Great Experience! - letbt
The overall experience of buying a new vehicle was excellent. The staff was very knowledgeable and courteous. The sales agent, Kimberly, was very personable and never made us feel pressured, unlike competitor dealers. The negotiation was very straight forward and there was never a need for the agent to call in the manager as backup to force a bad deal. The bottom line was exceedingly better than the competition for exactly the vehicle we asked for, and not for the vehicle they wanted to push. The finance department was also very helpful in getting us a great deal.
Justin Moore was great! - Wyatt F
I went to the dealership to look at used cars, and Justin showed me all my options from used cars to leasing or buying new. Honestly it did not feel like he was pressuring me for a sale at all, and it was a really relaxed experience. Justin is a true BDM.
Excellent! - JCP
As I've come to expect, the service at Proctor Subaru was excellent. The work was promptly and correctly done, the service staff were polite, and the waiting area was pleasant. Plus, they wash the car!
Fast service - Johnfish48
I made an appointment and my car was produced at a given time and it was finished in time and they recommended what possibly could be done next.
Great Customer Service - Ann27516
We were debating between the Mazada 3 and Subaru Impreza. Ray Saez Jr at Dyer Mazda Subaru was very friendly and helpful, answering all our questions and responding quickly to our calls and emails.
Kind, knowledgeable, fair, professional, easy going, FAMILY! - Mahalo
This was my first dealing with Subaru. The marketing people are geniuses using those golden retriever dogs and puppies in their commercials. They just make you smile when you see them. We joked about buying a Subaru because of the dogs... We went to see what they had and immediately met some of the nicest salespeople around. They too made us smile! They work together as a team but in a very gentle way. NO HIGH PRESSURE. They listened and were patient with the test drives, questions, and affordability. Within 24 hours I was sold and am now driving a 2016 Crosstrek. It's perfect for our new puppy (not a golden but just as sweet...) The height of the vehicle will make it easy for me to transport my paddle board and kayak easily. It was a great experience from beginning to end. Great Job!
Helpful and reliable - Colleen France
This dealership has knowledgeable personnel that will treat you well and take the time to answer all of your questions. Joe has been great. This is the second car he has sold me over the years and he is wonderful each time!!
SUPER MARIO IS THE BEST - Joseluis5469
Mario is the best I walk in worried about everything and I came out free of worries and with a smile in mi face I love the car awesome experience and super fast highly recommend
Everyone who's buying a SUBARU should buy it with this guy
Long wait time - Robert
Got an oil change and the service took about an hour to finish. Not sure why it took so long, even though I did have the car washed also by them.
Excellent car buying experience - AuntJay
I would highly recommend this dealer to anyone considering a Subaru. Ask for Andy!!! He is very well educated on the inventory, skillful in relating to and building rapport with his customers, and the ideal sales rep to have a conversation with about your considering a car purchase. His no pressure approach makes it easy to feel like you are getting all the information you need to make a decision without being pushed towards any decision in any rush. Even if you're not sure about a Subaru, go visit him anyway! I never thought I'd own a Subaru, but now I love mine and am so appreciative of Andy's guidance and availability whenever I need help! A true professional.
AMAZING! STACY RILEY YOU ARE THE BEST! THANK YOU - Payton Tarver
We came to Lee Subaru one evening and found our car in the showroom! We just loved it! We left because we had a rough encounter. The very next day I emailed Stacy and asked her if she could deal with me personally. She set up a time and my mother in law and I came in. From the beginning she dealt with me professionally and I immediately felt better. we would not have made this purchase had it not been for Stacy. She and Kim worked tirelessly to help us with our purchase. if you are considering a Subaru, IMO, you won't find anyone more knowledgable than Stacy! I have a 2009 VW that I will probably trade in for a Subaru and my mother in law may purchase one as well! THANK YOU STACY! I also made a sweet friend out of the deal! <3 Greg Smith was also a doll! thank you as well! WE WILL BE BACK! and I will recommend Stacy to EVERYONE I know that needs a car!
Salesman review - Peter Haughton - Still Looking
I didn't end up buying a car here, but thought I’d review the salesman I dealt with since it was such a positive experience.
Never wrote a review about a car salesman, or dealer for that matter and have only written one review about a car, but my experience with this salesman was so pleasant I wanted to shine a spotlight on him and recommend him to anyone shopping for a Subaru in this area.
