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Thousand Oaks Toyota - Thousand Oaks, CA

On 11/7/2009 10:40:14 AM william sps wrote:
Brought my 08 Scion in because the radio aux input jack didn't work and it should be covered under my three year warranty. I was immediatly told by Raul Sanchez, a service writer that some of the radios for this car might not be covered. And sure enough, this was one of them! It was obvious that these guys didn't want to do anything if it involved the Toyota warranty and were just making excuses. I took the car over to DCH Toyota of Simi Valley and they replaced the radio on the spot! No charge.

I'll never return to T.O. Toyota and I'll be sure to relate this story to anyone thinking of going there. They should applogize to the Toyota Corporation for trashing their reputation. If I was the CEO of Toyota, I would yank this dealership away from these jerks on the spot. Have you seen some of the other reviews!! They need to go away.

DCH Toyota of Simi Valley - Simi Valley, CA

On 11/7/2009 9:15:13 AM william sps wrote:
I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners.

These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed.