Subaru Crosstrek purchase - Craig
Good communication as remembered our names after not being at the dealer in about six months. Product knowledge was very informative. Casual non-pressured sale.
Subaru dealer - David
Martin was helpful in the shopping process. He followed up without being pushy, and even followed up after the purchase. When I called on the weekend he answered my questions, even though I found out later he wasn't on duty that day.
Our New Crosstrek - A Dreyfuss and P Brock
We had a great buying experience with Austin Archibald. We went to the dealership expecting to just look at cars and possibly test drive one. Austin has a great personality and was extremely helpful, courteous and well organized. He handled everything perfectly and we are very pleased with our new Crosstrek. In addition, Proctor Subaru donated $250 to a charity of our choice.
Nice dealership - rodwinfree
Was a pleasure having John Ruis as our salesman. O'brian Hyundai is lucky to have him as employee, he should be treated as a valuable asset.
Painless purchase of a great car - Jim
Rob Galpin helped make the purchase process painless. His patience was unbelievable allowing us to take our dime, explaining style differences and working with us to find a price we could accept. When the Subaru computer system identified a problem, he brought us a loner and, picked the car up for service and returned it to our home after the problem was promptly corrected. Very happy with the dealership, staff and the Automobile.
my first subaru purchase - etiene84
Helpful and very understandable. Good customer service skills. Very patient with customers. Will recommend this dealership,great cars and amazing price. Mr. Vitti and Mr. Bower was very helpful to find the best solution for my situation. Give me the best price possible and answer my technical questions. I will every time recommend to work with this two gentleman's.
Great Customer service!!!! - Royolson123
Bryan Adams was my sales associate at Bill Bryan Subaru. He was very knowledgeable a and very easy to deal with. This is the 2nd vehicle we have got from them and will continue service and referral all friends to this dealership.
subaru of pembroke pines - nicklas28
awesome costumer service by mario padron , really satisfied with my purchase , he made the process really easy and gave me a great deal on the car i wanted.
Two Foresters in two months. - WW2Caps
After looking at Honda's and Toyota's, my wife and I found the experience at Anderson far superior to all others. Brian Jones, our salesperson, was friendly, honest, professional, and went above and beyond what he had to do to help us. We felt like family at Anderson.
We liked my wife's 2017 Forester so much, two months later I decided to buy one for me. I found a really nice 2013 model. I contracted Brian, and he got me in the car the same day. Any time we walk in the Anderson dealership, we are always greeted with friendly smiles and our first names. Every need is met quickly and efficiently. Paul Simpson processed the paperwork in a friendly, timely manner. I will continue to use Brian, and the Anderson team in all future purchases, and recommend them to family and friends.
Victor and Kelly Strozier
A True Sales Professional - steve Clark
Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is a master at bonding and rapport and instantly able to connect and establish genuine trust. Her directness and candor is refreshing. Lee is extremely fortunate to have this consummate sales pro on their team.
Sales Psychologist and Sales Transformation Virtuoso
Good Experience - Brenski
Have a super GM and staff ....
The closing did not leave me warm and fuzzy.
No explanation as to what we were signing
No visual on payments just verbal...
Everything was great until the closing it needs to be more personal...
Did not feel great when I was leaving...
OK now but to feel great about your experience until I went into the closing......
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
In and Out - Pumaking
Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.
Best of the Best! - LostBeforeIFoundThem
I've heard many car buying experiences from family and friends over the years, but none of those stories compare to mine. The team that Uriel Gomez and Rick Powell made to get me in my new car was simply amazing. I walked in with a specific car in mind and they made sure I got what I wanted, and then some! Please consider O'Brien when looking for a new/used car. You won't be disappointed!
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
New Car purchase - Happy Happy purchase.
