The "Gold Standard" of Customer Service - John Smith
J. Johnson was our first point of contact with Subaru of Jacksonville and his customer service was nothing less than exceptional. Mr. Johnson conducted himself in such a manner that all auto representatives should model; in fact, there's a particular dealership in the North West Florida peninsula that should revamp their education and training for their sales personnel. I want to personally thank Mr. Johnson for his exemplary customer service to my family, as well as his Service to our country - Thank you!
Best Dealership and Staff! - REDSTI17
Sport Subaru was absolutely the best experience I have ever had at a dealership. When I first called to check if the vehicle I was interested in was still available, Christine Brightwell answered my call with enthusiasm and a wealth of knowledge. We spoke for a few minutes and already I knew that this would be where I would be purchasing my next vehicle. We set up a time to come in and look at the car (2017 WRX STi Limited) and I set off toward the dealership, which was conveniently located just west of downtown Orlando. Upon arriving I was greeted and Christine promptly came outside to show me the car and introduce herself. She made my family and I feel as though we were apart of her family, not to mention she stayed nearly 4 hours past the end of her shift to accommodate me. Christine and her team got me the trade in price I wanted and an amazing price on the vehicle. I am now forever a customer of Christine and Sport Subaru and would recommend anyone who is interested in a new vehicle to visit her specifically. I'd also like to thank Christine's manager and Mr. Frisbee who all went out of their way to make this an incredible car buying experience. A+++
My new crosstrek! - Lise
Love my first Subaru! Now my dad wants too! Great! ?🏽?🚙 Gary McClure was great. I have no complaints
Trade in was awesome too! Thank you!
Genesis - swblinds
I'm extremely pleased with my genesis' look and prefomance. My overall review for O'Brien Hyundai dealership in Fort Myers and John Ruiz and Glenn Springfield is excellent.
One, Two, Three...GO!!! - Elizabeth Casano
Working with Allison was a pleasure! After a month of deciding which new car I wanted and then shopping the internet and dealerships, I was hoping that I could purchase my CrossTrek from Dyer for a few reasons: they give back to the local community, they hire locals and they really seemed to work together as a team. Pricing was comparable but in all honesty it really was Allison's low key sales approach, her self deprecating charm and the stack of IRSC school books tucked down on the side of her desk that cinched the deal.
Service department was very helpful. - John Wilhelm
Very helpful service department.
I do not want to write an essay on what went on at the dealership.
I am satisfied with the service.
Wonderful service and energy! - Katie13
My saleswoman Hannah Sims was a great help in my search for a car and definitely helped point me in the right direction! I will recommend her to my friends when they are looking to buy in the future.
subaru of pembroke pines - nicklas28
awesome costumer service by mario padron , really satisfied with my purchase , he made the process really easy and gave me a great deal on the car i wanted.
Bought a Suburu Forrester Limited Edition - Susan
Brian Johns was an excellent sales person. He was kind, knowledgable, and very patient with my concerns as I made a decision to purchase my vehicle. He explained all the bells and whistles on the Forrester clearly. I left as one satisfied customer. Brian and the finance department made this experience the best I have ever experienced.
Paul Simpson was just as kind and helpful as I signed paperwork and bought the car.
Thanks so much you guys,
A True Sales Professional - steve Clark
Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is a master at bonding and rapport and instantly able to connect and establish genuine trust. Her directness and candor is refreshing. Lee is extremely fortunate to have this consummate sales pro on their team.
Sales Psychologist and Sales Transformation Virtuoso
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
The Right Approach! - SilverDiva43
What I liked about the dealership:
Six people did not descend on us at once; we would have left.
You had the car I selected over the internet.
Wes was the best car salesman we have ever had in our 51 years of buying a car.
Wes spent almost 2 hours with us answering all of my questions.
Wes did not bring other people over to convince us to get the car.
We studied the information in Consumer Report about the Forrester. Wes' information did not contradict what we had studied even when I shared a concern about the rating for the ride and noise.
