Fast, Friendly, Went Above & Beyond - ryan blair
I can't say enough amazing things about my car buying experience. First of all, it was the quickest I've EVER gotten in and out of a dealership, which is by far what I care the most about. Anita answered the questions I had and we got the paperwork signed in mere MINUTES. Daniel was incredible and took the time to address any questions I may have had about the car. David thoroughly covered every facet of my new Subaru and even filled my car up with gas. Everything was first class. I don't know what my next car is going to be yet, but it WILL be a Subaru and it WILL come from Subaru of Jacksonville.
No pressure sales staff! The car sells itself! - Beader2
I visited last February and met Alex. I wanted a brand new 2917 Subaru Outback. He didn't try to sell me one that day. He called me when the 2017s came in. Took less than three hours to buy and finance. Recommend giving Alex a call. He listened to me!
Overall, an excellent experience. - SGB & KDK
This was our first new car buying experience in a quite a few years, and, based on past experiences, I was frankly dreading it. I did my homework researching cars and prices online so I knew exactly what we wanted (a new 2.5 Outback Limited with Eyesight) and what dealers were getting for that car elsewhere. Armed with that information, we ventured to Proctor's to do battle....
As it turned out, the experience at Proctor's was low pressure, headache-free and surprisingly pleasant. We found the exact car we wanted in the color we wanted, and only test drove that one car. Cody was very knowledgeable about the car and easily answered virtually all of our questions on the front end of the car buying process, and Ron, the finance person and transaction closer, was similarly impressive in his area of expertise. Both were courteous, helpful and genuinely friendly. The staff worked directly with our credit union's buyers agent to quickly reach agreement on what we felt was a good price, and for us the whole transaction from beginning to end was seamless and smooth--and without the application of pressure or the slightest playing of negotiating games. In sum, we are very happy with the price we paid, the overall buying experience at Proctor's and, of course, our new Subaru.
Experience at O'brien - charlesmay2009
Great experience and staff working together as one to make sure I got the car I wanted. Cameron was knowledgeable and worked well with me to close the deal on my new Hyundai Elantra Thanks again O'brien team for the help.
Great Deal, Friendly, Helpful, Professional Service! - tpiehl
We worked with Sherri three years ago and because she was on vacation and we had the new car bug we bought from a dealer further south. When we wanted to upgrade this year, there was no question, we wanted to deal with Sherri. Within a few hours we had a deal that we felt was very fair. Sherri was so helpful even when we left some things in our old car, she went out of her way to help. We will be going back to Sherri when we need another car, she is AWESOME!!!
Wonderful service and energy! - Katie13
My saleswoman Hannah Sims was a great help in my search for a car and definitely helped point me in the right direction! I will recommend her to my friends when they are looking to buy in the future.
Experince new car purchase - SubaruLaz
From the sales professional, Walt (whom I highly recommend) to the financing, the experience was seamless. This is y second purchase with Schumacher Subaru. I highly recommend this dealership. By the way, the service on my other Subaru was awesome.
Excelente atencion - Carlos23
Excelente atencion, excelente servicio.
Mario Padron fue atento y eficiente. Sin lugar a duda una de las mejores experiencias que he tenido al comprar un vehiculo. 100% recomendado este dealer y este vendedor.
Great Sales Experience - Stephanie R
Jeff Holthaus helped my daughter buy a used 2014 VW Jetta a couple weeks ago and she said it was the best experience she's ever had buying a vehicle. I live in Portland Oregon and she's active duty Navy stationed near the dealership. Jeff was happy to jump on speaker phone with me during the sales process to talk through a short list of vehicles that she was considering. We talked through warranty, trim options and other features.
I wanted to allow her to make this decision "on her own" but wanted to be there for her questions.
My daughter has called me, sent texts and pictures nearly daily telling how much she loves her car and so happy she was able to work with the good ppl at Lee Volkswagen.