I was very happy with the sales department. Ron LeStourgeon was very friendly and the only salesman who took so much time in showing all the features on our new Forrester. All the salesmen were very nice and I felt quite comfortable. In all my years of buying cars, I never had a rep explain everything with such great patiience and a smile. I will definitely recommend this dealership as top notch. Give a pat on the back and a well done to this great salesperson. They have my business!!!!!!!!!!!!
Scott Gregory - the consummate professional! - PastorRussell
This is an odd review of a salesperson - because I did NOT buy a car from him - but I can't say enough good things about Scott Gregory. Long story short - I was shopping for a 2017 Subaru Forester - I submitted an online request for a price and I received a number of responses - I ended up going to the dealership closest to my house - and I had a fantastic experience there, by the way. But Scott Gregory was one of the other salespeople who responded. He was attentive, honest and worked hard to earn my business. I told him about the treatment and price I received from the other dealership and he told me that I got a fair deal and was being treated well. He didn't pressure me at all and didn't make me feel awkward for comparing dealers. I really appreciated that. I didn't go with Schumacher in the end but I will certainly consider going there for service - and I will do so because of the treatment I received from Scott Gregory - The car business needs more people like Scott Gregory!
2017 Outback Touring - Touring Cindy
My husband and I would like to thank Joe Struzzeri . We had great experience from start to finish.
What a pleasure to go into a dealership and not feel like you have been put through the wringer.
We would recommend Joe as your salesman. We love our new Subaru
I believe our finance person was Michael a Shout out to him also!
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
New car buying - Tom
Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future.
great dealer - deehamm
Gary was the salesman that I worked with at Conley. I purchased a 2016 Subaru Crosstrek and I am loving it. I started with the internet sales person first who was wonderful, patient and knowledgable. Then I came south and went to the dealer and met with Gary. He was great to work with, gave me a great deal and was overall just a wonderful person to deal with. He gave me all the information that I needed to make my final decision without being pushy!
New Vehicle Purchase - NYGirl2
I had a great experience with Mastro Subaru in purchasing a new vehicle! Everyone was friendly, honest and I didn't feel pressured into purchasing the car on the spot or any additional features when I did decide to purchase. They were understanding of my circumstances and were willing to assist me to help with the buying process.
As a single female, it was nice to be treated with respect and not be taken advantage of. I highly recommend Mastro Subaru and Matt was a pleasure to work with, along with Lino, Jonathan, LD, and Chris.
Thank you Mastro Subaru for making my vehicle purchasing experience a pleasant one and I love my new Crosstrek!
I bought a used 2006 Mercury low miles - Ron
The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On the way home the seat belt chimes started and there was a light for the air bag not showing . Talked to Gene about it and we finally agreed that i would take the car to my local Ford dealer. I was told they would do a circuit trace then a couple days later Ford fixed the problems for over $800. there was some grumbling about the price but the dealer finally sent me a check for half the amount I paid. They finally made good on our agreement. gene played a part in this that helped me a lot.
Amazing service - datboi15239
The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru.
Service after the sale is weak. - RB
Sale with Noah went great...that's where it ended, 11/19/16. The car is terrific but when we got passed off to to F&I, it started down hill. Purchased Saturday, was to call for service appointment on Monday; down paayamnet balance was referenced, wanted to get to service and bring the DP along; the service appointment for the options I had purchased seem to hinge on receipt of DP. I was sent a pre-paid fedex Label for the check. I had a dental exam on Tuesday so I delivered the check in person.
Service was booked solid because of the Holiday 11/24/16...Service appt was set for 11/30/16, schedule for a 4 hr job beginning at 9:00 am. Arrived on time, was given a "loaner" (gas tank on empty), bought gas, did some shopping, returned to dealership at 1:00 pm (4 hrs later)...Service had an emergency and my cart had just been sent back, now the 4 hr service call began.
Had to install a trailer hitch & body side-molding, very time consuming items, told service about the "blind-side" feature not working and asked if they could attach a vanity plate on the front of the car.