We felt that Wes went above and beyond our expectations. He understood not only what I wanted, but how I drive!
It was really a positive experience.
Salesman review - Peter Haughton - Still Looking
I didn't end up buying a car here, but thought I’d review the salesman I dealt with since it was such a positive experience.
Never wrote a review about a car salesman, or dealer for that matter and have only written one review about a car, but my experience with this salesman was so pleasant I wanted to shine a spotlight on him and recommend him to anyone shopping for a Subaru in this area.
This salesman, Peter Haughton, demonstrated not even a shred of the pressure or the typical attitude sometimes associated with this line of work. He's a very likeable, very low-key, easy-going, young guy who is genuinely sincere about trying to make sure you are satisfied with your car search.
I was so comfortable with him, that I went back to test drive the car a second time because I wasn't sure whether I really liked it or not. I've never gone back for a second test drive to the same dealer before, which says a lot about how easy this young man was to get along with. He was not condescending or patronizing or impatient, just completely natural, pleasant and accommodating.
Unfortunately for him, I decided I didn’t like the car enough to consider it further, a decision that he respected. But if my decision had been based solely on the salesman, there'd be a Subaru sitting in my driveway right now.
I’d encourage anyone considering a Subaru in this area to ask for him and give him a shot.
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
1st oil change, and well taken care of! - Jason S
Well, after my 1st long road trip to New Orleans, I was ready for my 1st oil change. Not knowing that the Subaru Crosstrek came with synthetic oil, I was a little early for the oil change. My Service Manager Troy Callahan, told me that they could do it early. Troy also had the tires rotated while I was there. I feel like Troy works for me. As I sat in the waiting area, I could see that all of the people with me were happy. It is a sense that our car would be well taken care of. I do not mind driving 110 miles round trip, to have my mind at peace knowing that my car was treated like it was their car. Oh, and the bathrooms are clean!!!!!
Salesman was very knowledgeable. - Joe Cannon
Salesman was pleasant and helpful in looking for the right car for me. Car I wanted was too much for my budget and salesman did what he could to find a different car that I could afford. Salesman had a whole lot of patience with me.
Amazing dealership, utmost professionalism - Cassiec526
The sales team at reeves is the most professional and friendly team you will encounter. In addition, their service team is the most customer service oriented department you can find. We bought a car from the last October and a few days ago we started having engine problems. When a dealer closer to our home would not cover the repairs, reeves was more then happy to fix the car under our warranty and give us a rental. We could not be happier with this dealership and we will definitely buy cars from them in the future.
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
New car buying - Tom
Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future.
On the very high end of typical - Subaruuuu
I'll start by saying that I hate car salespeople and dealerships in general. I've had nothing but bad experiences and loathe dealing with them.
I visited this dealership after many others. I went specifically because of the reviews I'd read here and other places. I rely very heavily on reviews - this dealership has some of the highest around.
This is a typical dealership as in they still haggle. Some dealerships have switched to the fixed-price model, meaning the price of the vehicle is set and there is absolutely no negotiation. I went to a few of those dealerships and found them to be unmotivated to sell. I went to Mastro because they don't use this model, and they advertised good prices.
I went to Mastro with the intention of leaving with a new car. Upon arriving I was greeted by Lino, a friendly salesman who began by asking me what I was looking for and showing me some options. If I asked a question about something and he did not know, he was quick to go and find an answer for me. I appreciate this, as most salesmen I've dealt with will either lie or not care enough to find out.
We test drove a model and went inside to talk about what kind of agreement we could come to. Lino did his best to meet my expectations, however car salesmen are car salesmen and a little of the sales tactics still came through. He was, however, probably the most professional and honest salesman I've ever dealt with, and for this reason I will return and refer business to them. A word about this - sales tactics are just that. If they don't use them they won't sell anything. I understand this and have a very good working knowledge of car sales. For this reason I don't fall for the games, and often call my salesperson out on it. Lino was receptive to this and worked with me to come to a number that worked for me. We agreed to finalize the sale and moved forward. I have excellent credit, good income, and already had approval from my bank. I asked Lino what they could do for me as far as financing and told him I wanted to hear his terms before I would tell him what my bank was offering. He went to the finance office and came back with a number twice as high as what I had. Again, common tactic. They start high and hope that the customer will bite, and alot do. Not me. I told him I wasn't going to play their game and would come back with a check the next day, as his number was absurd. He went back and within seconds, magically came back with a number 1% below what my bank offered. Funny how that works. I agreed to the terms and we began finalizing the paperwork.