Thank you for taking care of my daughter as if she was your own!!
Great dealership - Bryan
Very great dealership didn't get the usual runaround from person to person like other dealerships. Steve and Paul were great to deal with bought the car I wanted and got a great deal
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
Salesman review - Peter Haughton - Still Looking
I didn't end up buying a car here, but thought I’d review the salesman I dealt with since it was such a positive experience.
Never wrote a review about a car salesman, or dealer for that matter and have only written one review about a car, but my experience with this salesman was so pleasant I wanted to shine a spotlight on him and recommend him to anyone shopping for a Subaru in this area.
This salesman, Peter Haughton, demonstrated not even a shred of the pressure or the typical attitude sometimes associated with this line of work. He's a very likeable, very low-key, easy-going, young guy who is genuinely sincere about trying to make sure you are satisfied with your car search.
I was so comfortable with him, that I went back to test drive the car a second time because I wasn't sure whether I really liked it or not. I've never gone back for a second test drive to the same dealer before, which says a lot about how easy this young man was to get along with. He was not condescending or patronizing or impatient, just completely natural, pleasant and accommodating.
Unfortunately for him, I decided I didn’t like the car enough to consider it further, a decision that he respected. But if my decision had been based solely on the salesman, there'd be a Subaru sitting in my driveway right now.
I’d encourage anyone considering a Subaru in this area to ask for him and give him a shot.
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
My perfect Crosstrek! - Jason S
This was the most stress-free car buy experience I have ever had. Ron LeStourgeon made getting the Crosstrek I wanted so easy for me. Cannon Subaru is worth driving from Orlando! The whole staff was polite and welcoming.
Great dealership and staff! - Brandon0777
I started off the day by going to the Dodge dealership next-door. My experience there was less than ideal unfortunately. I ended the day by going to Subaru and fortunately, my experience there was wonderful! The staff was friendly and extremely knowledgeable. Very involved even after the sale concluded. Scott Gregory was great and he definitely helped me to make an educated decision when it came to the leasing of my new Legacy. Hope to come back here once the remodel is complete and to lease my new Subaru once my current one is up. Keep up the good work guys!
Amazing dealership, utmost professionalism - Cassiec526
The sales team at reeves is the most professional and friendly team you will encounter. In addition, their service team is the most customer service oriented department you can find. We bought a car from the last October and a few days ago we started having engine problems. When a dealer closer to our home would not cover the repairs, reeves was more then happy to fix the car under our warranty and give us a rental. We could not be happier with this dealership and we will definitely buy cars from them in the future.
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
So friendly! - Michael Morris
Purchasing a new car from Mastro Subaru was a great experience! Everyone we met was so very friendly and humbly thankful for "the opportunity to earn our business". They took the time to understand what we were looking for and helped us find the perfect car for us. Felt like we were dealing with family!
Equinox - gto0927
Gene and Pete were very helpful throughout the buying process. we did not feel any pressure on buying the vehicle, we just had to make the decision to purchase it.
Will not honor warranty from other Subaru dealerships. - BWalker1986
I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2014 Forester with 22,000 miles from Schumacher Subaru of West Palm Beach. Since it was certified it had warranty still available being that it was under 36k miles. When I took it in to have the air conditioning serviced Bc it began to blow hot, I was informed in a very passive aggressive manner that a dent in the metal cage caused the Ac to be broken and therefore not covered. The dent was, however the same on two sides of the cage , but apparently the mechanic (Cliff White) didn't see that one. When I asked why the mirroring dent was not also responsible for the damage , the mechanic just repeated in an annoyed manner - "no it's this one , this is not covered under warranty." The service associate (Marty McKnew) then stated that with the 28 years experience the mechanic had, he clearly knew that this dent was the cause of an entire Ac unit blowing hot. I asked why it was that I couldn't see how a dent , that was too small to actually cause damage and being that the cage had performed it's job to block a piercing blow to the Ac unit wasn't covered under warranty. The answer I received was "it's going to cost you about $870 to fix." So therefore the long story should tell you that they have no interest in honoring agreements by Subaru and they are indeed in it just to harass , insult, passive aggressively "inform" on obviously false evidence, and crookedly shake hardworking people of dollars. Even when I asked if I could get a few other opinions and bring it back I got a "well we would be happy to stand behind our observation" basically ensuring the vehicle will never fall under warranty. The very concept of a small dent that showed no indicating of any piercing object could cause a massive repair is absurd.
