Great People to Deal With! - akklm5
It was a very easy process working with Kimberly Schneid. Everyone else was so friendly. I like the fact we didn't have to haggle over the price.
Best Car Buying Experience ever! - MaryLouise
Justin was able to work with my credit to get me approved and as much paperwork done as possible before even hitting the lot. This allowed him to show me cars within my price range and saved me on time and a headache. I'm extremely satisfied with my experience and my new car! He took the tome to explain all the features and I can proudly say I'm a Subaru costumer for life.
service date 7/17/17 - james0386
The associate I dealt with, Mr. AJ Walker, was amazing as always. We've become friends due to my car needing to be seen weekly over the past month. He is very personable and very good at his job. I would highly recommend him and the other associate staff. We had a running joke that I was moving in! :) They never made me feel as if I was a nuisance and took my input seriously. Which I very much appreciated.
The only compliant I may have is that it took from 10 - 4 to get my tire replaced due to the grinding needed. That just seems a tad long to me. But then I am not an expert on how long it should take to grind and replace a tire.
Based on my experience I would definitely recommend this dealership for service.
Thanks again AJ!
Satisfied - pamelahuber2034
Everyone was nice and helpful. We bought a Sonora 4 years ago and have been very happy with the car. We would buy from obrien again.
Very helpful - Shaina Mata
Joe was very helpful during out visit. He went above and beyond to help and answer any questions we had. He was very professional and kind. Definitely an asset to Bill Bryan.
TOTALLY OUTSTANDING DEALERSHIP - Robert Cain
I have purchased three (3) vehicles from Subaru of Port Richey. From the very first purchase I knew that this was the ONLY dealership I would look for in buying a car. Not to explain each purchase, but if you want an unbelievable honest experience in dealing with salespeople, don't pass up Subaru of Port Richey. CHRIS has recently been promoted to General Manager. You will not find a more professional man taking care of customers. He is totally committed to customer satisfaction. All of the employees at Subaru of Port Richey are outstanding. Last but not least, the Subaru automobile is rated the safest car on the road, and out performs many more expensive vehicles. If you don't shop Subaru of Port Richey you are waisting your time at other places. Tell Chris I sent you.
Top Reviewed Specialists At This Dealership
Want to buy a Subaru please go see Sherri! - Cheri
I purchased a Subaru Legacy 3 1/2 years ago and my experience left me disappointed. But I decided to prevail and continue my service relationship to see if I should give Dyer another chance.
So I was ready to buy a new Subaru as the car is fantastic! I went into the Subaru office and I was treated by a gentleman who introduced me to Sherri. I explained to Sherri how disappointed I was in my original purchase and it was up to her to help me gain that trust back enough to purchase a new vehicle from Dyer.
Sherri did not disappoint! Sherri was professional, informative, and helped me to find the right car at the right price! I met with the Manager who too was informative about my trade in and educated me on its value. I met with the Finance Manager who showed me options in financing, warranties and all with "NO PRESSURE" . I'm DELIGHTED that I went back and gave Dyer another chance! Thanks to the Dyer Subaru team for making this a really fun experience!
Very good experience getting my first subaru. - Kenawill.
From start to finish manual was attentive and knowledgeable. Switching from a Honda product to a subaru , manual was able give good insight about the wrx and made the buying decision smoother.
Service for car was great - Hilary Ponticelli
The service was very good Mike ordered me the part I needed and I was phoned that it came in the only thing that I would say was not great was the longer wait for the vehicle at the time I brought it in but other than that everything was great.
Most positive experience for a new car buyer - Ryan
I am so happy it was Brian's smiling face that greeted me when I walked up to the dealership.
I knew I wanted the Crosstrek but was just wanting information on the options so I could make an informed decision whether or not It it would be the car for me.
Brian took the time to explain the quality of the vehicle in terms that I would understand. This meant a lot to me. I left even more excited than when I arrived.
