142 California Toyota Dealers

Exceptional Car Service Experience at Toyota of El - Carolinanakouzi

Exceptional Car Service Experience at Toyota of El Cajon I recently had the pleasure of receiving outstanding car service at Toyota of El Cajon, and I couldn't be more thrilled with the entire experience. From start to finish, the professionalism, efficiency, and genuine care exhibited by the entire team, especially Brian and Manager Marwan, made this visit truly exceptional. From the moment I walked into the service department, Brian warmly greeted me, who immediately made me feel at ease. He listened attentively to my concerns and took the time to explain the services my car needed. His expertise and knowledge of Toyota vehicles were evident, and I felt confident that my car was in the right hands. Throughout the process, Brian maintained open communication, providing timely updates on the progress of the service and ensuring that I was well-informed at all times. The service provided by the staff was not only efficient but also of the highest quality. My car was returned to me in impeccable condition, and I could feel the difference in its performance. The Toyota of El Cajon technicians take great pride in their work, ensuring that every detail is attended to with care and precision. I was also fortunate to have had the opportunity to meet Marwan during my visit. His leadership and commitment to customer satisfaction were reflected in the exceptional service I received. He made it a point to check in on my experience and ensured that I was completely satisfied with the service provided. This level of personal attention and dedication to excellence is truly commendable. In conclusion, I can't express my gratitude enough for the exceptional service I received at Toyota of El Cajon. Brian, Manager Marwan, and the entire service staff demonstrated a level of professionalism and customer care that is rarely seen in the automotive industry. My car runs beautifully, and I can confidently say that I have found my go-to dealership for all future service needs. Thank you, Toyota of El Cajon, for exceeding my expectations and providing an exceptional service experience. You have earned my trust and loyalty, and I will enthusiastically recommend your dealership to family and friends.

Rafa was very friendly and helpful. - rapsters

Rafa was very friendly and helpful. The only glich was that the job went over the window of 8am to noon.

Great customer service, Saul Hernandez and Alex Bartra - Emanuel Gutierrez

Great customer service, Saul Hernandez and Alex Bartra did a great job 👏🏼 👍🏼, I would definitely be recommending them in the future.

Brought my car in for service, Amanda assisted me with - sarahloera

Brought my car in for service, Amanda assisted me with check in. She was so polite and professional and most importantly got me checked in promptly. Most dealerships leave you sitting and waiting in your car even with an appointment.

I completely appreciate the service I received at this - MB

I completely appreciate the service I received at this dealership and from my salesman Gerald and finance person, Pascal. Gerald was so easy and fun to work with that I’ve referred 2 of closest friends to him and I will continue to refer friends to him. The dealership as a whole has been a wonderful experience, from when you first arrive, you’re greeted with enthusiasm to when your transaction is complete, you feel that everyone is genuinely happy for you. Thank you Gerald for making this car buying experience the most enjoyable one.

Nice, friendly take good care customer, Ian very happy - Cynthiahluu

Nice, friendly take good care customer, Ian very happy for your service I will come back again

The service rep. - Munoz1982@att.net

The service rep. Took care of my wife’s 2015 Avalon for 8 years. Which helped me immensely with the decision to buy another Toyota. Jaime Guzman is responsible for the repeat sale.

Easy transaction and a great vehicle, only had to deal - dpenney

Easy transaction and a great vehicle, only had to deal with one person for the whole deal which was a nice change.

They worked out the best deal for us, Brigitte was very - Leyda berber

They worked out the best deal for us, Brigitte was very nice and helpful thank you. Toyota Lodi say yes 👍🏼

The Service Advisor assigned to me this morning is - rclaser1

The Service Advisor assigned to me this morning is professional, knowledgeable, & courteous. I would like him to be my Service Advisor from hereon.

Friendly staff worked with us with no pressure. - sgrigg213

Friendly staff worked with us with no pressure. Fair pricing on used SUV that we purchased.

