend Lithia Ford Lincoln of Fresno and Stephen As to anyone looking for their next car.
We noticed the dealership really improved over the time, they added QuickLane service and fully remodeled the building. It looks very beautiful inside and outside. Very nice people work here, very friendly, attentive and professional. We will be back here for sure.
customer service is the best - christine
I purchased my car at Montebello because of the fantastic service department at Montebello. Raudel is one of the best there for every problem that comes up. They are 5 star always. This is my third ford purchase but first time at Montebello. I was not pleased by the sale itself and the many things that went awry. The service department however is excellent.
Nick was wonderful to deal with in my recent purchase. - kmac
Great communication, honest and up front. Finance department was fast and efficient. Service department is excellent. Have used service on vehicle purchase from another dealership and Chino Hills Ford far out serviced Hemborg. Salesperson, Nick Hernandez, was outstanding in communication and follow through.
Danielle Brian, Outstanding Employee - zookeepr
Danielle Brian has been our Savior. Our 2104 ford focus has had to be serviced 4 times now for the same problem with transmission. We have tried to patient, but our patience and loyalty to Ford is waning! Thank goodness for Palm Springs motors and Danielle Brian, or we would be litigating this problem, instead of singing praises for the best employee a business could want or have! Danielle has been super sensitive to our problem, and because of her we are going to give our focus another chance. Again this review does not reflect the excellent employees at Palm Spring Motors, just the incompetence of Ford the corporation for having the audacity to produce many Lemons in the Focus itself.
Thank you Danielle and the excellent technicians that have worked on our Lemon, (Focus), We appreciate you.
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
Fun Finding the right Ford @HB Ford Dealership! - BB
We stopped by to learn about the Ford Escape after seeing one in the HB Costco parking lot. I was going to be needing a new car in a few months so for the past month I was testing different cars out. It was such a pleasure to be greeted by AJ the salesman who had an answer to all of my questions and made some great suggestions. We test drove different models and found the perfect one! We felt like we were an expected guest of the dealership unlike 4 other experiences we had in the past month with very unmotivated salesmen who basically told me to build my car on the internet at home....no brochures,no models and just plain unexciting. We loved the car so much we took it home and it is FANTASTIC! Everyone that worked with us that day was polite and friendly. We look forward to being a new family member of the HB Ford Dealership!
Amazing - Aferrer
Tyson Roberts made my buying experience wonderful. I would have never thought a salesmen would help me as much as Tyson did. He's truely a genuine guy and will make sure you're happy with your vehicle.
Great staff, easy to deal with - NewFordBuyer
Got in as soon as they opened on a Saturday morning with the car in mind that I was looking for, with the terms I was looking for and they did a good job getting me what I wanted.
Great Experience! - NancyZ
Worked with Daniel to purchase my 2013 Feista! Love my new red car! Daniel and the staff at Feista Ford were very nice and helpful. Would recommend the great service I received to anyone!
Quick and easy, one stop shop! - exploring ford
Great place for looking for a new Ford vehicle. If they don't have it in their inventory they will find one and get it for you ASAP! They were easy to deal with and very helpful in trying to find us exactly what we wanted. My wife and I drove away in a vehicle that we are very happy with.
We received a great deal on our trade-in, it was more than what we were expecting. They worked with us until we got the price that we were comfortable with monthly. We shopped around at other dealerships and Ron Dupratt Ford was where we bought our vehicle at the best price possible!
If I were to buy another Ford vehicle, Ron Dupratt Ford is where I would go.
Got the right deal - Drew21
Mike and Chris both helped me get into the car I wanted at the price I wanted. I'm thankful I got them to work with, I will definitely recommend them to anyone!