If you know anything about an AC condenser, it is not connected in anyway to the cage protecting the freon lines in a manner that would result in such damage. It's actually off to the side of the cage and so if there was any sort of piercing, it would have to be with purpose and directed onto the condenser. The condenser itself is made of aluminum and would require something of an intense/sharp penetrating move by a .22 or ice pick to pierce.
The basic idea here is spend $30,000 dollars with this company because you like the product, and Subaru of Gainesville will do nothing to assist you in keeping it going.
New car buying - Tom
Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future.
Excellent customer service and troubleshooting! - Diane hiker
Larry insisted that they troubleshoot the problems with our Forester and things are working wonderfully. They found the slow leak in the AC and solved a problem with the computer panel lights. I'm always pleased with the service and hospitality at DeVoe Buick GMC and Subaru of Naples.
Great people great service - jerry
We first met Ocala Subaru while looking at new Subaru's and Lee Smith was the first face we met when arriving at the dealership. We have had nothing but great things to say since that first meeting, it turns out that all the people that work there have the same attitude of enjoying there career.
We decided to move into a per-owned Subaru and could not find one at Ocala Subaru so we had to buy from another Subaru dealer out of town. Now you would think that would cause issue if you need service well not with Subaru of Ocala. We just got a one year old Forester in Orlando and have plans to visit the Mountains of North Carolina in July. Even knowing the Forester was in 100% shape for such a trip and that Sport Subaru has serviced it before we got it we still wanted it checked out for the long trip. Brian Purdy set us up for service within 48 hours, treated us like we got the Forester from them, I was able to get my wife a Subaru coffee mug and key chain "free," and I paid for a Subaru mug and hat for myself. To me that is some great service, I now fill at ease about our purchase of the Subaru knowing that we have a dealership that will take care of us for the life of my wife's Forester.
Now if she decides to trade in one day for a new one, Ocala Subaru will get out business. Not only did they do a great job for us when we started looking at cars, they took us in as family after we get a one year old Forester from another dealer. That to me speaks volumes to my family.
Also a shout out to the guy in Parts, sorry for not getting his name but he was very pleasant to deal with and went above expectations.
Amazing Service! - dsjr107
Service was outstanding! They definitely help you get what you want and need to the best of their abilities. I personally dealt with Sean Kelley and he was great.
sales - stellaickes22
My sales person JP was amazing!!! I have never dealt with a better salesmen. He was honest and wasn't pushy. Making the deal with him was easy, he went over and above for me. I would definetly reccomend him to everyone.
Easy and....fun?!!!!! - arkirk27
Craig Sabarese sold me a great car with little ease and time! I got a car within my price range and was in and out in no time!! He made the experience easy, exciting and fun!! Thank you for a great car!!!
Service Manager and team went above and beyond. - buckaroo2
I called around to Subaru service centers and asked for a price to have a 105k mile service done and I found they had the best price. While having my car serviced the service advisor Howard called and asked whether the timing belt had been replaced as there was no record on file and this was my first visit to this store but the timing belt and pulley parts looked new. I had them replaced previously but had forgotten. I feel this was very honest of Howard to have done this and it saved me $300.
World Class A+++ - Richard
WORLD CLASS SALE STAFF!
Leah and Skylar were outstanding!
It's refreshing to enjoy buying a used car.My daughter is delighted with her
New car. I will be a repeat customer