The next and last step is the finance office, where you meet with the finance manager and complete all the paperwork for funding, tag transfer, and title. If you've never had a root canal, opt for one instead. It's that fun. If you think car salesman pressure and games are bad, you're in for a real treat in the finance office. They're all the same. It goes like this: you go in to "finalize the sale" with the number that you and the car salesmen agreed to. The finance person then tries to pressure you into purchasing extras like upholstery warranties, tire protection, extended mechanical warranty, paint protection, etc. They show you how adding all of these things on only makes your payment go up a few dollars a month. It doesn't seem like alot, but you could potentially add thousands of dollars onto your loan by the end. Mastro was no different - the finance manger showed me a "menu" of extras. There were 4 package options, and when he was done explaining them, he told me to choose one. I said "none" and he acted surprised. Nice try. I told him I didn't want any extras at all and that I wanted to simply close the deal at the price I agreed to with no more tricks or games. He agreed and proceeded with the paperwork. He tried again twice as we went through the paperwork but I declined. His manager even came in and tried to offer me "a great deal" on more add-ons. Again I declined.
We finally finished the paperwork and I left the showroom to pick up my new car. Lino walked me through the features of the car and made sure I was comfortable with everything before I left.
Overall, I had a great experience. Much better than any dealership I've ever been to.
A few important points worth noting:
>Everyone here is super friendly and professional.
>All car salesmen play games and use tactics, some more than others - if they didn't they wouldn't sell cars. Some are downright dishonest, and some aren't.
>All finance managers try to upsell add-ons - it's industry standard. You're not obligated to buy them, but they will try their hardest.
>Finance offers will always be high to start out. They will offer you "a great rate" with an extra percent or more tacked on in the hopes that you will bite. If you have bad credit, you may have no options. If you have good credit, fight back.
>Most importantly, YOU ALWAYS HAVE THE OPTION TO WALK AWAY. The car dealership does not own you. Do not sign anything or agree to anything unless you are completely happy with your deal.
>RESEARCH, RESEARCH, RESEARCH. Do not go to a car dealership until you are thoroughly educated about how they work, their tactics, and your options. There is a ton of insider information on the internet about this. Just google "car sales tricks and tactics." It will blow your mind, and it will protect you.
>Get pre-approved at your bank or credit union. They will offer you the rate that you credit qualify for. The dealership will offer you a rate that makes them the most money. Having a pre-qualification in your hand will quickly kill their attempt to add more points onto your loan. In my case, the dealership beat my banks rate. If you have bad credit, you are going to get screwed the hardest because you have the least options. You can still try to haggle the rate, and you can always say no.
>Your car salesman and/or finance manager are not your friends, no matter how much charm they lay on. They are there for 1 reason - to sell you a car and make a commission. This trickles down from the very top - no sales = no job.
At ANY dealership, you will have a markedly better experience if you educate yourself before you go. Know what you want, and what you are willing to pay. There's other dealerships, don't be afraid to leave if you're not happy or comfortable with your salesman.
Overall, I'm happy with my experience at Mastro. I've referred people there, and I will return when I'm ready to purchase another car. It was a bit of a drive for me, but it was worth it. They have good prices and good service, and let's be honest, you can't beat a Subaru. The dealership manager personally thanks everyone who buys a car and asks if you are happy with your experience. A few days after the sale he called to make sure I was happy. Lino called twice within 2 weeks after the sale to make sure I was happy and to ask if I had any questions or concerns. This is a nice touch and shows that they actually care about the customers.