Outstanding - some_random_guy
Teri assisted me in buying my first new vehicle. As such, I had to be hand walked through the process bit. Teri was able to completely answer my questions (no matter how stupid). I will likely be coming to Teri and Hemborg Ford in the future for additional vehicles.
they Go the extra lengths to get you approved! - Lovedmycar
I have to admit I was not happy after my car broke down the first couple times but looking back I never was left without transportation I was never left waiting for a call back I was always told when my car would be ready how long it would take and it was always done on time.i was impatient and angry when I had to return to the dealership to repair my car but the way they took care of their customers I couldn't complain the car had its problems but the dealership deserves more credit.
Great dealership, great salesperson, great deal! - Satisfied Customer
We just purchased a 2016 F150 from South Bay Ford. Our salesperson, Marisela Vazquez, was exceptional. She went out of her way to find us the exact truck we wanted. She was professional, friendly, and helpful throughout the process. She always responded quickly to my emails and questions. We have not had such positive experiences with other dealers or salespeople, so we were grateful to have Marisela take such good care of us.
Pepe in the service department really made me feel so... - erika_d_gr8
Pepe in the service department really made me feel so much better. He attended me as soon as I walked in the door and made sure I was on my way in under 10 minutes. I explained to him what had happened to my car as best as I could and he knew exactly what was wrong and how to fix it. After fixing the problem, he checked and re-checked to make sure it really was fixed. He was friendly and professional and I knew he really was happy when he saw the concern I had wiped away because of his work. After fixing the problem he even offered to fix another problem I had at no extra charge. Thank you, Pepe.
I contacted the Internet Mgr. on-line for a price quote... - Rondo 2831
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
Five star service!! - kserrano
Absolutely great service. All my questions were answered and everything from my new car got explained very well from Mr. Kemick. I will definitely recommend this dealership to others.
I reluctantly went to this dealership only because it was... - Lindahq
I reluctantly went to this dealership only because it was the nearest Costco dealership. I was reluctant because I had had an unsatisfactory experience at the delership several years back. WOW what a change!!! No more vultures in the parking lot. No more shifting the buyer from one person to another with each new person adding more pressure. The atomosphere in the show room was very relaxed. Martin Esparza is an awesome sales person. No high pressure and very knowledgeable about the vehicle I wanted. I had already "built" the vehcile I wanted on Ford.com. Other area dealerships had advised me the vehicle I wanted would have to be special ordered (6-8 weeks delivery time). In less than 10 minutes Martin found the exact vehicle I wanted at a dealership less than 50 miles away and it could be delivered the next day. The Finance Department had the documents ready when I walked in that office. Total time in the dealership was less than 2 hours. When I picked up the vehicle, Tim Smith provided a very detailed introduction to the vehcile's amentities and accessories (and there are a lot). I have always liked the BVF Service Department. It is a definite plus to now have the sales department on the same customer service page!
great service - maejimenez76
this is our second time buying a car here, no pressure what we wanna get, and gave us a good car loan and the service didnt wnd there, the service an dmaintenance are the best . they will take care from befiniing to end
Ford Explorer 2014 - Deb
My husband and I can't say enough good things about our buying experience. Russell was such a helpful but not push salesman which was a breath of fresh air. The Explorer we drove away with is amazing. I would absolutely refer FLF an just ask for Russell and you will be happy!
Absolutely love working with Rob Boyd. I've Leased... - juliebean80
Absolutely love working with Rob Boyd. I've Leased two cars through him and looking forward to my third. He's always very helpful, available and has a good knowledge of the vehicles and also what else is out there. He is a no-pressure kind of guy, but will spend his time with you! Thanks for being great, Rob! PS -- I also use their QuickLane for my oil changes, even on my non-Fords. Bring it in, gets done within the hour... no appointment, and there's always coupons on the QuickLane site.
Thank you Lompoc Honda - Love pink
We’ve had great experience working with Cyndy she was extremely helpful in providing what was needed and followed up with any issues we had after the purchase. She took the time to work with me to get me exactly what i needed. We’ll definitely advise all our friends and family to look for your dealership and for Cyndy on their next purchase. Definitely recommend Lompoc Honda and all there help (: