Great Buying Experience that was worth the 2.5 hour drive - Randy
I am from Central Florida and began my search for a Subaru WRX a couple weeks back. I eventually came up with a specific number in mind with the vehicle/options I had chosen. I unfortunately could not negotiate (I'm not the best negotiator) with my local dealers to come to my (what I believe) fair market price.
So I expanded my search to entire state of Florida and noticed that Subaru of Jacksonville has multiple Dealer of the Year awards from DealerRater. So I figured I would send an inquiry. My initial contact was Erin who transferred me to Sabino.
After discussing what I was looking for in terms of vehicle and options, Sabino was able to beat the price I had in mind. Great up-front pricing with no bull**** to have to jump though. I placed an order a couple days later without having to negotiate the first price given.
Lead time was estimated to be 6-8 weeks. Ended up arriving in 3 weeks. Awesome.
I arrived this morning to pick up the car after a 2.5 hour drive from Orlando. First thing I noticed was that the facility was beautiful and well kept. The paperwork process afterwards was quick and Sabino was accommodating to all my particulars with the vehicle itself. He gave me a detailed run down of the car and ensured that I had my basis covered for operating it.
If I was closer to Jacksonville, I would bring my car to this dealership to get service work done based on how pleasant the sales process was and how well kept the facility is.
Highly Recommended Subaru Dealership!
Used forester - Giana
James was great in showing the car and would recommend him to anybody else. It was a very pleasant and smooth transaction and would buy another car from this dealership.
GREAT CUSTOMER SERVICE AS ALWAYS - kellykornegay
LOVE Proctor Subaru! Bought our 2nd Outback in less than an hour. There was a recall on the steering column shortly after and Proctor Subaru called me (I was in Georgia) to tell me NOT to drive it. They didn't have any accidents from the recall but were taking precautions. They rented me a car, towed my car back to Tallahassee and fixed it. A couple of weeks later, i received a gift card in the mail (for any inconvenience). WHAT?? WHO DOES THAT?? Subaru- that's who!
Everytime we have needed to take it in for it's service, the service department is always flexible and finds the appointments that fit OUR schedule.
TOTALLY recommend Proctor Subaru! ALL of their employees are GREAT!
Stress free experience - frankfedorczyk
My wife and I are very happy with our Santa Fe Sport purchase. It is a fun vehicle to drive and meets our needs. This is first new vehicle in quite a number of years and one of the reasons we went with Hyundai was their attractive warranty which shows confidence in their product. Dave was great to work with. Thank you !!
Great! - parakeet
Salesman..Finance guy and sevice guy were all very professional!.. I have already recommended ppl to visit this dealership. Highly impressed with my new Subaru.
Pleasent Surprises Even for Experienced Buyers - Outback18
What caught us by surprise was that in our many car buying experiences over the years, that we never had in our sights or got involved with any consideration in getting any SUV type. More importantly, we never ever totally concluded a deal during a very first showroom visit. It is also not in our former northeastern roots or custom to write reviews.
That all changed about two weeks ago when a random visit to Dyer Subaru in Vero Beach turned into a great afternoon for us, beginning with Sherri Lane, one of the showroom's excellent and knowledgeable associates. To summarize, the "crossover" that we locked eyes on and chose was certainly key to our decisions, but just as importantly, we were beyond pleased with every aspect and detail that Sherri took us through, including all the car data, the virtually free maintenance programs, and the insurance/plates exchanges and coverages among others. Sherri has an exceptionally patient and accomodating style that is often missing or lacking in these environments. The rest of the Dyer staff that we met and dealt with were also high calibre. Feeling relieved and confident in large dollar decision making processes are few and far between, but our new relationship with Sherri Lane has restored that feeling in us.
Thank you, Sherri and Dyer.
Big Thanks - Seagull
I have much appreciated the service of Hannah Sims and the whole store. Everyone has been kind and helpful. I didn't feel pressured at all, in fact, I'd say I was encouraged at every step of the way. I never doubted what I was doing.
subaru of pembroke pines - nicklas28
awesome costumer service by mario padron , really satisfied with my purchase , he made the process really easy and gave me a great deal on the car i wanted.
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
A True Sales Professional - steve Clark
Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is a master at bonding and rapport and instantly able to connect and establish genuine trust. Her directness and candor is refreshing. Lee is extremely fortunate to have this consummate sales pro on their team.