Brian in an exceptional salesman. He put my needs in the forefront. I will/would recommended Anderson's due to the personal touch Brain put forth.
He made the experience seem less!!!
I appreciate all his efforts!!!
Paul was a joy to work with as well. It was late when we were finishing up but you would have thought he was just starting his day and had all the time in the world. Paul and I descused the amount of paperwork involve in purchasing a new vehicle. Have you ever thought about putting all that paperwork on a flash drive?
Any good manage or businesses owner knows it starts and ends with your TEAM!
The Hedgehog theory: when things aren't going well you look inside(management). If everything is going well you look outside (staff). I KNOW you are look outside with pride!!!
You have not only met but exceeded that goal!!!!
a pleasant experience buying a car - lovetennis
the service and courteous attention to all my questions was much appreciated. The lack of salesman pressure made buying a car enjoyable. Andy was a joy to have as my salesman. He spent all the time needed to make sure I had all my questions answered. He helped me transfer all my cars stuff into the new Subaru.
Good Experiance - Matt902
Kevin Ryan helped me out on the phone, I came in looking to purchase, and was driving home in my new Subaru in no time. Everyone was nice, professional, and prompt. I'll definitely be back when it's time for an upgrade.
Certified Product Specialist
Certified Subaru Salesperson
Above and beyond for their clients - Pm307v
I have never been to a dealership who has gone above and beyond for their clients like the team at lee Volkswagen Subaru. I financed through my own institution, however unbenounced to me, the loan did not cover my trade in. Jeff, the finance manager, and Kim, their General Managger, went above and beyond my expectations to ensure that I was taken care of. I will certainly be purchasing from this dealership again and look forward to a continued relationship!
Easy and Enjoyable Experience!!! - tjhappy
I am very excited about my new car!!! The whole process... deciding, purchasing, and learning about the vehicle ... was easy and smooth. I got everything I wanted... and more! Sean really knows the details about car features and Bob took great care of me in finance. Thank you for the wonderful experience!
True Car Specialist
Best of the Best! - LostBeforeIFoundThem
I've heard many car buying experiences from family and friends over the years, but none of those stories compare to mine. The team that Uriel Gomez and Rick Powell made to get me in my new car was simply amazing. I walked in with a specific car in mind and they made sure I got what I wanted, and then some! Please consider O'Brien when looking for a new/used car. You won't be disappointed!
Amazing Car Buying Experience - Zohara
I had a very pleasant car buying experience with Bert Smith Subaru! Tony and Charles worked together on the sales side to make sure everything was just right. Jack in the finance office was very patient and informative. Not a single staff member there was pushy at all!
2017 Outback Touring - Touring Cindy
My husband and I would like to thank Joe Struzzeri . We had great experience from start to finish.
What a pleasure to go into a dealership and not feel like you have been put through the wringer.
We would recommend Joe as your salesman. We love our new Subaru
I believe our finance person was Michael a Shout out to him also!
Thank you Thank you Thank you - Richard Perlman
Adolpho,Mr Murano and Mr Schumacher
I want to thank you and your crew for helping my Step Daughter Tati to get out of her 2015 Subaru Legacy Lease and get into a New 2017 Subaru Impreza .It started when I set up my visit to your Delray Location with Dede who is going to be a Superstar BDC Agent for you. Then we had an opportunity to work with Salesman Tony Bermudez your Sales Managers Kyle Palmer, and Amin Rahi and GM Frank Murano. Together with their help We were able to get Tati out of her Lease 15 months early. If she would haved stayed in her Lease she would have ended up paying between 1,200 and 3,000 dollars for going over in her Lease. Adolpho my daughter is so HappyShe is going to be a customer for Life. Please share this on Face Book, and in your meetings on Saturday YOU guys get a A++++!!!! FOR A JOB WELL DONE
Starts sweet finished sour - Jake5
I bought two cars brand new and had my dodge truck repaired after a major collision. The buying experience is good, and the service is mostly good except they charged me work that was not and cannot me performed on one of my cars( I went all the way to the manager and had not received compensation yet 4 months) ,and they won't listen when we say that my wife's car sometimes studders when she is trying to get into traffic. The body shop did a good job on
my dodge untill you get close to it. Paint is soso, bolts are missing, the back seat not installed properly, front bumper to bolt.
