I recently had an experience with Capitol Toyota while - BAHMEDOV82
I recently had an experience with Capitol Toyota while searching for a vehicle with specific color and trim specifications. Initially, I was pleased with the responsiveness as I received multiple calls, texts, and emails quickly after inquiring. However, my experience took a turn during an email exchange with the Internet/Fleet Manager, Alfonso Plascencia. I was informed that the dealership was asking for $10,000 over the listed price. Given this, I decided to pass on the offer and requested to be removed from their contact list. Unfortunately, my request was ignored, and Alfonso continued to inquire why I was passing on the deal. After explaining it was due to the price markup, he noted he would pass on the deal but might reach out again if they decided to sell the van at MSRP.
As a loyal Toyota customer for over 24 years, utilizing both their service and sales, I was disheartened by the lack of price transparency and respect for my consumer rights at this dealership. The insistence on contacting me against my wishes was particularly frustrating. This experience has definitely affected my view of how Capitol Toyota conducts business.
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