Car was brought to me around 4:00 pm, 7hrs after I arrived...Blind-side feature was not touched nor was the vanity plate attached...back to service. At around 4:45 pm I was told the job couldn't be finished today..
Jimmy, the GSM, explained about how he didn't have enough staff to cover the service dept and was in the process of hiring more help...He gave me a car to drive home (50 miles way) and promised to bring my car to me the next day, 12/1.
Emily (service) called to tell me my car was ready and I could come pick it up anytime...She had no clue of mine and Jimmy's araingement, tried to call Jimmy, he was unavailable, found out late he is off on Thursdays...My car was deliv er4ed to me at 1:30 pm 12/1.
Had another call to NOAH on Sat. 12/3...a lot of the set-ups in the electronic had change; I guess due to the sensor work on the "blind side" issue. He walked me through the set-ups Ineeded.
Hard for me to believe they have repeat customers, unless the repeats never dealt with Service.
I apologized to my local car dealer with whom I have purchased all my cars for the last 30 years; he could have went to the car auction and brought back any car I wanted and service it. I promised him I would be back to trade my wife's car when she was ready...I learned my lesson...deal with people you trust. If I ever get another NEW Subaru, it will not be from Gainesville.
Great Customer Service! - KESC52
Ask for Susan in Customer Service, she is fantastic! I have been here several times but have never been taken care of so well! She introduced herself immediately, assisted me with a few concerns as well as routine maintenance. Turned out I needed a new tire a used my tire warranty for the first time, she handled all of it. She made me feel like the only customer there!
Great people great service - jerry
We first met Ocala Subaru while looking at new Subaru's and Lee Smith was the first face we met when arriving at the dealership. We have had nothing but great things to say since that first meeting, it turns out that all the people that work there have the same attitude of enjoying there career.
We decided to move into a per-owned Subaru and could not find one at Ocala Subaru so we had to buy from another Subaru dealer out of town. Now you would think that would cause issue if you need service well not with Subaru of Ocala. We just got a one year old Forester in Orlando and have plans to visit the Mountains of North Carolina in July. Even knowing the Forester was in 100% shape for such a trip and that Sport Subaru has serviced it before we got it we still wanted it checked out for the long trip. Brian Purdy set us up for service within 48 hours, treated us like we got the Forester from them, I was able to get my wife a Subaru coffee mug and key chain "free," and I paid for a Subaru mug and hat for myself. To me that is some great service, I now fill at ease about our purchase of the Subaru knowing that we have a dealership that will take care of us for the life of my wife's Forester.
Now if she decides to trade in one day for a new one, Ocala Subaru will get out business. Not only did they do a great job for us when we started looking at cars, they took us in as family after we get a one year old Forester from another dealer. That to me speaks volumes to my family.
Also a shout out to the guy in Parts, sorry for not getting his name but he was very pleasant to deal with and went above expectations.
Love my new Forester!! - Jessiloo
I had a great experience and I love my new Forester! I worked with some great people and got exactly what I wanted. Would send everyone there!
Best Dealership - garsaling
This is the best buying/ownership experience I have ever had with a dealership. Our salesperson Adam, the GM Larry, the service rep Brian, and the body shop mgr Jason were all excellent. I can not say enough about this dealership.
Setting the Standard for Customer Service - lawsonb
What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and personalized experience.
The Internet Sales Manager, Shannon, has been so helpful at answering all of my questions and providing me with all of the information that I needed to make an informed purchase. They are so fortunate to have her - and I'm thrilled that she's taken care of me so well. My salesperson, James, has also done a great job - I had some special last minute requests, and he made certain that my needs were met, and that it was not a problem for them to accommodate me. Truly wonderful staff.
I'm not ashamed to admit that I'm a demanding customer. I'm in the middle of this special order, and am anticipating delivery of my vehicle - a new 2017 BRZ! It's all very exciting, and I am grateful to have them as my local Subaru dealer.
Client Relations Manager
O'Brien Hyundai of Fort Myers