Sales Psychologist and Sales Transformation Virtuoso
The way car buying should be. - Fcampisi
I am 20 yrs old and was looking to purchase my first car. I went to several dealerships and was either ignored or left feeling overwhelmed. My family had never owned a Subaru, but I wanted to check it out. From the get go Brian, our salesman, was wonderful and I knew I was in good hands immediately. We went on a test drive in a Crosstrek, and without a doubt that was the car I wanted. -After a great education about the car we got down to the deal. At first I didn't think it would happen, but Brian never stopped trying. In the end I got the car I wanted at a price I can afford, all because of Brian. It was such a positive experience for my first purchase of a car. I would highly recommend all my friends and anyone looking for a new vehicle to go see him. Thank you to Brian and the guys at Anderson Subaru.
Excellent at all time - moltar2016
Great place to buy a Subaru. Excellent people to talk to and I will recommend to buy there your next car. Thank you "Subaru" for being there for us.
A. J.. Adorno- sales person - Like Nashville
Mr. Adorno was professional, patient and knew about cars, options, upgrades and prices. He guided me through the process and I highly recommend him. I am enjoying my Forester.
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
New Car purchase - Happy Happy purchase.
I was very happy with the sales department. Ron LeStourgeon was very friendly and the only salesman who took so much time in showing all the features on our new Forrester. All the salesmen were very nice and I felt quite comfortable. In all my years of buying cars, I never had a rep explain everything with such great patiience and a smile. I will definitely recommend this dealership as top notch. Give a pat on the back and a well done to this great salesperson. They have my business!!!!!!!!!!!!
Great Experience - Michael Ritz
Schumacher was the 3rd Subaru dealership we visited and the sales person who really connected with us was Peter Altman. Peter listened to us and determined exactly what we wanted and helped us get what we wanted.
Joe and the staff at Reeves are terrific! - Lscotttampa
I was looking for a low mileage subaru outback and Joe Struzzeri called me the moment they had a trade in. It was exactly what I was looking for and the buying experience was easy and the certified warranty was exceptional. I would highly recommend Joe and this dealership!
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
New car buying - Tom
Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future.
On the very high end of typical - Subaruuuu
I'll start by saying that I hate car salespeople and dealerships in general. I've had nothing but bad experiences and loathe dealing with them.
I visited this dealership after many others. I went specifically because of the reviews I'd read here and other places. I rely very heavily on reviews - this dealership has some of the highest around.
This is a typical dealership as in they still haggle. Some dealerships have switched to the fixed-price model, meaning the price of the vehicle is set and there is absolutely no negotiation. I went to a few of those dealerships and found them to be unmotivated to sell. I went to Mastro because they don't use this model, and they advertised good prices.
I went to Mastro with the intention of leaving with a new car. Upon arriving I was greeted by Lino, a friendly salesman who began by asking me what I was looking for and showing me some options. If I asked a question about something and he did not know, he was quick to go and find an answer for me. I appreciate this, as most salesmen I've dealt with will either lie or not care enough to find out.
We test drove a model and went inside to talk about what kind of agreement we could come to. Lino did his best to meet my expectations, however car salesmen are car salesmen and a little of the sales tactics still came through. He was, however, probably the most professional and honest salesman I've ever dealt with, and for this reason I will return and refer business to them. A word about this - sales tactics are just that. If they don't use them they won't sell anything. I understand this and have a very good working knowledge of car sales. For this reason I don't fall for the games, and often call my salesperson out on it. Lino was receptive to this and worked with me to come to a number that worked for me. We agreed to finalize the sale and moved forward. I have excellent credit, good income, and already had approval from my bank. I asked Lino what they could do for me as far as financing and told him I wanted to hear his terms before I would tell him what my bank was offering. He went to the finance office and came back with a number twice as high as what I had. Again, common tactic. They start high and hope that the customer will bite, and alot do. Not me. I told him I wasn't going to play their game and would come back with a check the next day, as his number was absurd. He went back and within seconds, magically came back with a number 1% below what my bank offered. Funny how that works. I agreed to the terms and we began finalizing the paperwork.
The next and last step is the finance office, where you meet with the finance manager and complete all the paperwork for funding, tag transfer, and title. If you've never had a root canal, opt for one instead. It's that fun. If you think car salesman pressure and games are bad, you're in for a real treat in the finance office. They're all the same. It goes like this: you go in to "finalize the sale" with the number that you and the car salesmen agreed to. The finance person then tries to pressure you into purchasing extras like upholstery warranties, tire protection, extended mechanical warranty, paint protection, etc. They show you how adding all of these things on only makes your payment go up a few dollars a month. It doesn't seem like alot, but you could potentially add thousands of dollars onto your loan by the end. Mastro was no different - the finance manger showed me a "menu" of extras. There were 4 package options, and when he was done explaining them, he told me to choose one. I said "none" and he acted surprised. Nice try. I told him I didn't want any extras at all and that I wanted to simply close the deal at the price I agreed to with no more tricks or games. He agreed and proceeded with the paperwork. He tried again twice as we went through the paperwork but I declined. His manager even came in and tried to offer me "a great deal" on more add-ons. Again I declined.
