Excellent, excellent, excellent - Ariel1234
The customer service at this dealership was absolutely phenomenal. Alex and Joe were amazing! They were able to answer any question I had, and made me feel extremely comfortable and important. It was very refreshing to deal with people who know how to put the customer first. They made my first time car buying experience pain free and fun.
Excellent service! - Ford24
Gary steady and his service team were very professional and great to deal with. Shout out to Neil in the shop also! A+ service. With fast turn around time!
Fabulous Dealership - Robinl
Extremely happy with my vehicle purchase! My salesman Chin Chang listened to what I wanted in my vehicle and delivered. My Kia Sportage was beautiful! Highly recommended this dealership & salesman!
Thanks Kia - Nija90210
I just bought my first vehicle and I love it!! I didn't think I would be walking away with a new car I must admit but Adam,Christine and the general manger(I missed his name) treated me like family. I would defiantly recommend them.. Keep up the good work
Best Customer Service Rep I've dealt with almost anywhere!! - joankia2013
Nathan Glazewski has been the most helpful customer service representative to deal with, that I have now leased or purchased my fourth car from him. Kenny Schmitz was amazing as well. Thank you both. My daughter is beyond happy with her new car.
Top Reviewed Specialists At This Dealership
Certified Kia Sales Consultant
Certified KIA Sales Consultant
Best experience ever - Kylee Therrien
I had the best experience buying a car for the first time. Darius Banks was so kind and helpful throughout my entire experience, he searched and helped me get the best car to fit my needs and pocketbook, he is just amazing at what he does, he makes the magic happen...he took the time to explain every detail and answered all my questions in a manner i could understand...i would definitely recommend your dealership to all my friends.....also, Scott Johnson , in the signing department was just great, he explained all the steps of the contract , what was covered, everything....i couldn't be happier with my experience and my purchase...
Kylee Therrien, North Grosvenordale, CT
Ask questions up front - Dennis A Reynolds
I found a car I liked were working out the deal, l asked if the car had two keys. Was told that it would checked on. We got the deal worked out ,about ninety five % completed I was told there was no second key. They would no supply one.i could have walked out right then, but I liked the car and I think I got a very good deal. We discussed it and was told that they would supply a key at there cost. It turns out the smart key cost's $475 dollars and the dealer doesn't get a break. They pay the same price as me. It turned out the salesman would buy a key blank from the internet, about 80 dollars, I would meet him get new key coded, at a cost I don't know yet and I would and would pay him.l assume it end up in 350$ range. I still think I got a good idea rich out about 75 mi for this car they beat all other prices by about 3000$. Also they gave me a very good price on my trade.. The salesman name is Jay, not listed below. Also I don't think there was a manger available. At least they never talked to me.
Excellent - Mer 53179
Dave Dimattio was great to work with! I feel like he really went above and beyond for me to get me in a car I was really happy with! He made the process so much less stressful than I though it would be! Thanks Dave!!! You were awesome!
MARIO THE GREAT - Princess DI
Helped me find the car of my dreams for the right price. Listened to what I wanted in a car and found it for me in2 days! Thank u Mario
service department - Julie123car
All the workers were great however Amanda went above and beyond being helpful and very patient and thorough in her expainations.all were friendly and the dealership was very clean
Excellent and Quick!!! - Brewin
I recently visited Gary Rome Kia for a service and Al Fontaine was the employee that helped me through every step of the process! I can't say enough how excellent he was! I knew every thing that was going on with the vehicle as well as was checked on by Al while waiting repeatedly just to reassure me that they didn't forget about me and that everything was going smoothly! I was so comfortable at the dealership and will continue to return for every service necessary! Thank you Al!!!
New/Used car happy purchase!! - 1natqueen
I reviewed online the used car inventory. I went in and test drove the Sorento that I was looking at online. I was very happy with the car, so I purchased it. The staff were friendly, and willing to help in any way that I needed. i am happy with my new/used car and would return for a future purchase!!
They can't be trusted - Allicraft
I recently leased a car from them and set a 10,000 mile limit per year. I was told that if I thought I'd exceed that limit, to call and they would up my mileage limit for an extra monthly fee. I moved down to nc last month and went to the dealership down here to discuss upping the mileage. I was told that kia motors doesn't "up" mileage for a fee and as long as I plan on buying the car (which I am and I told kia of milford that) the mileage doesn't matter. I called kia headquarters to confirm which they did. So where would the money that kia of milford was going to charge me to "up my miles" go? In their pocket?! They're sketchy and I wish I'd given someone else my business.
Unprofessional - KIA Kid
Last week my brother-in-law and I went shopping for a new 2016 Kia Soul. I presently own two Kias. A 2011 Soul and a 2013 Sportage, I am quite familiar with Kia products. I purchase a new vehicle every couple of years and interface with many dealerships.
When we arrived we were greeted by salesperson Windell Hinkson. I asked Windell several questions and he randomly pulled answers out of the sky. Most of the answers were incorrect. I already knew most of the answers. If you don't know the answers, don't xxxxxxxx the new car buyer. Kindly tell him you will research the question and find the true answer. Windell needs training...
Windell then asked my brother-in-law to rate his own credit score. It's none of a salesman's business especially when he was originally paying cash. He purchased a kia the next day which Michael got from another dealer. The price was substantially less. " Thank you internet." The savings was never passed on. The window sticker on this vehicle was lost, Wonder why? They paid $179.00 for window etching but it was never etched. Check the numbers (price) before you buy. Mistakes seem to happen in their favor. Again, I own two kias and none of them were bought there.
Not trustworthy - Eml59
Went to Crowley on a Saturday to find a pre-owned car for my sister, a recent widow on a tight budget. We had gotten a Kia there a few years ago, and although it took some negotiating, got a deal. My husband had spoken to Mike the salesman the day before we went and he had a couple cars lined up my husband had seen online. When we got there Rob took over, was very nice and showed us 2 cars in her price range. My sister signed to have her credit pulled, and after waiting for that, We all went over her budget and down payment and came to an agreement on a car she could afford. We were told by Mike and Rob it was a deal, gave a deposit, and made plans to come back Monday to get the car. My sister got everything ready, down payment check, insurance etc. When we got there Rob showed the car, transferred her license plates, while my sister went to sign the papers , and my husband went in with her. They walk out 1/2 hour later, my sister in tears and my husband angry. The contract was $100 more per month than what she agreed to !!! The finance manager John stated that this was the rate for her credit (which they had pulled 2 days before, and made the deal supposedly based on it), and couldn't seem to understand why this payment was a problem or why we were upset!!! We had never received a phone call prior to coming back in that there was a problem! Major Bait and Switch tactics!!! Rob, although very nice, didn't seem aware that the process had not been done properly 2 days before , and Mike was not there. Needless to say we left and will never be back, or refer anyone to this dealership. As far as we are concerned this is fraud and we plan on making a complaint to the State about this as well
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