This salesman, Peter Haughton, demonstrated not even a shred of the pressure or the typical attitude sometimes associated with this line of work. He's a very likeable, very low-key, easy-going, young guy who is genuinely sincere about trying to make sure you are satisfied with your car search.
I was so comfortable with him, that I went back to test drive the car a second time because I wasn't sure whether I really liked it or not. I've never gone back for a second test drive to the same dealer before, which says a lot about how easy this young man was to get along with. He was not condescending or patronizing or impatient, just completely natural, pleasant and accommodating.
Unfortunately for him, I decided I didn’t like the car enough to consider it further, a decision that he respected. But if my decision had been based solely on the salesman, there'd be a Subaru sitting in my driveway right now.
I’d encourage anyone considering a Subaru in this area to ask for him and give him a shot.
it's amazing they put up with me - randy
I started my search for a new car over a year ago. I live only a half mile from a different subaru dealer. However, I wasn't really impressed with the way i was treated by my neighborhood dealer, they weren't bad just indifferent. So, i drove 21 miles in traffic i hate to check out Bert Smith. I met Tony Kritikos. Told him what I was trying to do. He didn't try to force me to his program. After a little bit of time I went back and put a deposit and ordered a car. I was under some time constraints due to timed withdrawals for some retirement accounts. They actually waited for a month after the car arrived from the factory (most dealers would have been on the phone pressuring me to come in early etc). I may have paid more, but that's because I made the deal, not them. For me price is not the most important item it's how the the staff treats me.
My third Subaru - Sylvie Grimes
I love Subaru's and just purchased my third. We went to Cannon Subaru in Lakeland and have to say I felt like we were visiting with friends instead of buying a car. Ron couldn't be more helpful and the finance folks and service folks act like family. These are some of the nicest people we've met since we moved to Central Florida and we really felt they were giving us a fair shake and going the extra mile. Our family has bought several vehicles elsewhere and never had such a good experience as this one. These folks care.
Amazing dealership, utmost professionalism - Cassiec526
The sales team at reeves is the most professional and friendly team you will encounter. In addition, their service team is the most customer service oriented department you can find. We bought a car from the last October and a few days ago we started having engine problems. When a dealer closer to our home would not cover the repairs, reeves was more then happy to fix the car under our warranty and give us a rental. We could not be happier with this dealership and we will definitely buy cars from them in the future.
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
I went to Delray Subaru because they were the closest to... - Kacie999
I went to Delray Subaru because they were the closest to me. I had a bad experience with some of the other Subaru dealerships in the area, and had almost given up on buying a Subaru, but figured I'd give it one more shot. Delray Subaru is a small dealership, with not a lot of inventory, but they were very friendly and willing to help. They located the car I wanted and gave me the best experience I've EVER HAD buying a car. Adrian was very knowledgeable, and helped explain to me the difference between the different Forester models, and when he didn't have what I was looking for, put forth every effort to get it for me. I can't speak highly enough of Adrian. Ty, the Finance manager, was also very helpful in explaining the whole process to me and making sure I understood what I was signing. Scott, the Sales Manager, was extremely friendly, and followed through when he promised to give me the best price. I knew what I wanted to pay, and he offered me a better price before I even told him what I wanted. There was no run around or push and shove, just a pleasant experience the whole way through.
Delray Subaru has gained a customer for life with me.
Great car buying experience. - Brian Gerber
We purchased our new Subaru Forester at Subaru of Gainesville. We went in to test drive the car and ended up purchasing it. Only dealt with our sales consultant, Tim Gittinger, there were no other managers who put pressure on you to buy. Tim was very professional, answered all our questions, went over every feature of the car. Best car buying experience of my life and I am in my 60's. Would definitely recommend Subaru of Gainesville and would buy from them again. Got a great deal too!
Customer service at its best!! - Shimshim
Thank you Jerry Fitzgerald for your patience and unbelievable customer service!! You are what makes buying a Subaru like the commercials !! I am honored to part of the Subaru family!!
Great Customer Service - Jayfollett022
Spoke to Bruce P. Looking for a truck and in a few days he found something more than I was looking for and for a better deal i was expecting. I flew down from New York and when I made me felt welcome and gotten all my truck ready for me to hit the road.
Personal & Professional - Gatorteach
From the moment you arrive at the DeVoe Service Center, you are treated as an individual with personal service. I have never felt like a number or just another customer. The professionalism of the staff is top notch! They are up front about costs, thorough with service, and do their best to estimate repair time. As an added bonus, their waiting room is inviting.