We finally finished the paperwork and I left the showroom to pick up my new car. Lino walked me through the features of the car and made sure I was comfortable with everything before I left.
Overall, I had a great experience. Much better than any dealership I've ever been to.
A few important points worth noting:
>Everyone here is super friendly and professional.
>All car salesmen play games and use tactics, some more than others - if they didn't they wouldn't sell cars. Some are downright dishonest, and some aren't.
>All finance managers try to upsell add-ons - it's industry standard. You're not obligated to buy them, but they will try their hardest.
>Finance offers will always be high to start out. They will offer you "a great rate" with an extra percent or more tacked on in the hopes that you will bite. If you have bad credit, you may have no options. If you have good credit, fight back.
>Most importantly, YOU ALWAYS HAVE THE OPTION TO WALK AWAY. The car dealership does not own you. Do not sign anything or agree to anything unless you are completely happy with your deal.
>RESEARCH, RESEARCH, RESEARCH. Do not go to a car dealership until you are thoroughly educated about how they work, their tactics, and your options. There is a ton of insider information on the internet about this. Just google "car sales tricks and tactics." It will blow your mind, and it will protect you.
>Get pre-approved at your bank or credit union. They will offer you the rate that you credit qualify for. The dealership will offer you a rate that makes them the most money. Having a pre-qualification in your hand will quickly kill their attempt to add more points onto your loan. In my case, the dealership beat my banks rate. If you have bad credit, you are going to get screwed the hardest because you have the least options. You can still try to haggle the rate, and you can always say no.
>Your car salesman and/or finance manager are not your friends, no matter how much charm they lay on. They are there for 1 reason - to sell you a car and make a commission. This trickles down from the very top - no sales = no job.
At ANY dealership, you will have a markedly better experience if you educate yourself before you go. Know what you want, and what you are willing to pay. There's other dealerships, don't be afraid to leave if you're not happy or comfortable with your salesman.
Overall, I'm happy with my experience at Mastro. I've referred people there, and I will return when I'm ready to purchase another car. It was a bit of a drive for me, but it was worth it. They have good prices and good service, and let's be honest, you can't beat a Subaru. The dealership manager personally thanks everyone who buys a car and asks if you are happy with your experience. A few days after the sale he called to make sure I was happy. Lino called twice within 2 weeks after the sale to make sure I was happy and to ask if I had any questions or concerns. This is a nice touch and shows that they actually care about the customers.
I rated 4/5 stars because I would have been taken advantage of if I had not been a thoroughly educated customer. One shouldn't have to work so hard to avoid being taken advantage of.
I bought a used 2006 Mercury low miles - Ron
The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On the way home the seat belt chimes started and there was a light for the air bag not showing . Talked to Gene about it and we finally agreed that i would take the car to my local Ford dealer. I was told they would do a circuit trace then a couple days later Ford fixed the problems for over $800. there was some grumbling about the price but the dealer finally sent me a check for half the amount I paid. They finally made good on our agreement. gene played a part in this that helped me a lot.
Will not honor warranty from other Subaru dealerships. - BWalker1986
I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2014 Forester with 22,000 miles from Schumacher Subaru of West Palm Beach. Since it was certified it had warranty still available being that it was under 36k miles. When I took it in to have the air conditioning serviced Bc it began to blow hot, I was informed in a very passive aggressive manner that a dent in the metal cage caused the Ac to be broken and therefore not covered. The dent was, however the same on two sides of the cage , but apparently the mechanic (Cliff White) didn't see that one. When I asked why the mirroring dent was not also responsible for the damage , the mechanic just repeated in an annoyed manner - "no it's this one , this is not covered under warranty." The service associate (Marty McKnew) then stated that with the 28 years experience the mechanic had, he clearly knew that this dent was the cause of an entire Ac unit blowing hot. I asked why it was that I couldn't see how a dent , that was too small to actually cause damage and being that the cage had performed it's job to block a piercing blow to the Ac unit wasn't covered under warranty. The answer I received was "it's going to cost you about $870 to fix." So therefore the long story should tell you that they have no interest in honoring agreements by Subaru and they are indeed in it just to harass , insult, passive aggressively "inform" on obviously false evidence, and crookedly shake hardworking people of dollars. Even when I asked if I could get a few other opinions and bring it back I got a "well we would be happy to stand behind our observation" basically ensuring the vehicle will never fall under warranty. The very concept of a small dent that showed no indicating of any piercing object could cause a massive repair is absurd.