I rated 4/5 stars because I would have been taken advantage of if I had not been a thoroughly educated customer. One shouldn't have to work so hard to avoid being taken advantage of.
Professional and hospitable!!!! - David Remey
My Daughter Grace and my wife had been looking at cars for several days and had narrowed it down to about 4 cars. That's when Dee (my wife) asked if I could go with Grace to find the "best" car for her years ahead in high school and college. We got a late start on Saturday and went to several dealerships at the Auto Mall. We arrived at the dealer that had the car that my daughter liked to most around 10 minutes past their closing time. We were happy to see that the salesperson that my wife and Grace had spoken with and driven the vehicle with the day before was still on on the sales room floor. She seemed in a big hurry and asked if we could come back the next day. We were wondering if our deodorant had worn off, because we didn't feel welcome.
Grace and I decided to drive over to Nova Road and check out the dealerships there. We browsed several lots and when we stopped at the Ritchey used car lot, found that they were closing as well. We were greeted with a great big smile from Gene McMahon, who immediately made us feel at home even though they were closing. He walked us thru the entire lot like he had all the time in the world. He told us about his daughter and his family and inquired into our family. He listened to what Grace wanted in a car. He is very personable and very knowledgeable about the various automobiles that we inquired about. All of a sudden in front of us was "The One".
We set a time to come back the next day to test drive the vehicle. When we arrived, Gene had the license plate and keys in hand like he had been waiting all day for us to arrive. We drove it and loved it. For Grace it was the perfect fit. I discovered the Subaru Legacy is one of the safest cars in the world. So you can imagine how happy I was that Grace wanted "The One" over the other less safe models that we had looked at.
We felt in very good hands thru the entire buying process and found it to be handled very professionally. Once we agreed upon a price, Peter handled the paperwork and was very professional and informative on the various warranty options available to us to add value to the car in the years ahead. By the time we finished our business with Peter, Gene had the car detailed and cleaned up so we could drive it home.
What a great experience that we had in finding and working with Gene McMahan! He is a valuable representative of the Ritchey team and is a goodwill ambassador. Thank Gene, you made buying a car a pleasure.
Will not honor warranty from other Subaru dealerships. - BWalker1986
I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2014 Forester with 22,000 miles from Schumacher Subaru of West Palm Beach. Since it was certified it had warranty still available being that it was under 36k miles. When I took it in to have the air conditioning serviced Bc it began to blow hot, I was informed in a very passive aggressive manner that a dent in the metal cage caused the Ac to be broken and therefore not covered. The dent was, however the same on two sides of the cage , but apparently the mechanic (Cliff White) didn't see that one. When I asked why the mirroring dent was not also responsible for the damage , the mechanic just repeated in an annoyed manner - "no it's this one , this is not covered under warranty." The service associate (Marty McKnew) then stated that with the 28 years experience the mechanic had, he clearly knew that this dent was the cause of an entire Ac unit blowing hot. I asked why it was that I couldn't see how a dent , that was too small to actually cause damage and being that the cage had performed it's job to block a piercing blow to the Ac unit wasn't covered under warranty. The answer I received was "it's going to cost you about $870 to fix." So therefore the long story should tell you that they have no interest in honoring agreements by Subaru and they are indeed in it just to harass , insult, passive aggressively "inform" on obviously false evidence, and crookedly shake hardworking people of dollars. Even when I asked if I could get a few other opinions and bring it back I got a "well we would be happy to stand behind our observation" basically ensuring the vehicle will never fall under warranty. The very concept of a small dent that showed no indicating of any piercing object could cause a massive repair is absurd.
If you know anything about an AC condenser, it is not connected in anyway to the cage protecting the freon lines in a manner that would result in such damage. It's actually off to the side of the cage and so if there was any sort of piercing, it would have to be with purpose and directed onto the condenser. The condenser itself is made of aluminum and would require something of an intense/sharp penetrating move by a .22 or ice pick to pierce.