Great service. - Francisco

Great service. I enjoy this stay. It took little time. I recommend it a lot.

Fantastic service at the dealership. - Amina Moh

Fantastic service at the dealership. Adrian, he did great job, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

I want to give a special thank to Francis Ponce for - NLIEU9

I want to give a special thank to Francis Ponce for making my car buying experience an enjoyable one. She was extremely courteous, knowledgeable, and a true professional. In fact, the entire staff (including Juan, Cristian, & Jaime) from beginning to end worked tirelessly to ensure the smooth transaction. I cannot express enough how refreshing it is not to have to play so much games in negotiating the price. The price was unbeatable and the customer service was spectacular. I highly recommend this place!

Always an easy process when I need to take my car in for - sharonleepozos

Always an easy process when I need to take my car in for service. Ray Carrera is the best service tech and always gives personal attention and so nice and helpful. Sharon P.

They used to be so good in the past I have been a client - Joseguerra7373

They used to be so good in the past I have been a client since 2008. But now they have not care about their clients consumer service. I call to complain about a vehicle I bought brand new and the sensors did not go on. I was given the run around and the lady that answered the phone was giving me the wrong answers when confronted she hang up the phone on me. I have bought several vehicles from here and will never have them service my account ever. again

This review is strictly about the service department, not - selvage.globe-0o

This review is strictly about the service department, not the sales team. I brought in a 2006 Highlander that we had paid $6000 in order to get it serviced and updated with all the most recent fluids. The Rep seemed nice enough and I relayed what we had paid and that we wanted to keep it updated with service. I also pointed out two minor issues (a seat and panel that needed tightening) and he said he would address both. He told me he'd need to keep the car overnight to properly diagnose and update. Two hours later, he called with an estimated $10,000 in repairs that he highly recommend. For a 18-year-old vehicle that was only worth $6000. He said it was an investment in the future of a car. No car is an investment. Certainly not one that's 18 years old. When I passed on the service, he did a 180 and immediately recommended $1,200 worth of fluids. When I returned the next day, I paid my bill and got my car. I immediately realized that the two things that Giovanni promised to look into (the seat and the panel) had remained unaddressed with zero explanation on the invoice or otherwise why they weren't addressed. This is the very reason why people distrust mechanics and service departments. We are putting a huge deal of faith and trust into someone wanting what's best for the car and the owner (while still earning a tremendous profit). It's an area that we rely on an expert to guide us through because of our general ignorance on what is truly needed for a vehicle. Find a local mechanic you trust. Stay away from Keyes Toyota.

Brian Lamb is awesome! - sweetnsauer4

Brian Lamb is awesome! We loved our experience working with Brian from start to finish. He made the dreadful car buying experience super simple and very pleasant! He has earned a customer for life from this Toyota loving family!!

We did a thorough research outside of our home in the - gccarfind

We did a thorough research outside of our home in the Coachella Valley, but we decided to stay locally with Toyota of the Desert. Manager Mariposa and Ryan worked with us in a very cordial and professional manner. They lived up to what it means to have a good rapport with customers, i.e. answering questions, helping us sort out what we really needed, letting us test drive in 116 degrees without a complaint!! We recognized the value of their help and within 2 days we knew Toyota of the Desert was THE dealership to purchase from. I am so elated with my new 2023 Camry SE! Go to Mariposa and Ryan for your own best experience, you will not regret it!!

Frustrated by the customer service. - wende

Frustrated by the customer service. Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and call me to finish the job.

Excellent service and disposition, they gave me an easy - One dentistry

Excellent service and disposition, they gave me an easy steps to choose the car. Thanks

I must say DCH overall Sales Dept is 10 stars. - john

I must say DCH overall Sales Dept is 10 stars. I drove 4 hours for the no xx, no run around, Bait switch typical Dealership. They fulfilled what they promised and beyond. Brad was very helpful. Really Appreciate your help. DCH Toyota of Oxnard is my go to place. I call DCH Toyota of Oxnard my no headache place.