Very pleasant car buying experience - Steve L
I had heard from a friend of mine who has a car dealership that the people at Conley were "GOOD PEOPLE'' and he was certainly right.
I was looking for a used car and had been to at least 8 other dealerships and did not find one that had the personnel as nice as I found at Conley.
Al Golabek was very professional and excellent from start to finish through the process and the follow up.
I would highly recommend Al and the dealership !!!
First Service - Mike & Sue
Brought our car back to the dealership for its first service. We purchased a 2008 Mercedes CLK350 in April of 2016. We were told that as part of the sale we would receive free oil changes. We split out time between R.I. And Florida so I was not sure how that service promise would be received. The service people were great. There was never any question as to the service and I requested that they use Mobil 1 and again there was no questions asked.
When we went to pick up the car I asked if they were able to reset the maintenance minder and the service advisor looked up the procedure and took it to the tech and they reset it. On a Mercedes it is not the easiest of tasks, but they did it with no problems.
Before we actually picked up the car we went into the sales to say hello to Francis our salesman and were literally greeted with open arms. Had a good chat with him then we went on our way.
All I can say is if you are looking for a car either new our used give Mastro Subaru a chance. You might not buy from them, however you will see how a dealership treats their customers. It will be difficult to match their approach.
In and Out - Pumaking
Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.
New car - Akima16
Good service. People were very attentive and friendly, willing to explain everything. The facilities were clean. The staff was very knowledgeable in their respective fields.
I was Tough to deal with but Alex made it easy !!! - FJWERT
I was a little hard to deal with but Alex didn't waver and helped me find the right car for me. Thank you for your patience ! My wife and I love our Subaru !!!
First Time Car Buyer - nayrrellim
Was online shopping for a certain truck when I came across a posting for the exact truck I was looking for. Called DeVoe the very next day and was forwarded to Jeffrey W. in sales. I live 3 and half hours away from Naples and Jeffrey was very helpful describing the features and condition of the truck over the phone. While the dealership is unable to put vehicles on hold, Jeffrey did his best to ensure my 3 hour drive wouldn't result in the being sold by the time we arrived. All the staff were very helpful and they were willing to work out the deal even though I had forgotten a document or two at home and needed to have them faxed in. About 5 months later and the vehicle is still running flawlessly. Would recommend this dealership to anyone looking for options when shopping around for a
new vehicle. Thanks Jeffrey and DeVoe Buick & GMC!
False Advertising - Allyson L.
This dealership states they would beat any new car invoice by $1,000. So I Sent a copy of my invoice and an email, sent to me unsolicited from their office, that offered no dealer fee. I was given the stall for over two days then they told me they couldn't make the deal and the person who sent the email doesn't work in that office. They offered me a car for $3,000 more than the produced invoice and said that was the best they could do. I was told I would receive phone calls from the salesman, they didn't come, no messages sent stating they were working on the deal. On the third day the manager, Will, who had no clue what the situation was or where we were in the process gets involved, obviously reluctantly, and says no deal. The feeling I get from interaction with this dealership is if they can't stand by their advertising they ignore you and hope you just go away. If you don't believe me call the dealership, remain on hold for ten minutes and count the number of times you hear we will beat any new car price by $1,000 and any used car price by $500 then try to get them to live by their words and see what happens. Good Luck. Bolton line is because of their false advertising and stall tactics I have neither car.
Thank you Gene and Joe! - Kathleen O
I can't say enough about the positive experience I had at Subaru used cars in Daytona. Gene, in sales, was not out to just sell me any car, but he really cared about finding the right vehicle for me. He did, and I am very impressed with the follow up on getting a few issues resolved. Gene and Joe, the manager, are true to their word and I would recommend this dealership to anyone wanting excellent customer service.