The basic idea here is spend $30,000 dollars with this company because you like the product, and Subaru of Gainesville will do nothing to assist you in keeping it going.
Great Customer Service! - KESC52
Ask for Susan in Customer Service, she is fantastic! I have been here several times but have never been taken care of so well! She introduced herself immediately, assisted me with a few concerns as well as routine maintenance. Turned out I needed a new tire a used my tire warranty for the first time, she handled all of it. She made me feel like the only customer there!
Great people great service - jerry
We first met Ocala Subaru while looking at new Subaru's and Lee Smith was the first face we met when arriving at the dealership. We have had nothing but great things to say since that first meeting, it turns out that all the people that work there have the same attitude of enjoying there career.
We decided to move into a per-owned Subaru and could not find one at Ocala Subaru so we had to buy from another Subaru dealer out of town. Now you would think that would cause issue if you need service well not with Subaru of Ocala. We just got a one year old Forester in Orlando and have plans to visit the Mountains of North Carolina in July. Even knowing the Forester was in 100% shape for such a trip and that Sport Subaru has serviced it before we got it we still wanted it checked out for the long trip. Brian Purdy set us up for service within 48 hours, treated us like we got the Forester from them, I was able to get my wife a Subaru coffee mug and key chain "free," and I paid for a Subaru mug and hat for myself. To me that is some great service, I now fill at ease about our purchase of the Subaru knowing that we have a dealership that will take care of us for the life of my wife's Forester.
Now if she decides to trade in one day for a new one, Ocala Subaru will get out business. Not only did they do a great job for us when we started looking at cars, they took us in as family after we get a one year old Forester from another dealer. That to me speaks volumes to my family.
Also a shout out to the guy in Parts, sorry for not getting his name but he was very pleasant to deal with and went above expectations.
Amazing Service! - dsjr107
Service was outstanding! They definitely help you get what you want and need to the best of their abilities. I personally dealt with Sean Kelley and he was great.
sales - stellaickes22
My sales person JP was amazing!!! I have never dealt with a better salesmen. He was honest and wasn't pushy. Making the deal with him was easy, he went over and above for me. I would definetly reccomend him to everyone.
Amazing service - datboi15239
The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru.
Service Manager and team went above and beyond. - buckaroo2
I called around to Subaru service centers and asked for a price to have a 105k mile service done and I found they had the best price. While having my car serviced the service advisor Howard called and asked whether the timing belt had been replaced as there was no record on file and this was my first visit to this store but the timing belt and pulley parts looked new. I had them replaced previously but had forgotten. I feel this was very honest of Howard to have done this and it saved me $300.
New Outback 3.6R Could not be more pleased with Conley - gladesman
We were looking for a 2016n Subaru Outback 3.6r with EyeSight since they came out with the model. It would meet our needs and fir in our garage. Easy choice, but not so easy to get a test drive. You know if you have been looking for one. Why? Because they are in demand and have a short supply! We discovered that they are being sold before they arrive at the dealership. We tried many dealers throughout Florida to get one that we would like, eventually realizing you have to either order it and wait 12 weeks or put a down on one that is already to be delivered but likely in transit.
We found ours online and contacted Conley Subaru of Bradenton. Internet Sales specialist Susan G. handled our inquiry and helped us with information and into the process of a purchase. Then, salesman Christian M. took over and worked out the initial set of facts and numbers. They were acceptable to us and did not change throughout the deal and closing. The car arrived in the afternoon of the Feb 29 and we completed the deal before 7:30. It went extra fast because all the prep work by Christian and the staff of Conley had it ready to go. We arrived at 5 PM and were done with everything, including the orientation of technology, manuals, and driving instructions for the Outback in just a little over two hours. That included the trade in of our vehicle, too!
Friendliness, teamwork, and honesty made this a pleasure and a win for us and Conley.
I heartily recommend anyone to check them out to see what they might do for you.
We feel they were worth the 240 mile drive!
C. and L.
Client Relations Manager