This review is late but not intentionally. - Jo Zapatka

This review is late but not intentionally. I purchased my 2023 Camry XSE on Monday April 3, 2023. James was my salesman who was very nice and helpful, plus, he helped me get my car home since I live so far away. It is unfortunate that I cannot remember the names of the other people I worked with, but I don't think they liked me much since I did not purchase any extras, sorry. Love my car, such a smooth ride plus I feel I have a reliable car for many years to come. Yes, I will recommend Toyota of Redlands.

Team did a great job of resolving our issues and our - Juandell69

Team did a great job of resolving our issues and our concerns right away. Thank you

Hector and Fernando from the Internet sales department - dcbiz

Hector and Fernando from the Internet sales department were great. I worked with them over two months while waiting for my new Tacoma to be delivered. They were straight with me and played no games. They even came in on their day off to deliver my truck to me because I was the only day available to me. I highly recommend them and Envision Toyota.

They have great staff and service. - Mitch Hernandez

They have great staff and service. Good selection of cars. Price is good and fair. Always helpful when I have car trouble.

Update: Makan Ardalani contacted me and I brought my car - ekevers

Update: Makan Ardalani contacted me and I brought my car in to have the brakes examined. The team looked at every aspect of the brakes and ensured the car was safe to drive. Afterwards, I am no longer hearing any noise form my brakes! In addition, as an apology, Makan offered me free detailing on the car, which I appreciate. I do appreciate the level of effort the service team made it making my experience right. I will definitely try this dealership again. Thanks Makan and the service team! Where to begin? I would avoid this service department at all costs. They never called me to inform me that my car was ready. I had to contact them. No apology or anything. They ignored my request to check my brakes which squeak on cold start. They told me all new cars do this. Really? On a car 3 months old? They ignored my request and did not check my brakes. If you are a female and want to be ignored, not listened to, and treated with zero respect, then this is your place. Go elsewhere if you want to deal with respectful and honest service mechanics. If I could give them zero stars, I would.

I bought a car and it was an horrible experience. - Vinivin10187

I bought a car and it was an horrible experience. They I don’t care about customer service at all Or satisfaction in their customers

Dealership is clean and everyone is really nice. - gabe johnson

Dealership is clean and everyone is really nice. The sales reps both Christian and Harun were very helpful and guided me quickly though what I was looking for and wasn't trying to push anything else but what I was specifically looking for. White Tundra Capstone. This is the only place I'd buy my Tundra from based off my A+ experience with the sales team.

Was shopping for a car, popular model, RAV4 Prime XSE - drvr8

Was shopping for a car, popular model, RAV4 Prime XSE premium package. I had contacted many dealerships and inventory on this current package is low/ waiting on delivery from the factory at many dealerships. Dublin happened to have one in stock. A sales director jumped in after I'd been communicating to a salesman that I'd already put in a deposit on one in So Cal for one at MSRP but would consider shopping locally at Dublin if they could beat the price by back of MSRP of at least $1k. The sales director told me, sure we got you, just come in. I told them no, not until I saw or got details on the deal. 2.5 days later of texting, phone calls telling me to talk to them on their cell phones (not thru the dealership lines so the calls and texts can't be recorded) - we finally talk and the director brags how they sold 2 primes, neither premium at above $5k over MSRP and would not be willing to go below MSRP on a premium model for me. This dealership really tries to bully you into getting into the high pressure dealership + baits and switches the deals around on you. Several times I was told oh no, that car's sold and not available yet during the phone call - had I agreed to MSRP, it would be ready today and "I can prep it today for you". I much rather spend the money on a flight to So Cal and deal with folks who don't try to pressure you into the dealership and give you a fair deal and don't brag about getting thousands over MSRP on their local customers. "Doin' It Right!" should be changed to "Doin' It Right for Ourselves and Not You in Dublin Toyota!" (by the way, I secured a much better deal in Southern Calfornia thousands of dollars below MSRP). Thanks a lot Dublin!