Great experience - cinco520
I purchased a Subaru Forester at Subaru of Gainesville and everybody I dealt with was friendly and engaging, and it was a great experience all around. The entire ordeal was painless, and I would definitely recommend buying from them. The next time we are in the market for a new vehicle, we will absolutely be going back there.
Saved my car and my sanity! - 2012wrx2012
Horrible noise from front end of my wrx. Long story short.... brought to pompano Subaru 3 times, could not properly diagnose, or certainly not fix the problem.
Last time there, i was told to drive until the problem gets worse or completely breaks!! I was assured that my car was "safe" to drive. Which is an odd assurance when the actual problem is a mystery.
Brought my car to coconut creek and was happy to see Marlon, an ex employee of pompano Subaru, who's been very helpful in the past. Long story even shorter, my problem wad diagnosed the next day, "transmission/front differential" and my car was back to me in 3 days.
I will not be bringing my car to pompano Subaru again. I have had many other issues with pompano including, putting the wrong oil in my car, stripping my wheel studs by crossthreading the nuts with an impact drill, installing oil filter incorrectly causing massive oil leak......ect, ect.... go only at your own risk.
I have a 2012 wrx my wife a 2013 crosstrek, both bought brand new at pompano. For a customer who's spent over 60k in cars, not including service, you'd think they could take better care of you.
Whatever, we'll spend the next 60k at coconut creek in a few years when we both upgrade.
Not good - Baron
I was completely upset with the unprofessional way that this organization handled my business. I went to buy/lease a Subaru Impreza for my son. I negotiated the deal before going down there. Once I got there I met with the finance manager and he prepared and had me sign all of the documents for a vehicle that was the wrong VIN. Next, he corrected the paper work and the miles in the lease were wrong. We went through a third iteration and I signed the documents and left with the vehicle. This finance person gave me his card and told me to call him and he would personally send out my tag. After several weeks, I contacted him on his phone from his business card and it was his cell phone. After two conversations with him I was able to find out he no longer worked at the dealership. I tried calling another finance manager and was told that my paperwork was lost. I was out of town at the time and when I got home I went back to the dealership and the entire file had been lost. Another finance manager prepared the paperwork that took a while to prepare and again it was incorrect with the wrong monthly payment and the wrong mileage. I was questioned as if I was wrong about the mileage and ultimately had my son take photos of my copy of the paperwork I signed that was in the vehicle. Ultimately, they gave me the same deal I had signed originally and I left with the assurance that when the tag came in I would be called. A week or more goes by and my temporary tag was expiring and after many conversations and being moved around from person to person my office manager was able to get another temp tag issued and I had to have someone from my office drive down to pick the temp tag up. Another several weeks have elapsed and my sons temp tag is expiring on 7/7 so I begin to call again. I got the cashier several times and there is a delay on the phone line making it difficult to hold a conversation. Additionally, the cashier answers the phone and has conversations on speaker phone making it all the more difficult to hold a conversation. That said, I worked for several days to get somebody that would help and get my son’s tag. The frustration level was growing and I asked to speak to the general manager and got his voicemail on more than one occasion. I was never able to speak to him. After many conversations, this morning on 7/6 I was told the tag was in. I asked that they have someone drive the tag to me. I had been there to pick up the car, pick up a second temporary tag and to sign the docs a second time. They were not willing to drive it up and I had doubts that if I didn’t go pick it up that I would ever get the tag. I sent someone from my office to pick up the tag as I am writing this review. I never was able to speak to the GM and you cannot get through to any of the management staff. I have a copy of my second lease here in front of me and it is dated 5/6/2017. I am assuming this is the date that I first went to sign for the vehicle. Here we are on 7/6 and I am finally getting the tag and my concerns were never addressed by any of the management staff. This is my experience.
O'Brien Hyundai of Fort Myers
Client Relations Manager
Subaru of Port Richey