Happy Impreza Girl - camilap
I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I had my eye on for about a month. I'm from Charleston SC and he bent over backwards to negotiate with Terry exact numbers of exactly what I would be paying for the car before I showed up in Florida to drive it off the lot. Which turned out to be almost a month process at the end of the day. Compared to other Subaru salesman nearby where i live, he was the only one who kept checking in to make sure everything was going as planned to make it a deal that works for me. When we finally agreed and I traveled down to get it, he personally picked me up from the train station (which is a significant distance from the dealership) so I didn't have to pay for a cab. When I showed up, he had my car detailed and had all his homework done on explaining every single in and out detail of the car which made the final decision very easy for me especially since we had already agreed to my numbers on what I could afford so there wasn't any wasted time haggling, which in my experience makes the car purchasing process very unpleasant when it should be exciting! He was very honest and made me feel very comfortable and not pressured at all. Given the rest of the reviews on here and a couple other people I encountered, I'm a little concerned about the other post-processes such as title and registration going smoothly especially since I live so far away, but there's no doubt in my mind that Sean is just a phone call away to help me out even though the sale is already done. Definitely a genuine guy who cares about his customers. Thanks Sean and Subaru of orange park! For getting me into the perfect car for me :)
Excellent response to my needs. - John
Nate in Internet Sales and Nathan in Sales were pleasant to work with. They worked patiently with my wife and me until we were assured that we were buying the correct car at a fair price. This was a purchase made through my Sam's Club membership and seemed to work well.
Best car buying expeience ever - MS
I have always had the worst luck when comes to buying a new vehicle. I must say this has been by the best ever. John McLean was very helpful in the process of me getting my new Subaru. He was not at all Pushy and made sure I was getting the car to fit my family's needs. He even took the time to make sure I knew how everything worked on the Car. I would definitely recommend anyone who is in the market for a new car to visit him. My car buying Experience was absolutely wonderful . Thanks John Mclean we love our new Subaru.
Great dealer to make your car purchase - zymur
Great buying experience ,JP was my sales person very friendly and professional , no pressure to buy,
overall great experience-would recommend all my friends and family to purchase there car from Subaru of port Richey.
Service Manager and team went above and beyond. - buckaroo2
I called around to Subaru service centers and asked for a price to have a 105k mile service done and I found they had the best price. While having my car serviced the service advisor Howard called and asked whether the timing belt had been replaced as there was no record on file and this was my first visit to this store but the timing belt and pulley parts looked new. I had them replaced previously but had forgotten. I feel this was very honest of Howard to have done this and it saved me $300.
"Schumacher Delray is #1!" - Phil Young
I just leased a 2016 Jeep Cherokee at Schumacher Delray. Best car buying experience I've ever had. My Sales Representative Alan Gallagher went above and beyond, a true professional and extremely knowledgeable. The showroom staff was helpful and courteous. I would recommend this dealership to anyone!
New Outback 3.6R Could not be more pleased with Conley - gladesman
We were looking for a 2016n Subaru Outback 3.6r with EyeSight since they came out with the model. It would meet our needs and fir in our garage. Easy choice, but not so easy to get a test drive. You know if you have been looking for one. Why? Because they are in demand and have a short supply! We discovered that they are being sold before they arrive at the dealership. We tried many dealers throughout Florida to get one that we would like, eventually realizing you have to either order it and wait 12 weeks or put a down on one that is already to be delivered but likely in transit.
We found ours online and contacted Conley Subaru of Bradenton. Internet Sales specialist Susan G. handled our inquiry and helped us with information and into the process of a purchase. Then, salesman Christian M. took over and worked out the initial set of facts and numbers. They were acceptable to us and did not change throughout the deal and closing. The car arrived in the afternoon of the Feb 29 and we completed the deal before 7:30. It went extra fast because all the prep work by Christian and the staff of Conley had it ready to go. We arrived at 5 PM and were done with everything, including the orientation of technology, manuals, and driving instructions for the Outback in just a little over two hours. That included the trade in of our vehicle, too!
Friendliness, teamwork, and honesty made this a pleasure and a win for us and Conley.
I heartily recommend anyone to check them out to see what they might do for you.
We feel they were worth the 240 mile drive!
C. and L.