If you know anything about an AC condenser, it is not connected in anyway to the cage protecting the freon lines in a manner that would result in such damage. It's actually off to the side of the cage and so if there was any sort of piercing, it would have to be with purpose and directed onto the condenser. The condenser itself is made of aluminum and would require something of an intense/sharp penetrating move by a .22 or ice pick to pierce.
The basic idea here is spend $30,000 dollars with this company because you like the product, and Subaru of Gainesville will do nothing to assist you in keeping it going.
2017 Subaru Outback Purchase - JohnMarti
Worked with Al--our salesperson after contact with internet sales. He was very professional and did not pressure us in any way. We went to Conley Subaru just to look but received such a good deal we decided to buy right away. We love our new Outback and the way in which we were treated! It is worth while to give Conley a shot at your business. John and Martha I
Great Customer Service! - KESC52
Ask for Susan in Customer Service, she is fantastic! I have been here several times but have never been taken care of so well! She introduced herself immediately, assisted me with a few concerns as well as routine maintenance. Turned out I needed a new tire a used my tire warranty for the first time, she handled all of it. She made me feel like the only customer there!
Great people great service - jerry
We first met Ocala Subaru while looking at new Subaru's and Lee Smith was the first face we met when arriving at the dealership. We have had nothing but great things to say since that first meeting, it turns out that all the people that work there have the same attitude of enjoying there career.
We decided to move into a per-owned Subaru and could not find one at Ocala Subaru so we had to buy from another Subaru dealer out of town. Now you would think that would cause issue if you need service well not with Subaru of Ocala. We just got a one year old Forester in Orlando and have plans to visit the Mountains of North Carolina in July. Even knowing the Forester was in 100% shape for such a trip and that Sport Subaru has serviced it before we got it we still wanted it checked out for the long trip. Brian Purdy set us up for service within 48 hours, treated us like we got the Forester from them, I was able to get my wife a Subaru coffee mug and key chain "free," and I paid for a Subaru mug and hat for myself. To me that is some great service, I now fill at ease about our purchase of the Subaru knowing that we have a dealership that will take care of us for the life of my wife's Forester.
Now if she decides to trade in one day for a new one, Ocala Subaru will get out business. Not only did they do a great job for us when we started looking at cars, they took us in as family after we get a one year old Forester from another dealer. That to me speaks volumes to my family.
Also a shout out to the guy in Parts, sorry for not getting his name but he was very pleasant to deal with and went above expectations.
Traded Up For A Great Deal!! - Mike & Ashley
I went to this Subaru dealership because I wanted to get rid of my 2016 Wrx CVT that I have owned for 4 months. Sean Kelley was a very dapper young man with a passion for Subaru like no other. He worked so hard to get me the car that I've been dreaming about, and the finance manager pulled of the most amazing APR I've seen in little to no time. I have less than perfect credit as well. Between Sean, Brent, and the floor manager Robbie, these gentlemen got me into my 2017 Wrx Sti. Will continue my buisness with these guys!
Couldn't rate Sean Kelley but he gets ***** 5 stars as well. I think he was more excited about me buying the Sti than I was.
There was no problem with the Wrx Cvt, but I prefer standard transmission.
Setting the Standard for Customer Service - lawsonb
What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and personalized experience.
The Internet Sales Manager, Shannon, has been so helpful at answering all of my questions and providing me with all of the information that I needed to make an informed purchase. They are so fortunate to have her - and I'm thrilled that she's taken care of me so well. My salesperson, James, has also done a great job - I had some special last minute requests, and he made certain that my needs were met, and that it was not a problem for them to accommodate me. Truly wonderful staff.
I'm not ashamed to admit that I'm a demanding customer. I'm in the middle of this special order, and am anticipating delivery of my vehicle - a new 2017 BRZ! It's all very exciting, and I am grateful to have them as my local Subaru dealer.
sales - stellaickes22
My sales person JP was amazing!!! I have never dealt with a better salesmen. He was honest and wasn't pushy. Making the deal with him was easy, he went over and above for me. I would definetly reccomend him to everyone.
Amazing service - datboi15239
The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru.
O'Brien Hyundai of Fort Myers
Client Relations Manager