A GREAT BEGINNING - Giorgio
We live in Savannah, Georgia but selected Subaru of Jacksonville for our new car purchase based on the very professional and winning quotation by Stephen Croteau. When we arrived to pickup our new Outback, we met Mark Minter, who had kept us informed on the status of our factory order. He led us through the paper work and payment for the car. Then came his very thorough and helpful briefing/
demonstration on the features of the new vehicle in the new car itself. Then he followed up a few days
later with contact to make sure that we had no questions and everything was going well - it was.
So, the whole buying process from start to finish was made enjoyable and positive by the professionals
at Subaru of Jacksonville. Use them!
Sensational - Radames
100% + and 10 stars. Alejandra is the best car selle ever keep doing a good jobs and God bless each one of you in that dealerships. Sport Subaru outstanding 1000000%.👍👍👍👍👍👍👍👍
Satisfiied Customer - pcarp
I took my car in yesterday go routine maintenance and once again had a good experience. The staff explained what needed to be done and got me in and out as soon as possible.
Buying new car. - jeaniefitch
I hate going to buy a car!! But this time I have to say I didn't feel pressure from salesman. He tried to make it more comfortable than in the past.
Forester leasing - 2Foresterguy
Sherri was very knowledgeable and patient with explaining all the features of the Subaru to my wife and me. Very nice person too. Process did not entail any pressure.
2017 Forester - Paulie Sunshine
We appreciated dealing with an awesome salesman at this dealership, Brad Schmitz. He spent hours with us and was very knowledgeable about the Subaru Forester we were considering buying. We did not feel pressured to buy as at many other dealerships, we were very satisfied with his professional demeanor and his enthusiasm for Subaru products. We test drove two vehicles and ended up with the perfect vehicle to replace our old SUV. Besides the above average dealership qualities, we are very happy with how well Subarus are made and how safe they are. I would recommend working with Brad to anyone else considering buying a new Subaru in the Central Florida area.
We knew what we wanted. - Robert Spuck
We walked into the dealership with an appointment. Russel met us at the door. Asked us what we wanted then made every effort to get it for us. We had the idea of one color but after looking over our selection we decided on another. Russel was very helpful in our selection. Russel took us for the standard ride, but stopped in the middle to not just show us every feature but make sure we understood the product as a whole.
subaru of pembroke pines - nicklas28
awesome costumer service by mario padron , really satisfied with my purchase , he made the process really easy and gave me a great deal on the car i wanted.
Love my Outback! - outback,123
I am thrilled to be driving the 2017 Subaru Outback! I chose it because it's outstanding on the safety scale. It's hard to beat for safety and is much more reasonably priced than some of the other vehicles with this safety ranking. For me, choosing the Outback was strictly a practical decision. I never expected to love it, but I do! Not only is it safe and practical, it looks great, rides great, and feels great inside. It's sporty and luxurious at the same time! I'm so glad to have it. And, to top it all off, I had the very best salesman, Jorge, walk me through the process. He was quick to return my calls, always friendly, never pushy, and very knowledgeable about the vehicle. I think I asked a million questions and he answered them all - with a smile (thanks again Jorge for all your help!) Thanks, too, to Giovanni for all his help. His honesty, integrity, and upbeat attitude will keep people coming back, including me! Getting this new vehicle was a pleasure all the way around. I highly recommend the Outback, and the Subaru South Orlando Dealership, to everyone.
EXCELLANT - Flyboy
Wife said service, appearance, attentiveness and courteousness were excellent. That pretty much sums it up in a nut shell. So we will be back for the next required service.
Ask for Cory Johnson. The BEST!! - DD
We went there to test drive and start the process of buying a 2017 Outback. Cory was outstanding. Very easy to work with, no pushy sales pitch, didn't try to sell us a certain type or trim. He allowed the amazing Subaru to sell itself and he was extremely accommodating when it came time to deal with the numbers. He and Kim Eberhart(sales manager) worked diligently to work out the cost. When the dust settled...they actually ended up beating the price I was wanting to pay!! Unfortunately, the exact car that we wanted was not available and they would've had to order it. That's the down side of living in a small town and having a small dealership I suppose. We were in a hurry and not able to wait the 6-8 weeks for the car. So we actually ended up driving quite a distance (6 hrs.) to purchase the car at another dealer. All of that said, I am looking forward to working and dealing with them in the future for what I expect will be another Subaru joining our family soon. They will get our business next time!! They are great and I suggest you check them out first!!
Thanks Cory and Kim. R/ DD
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
In and Out - Pumaking
Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.
Best of the Best! - LostBeforeIFoundThem
I've heard many car buying experiences from family and friends over the years, but none of those stories compare to mine. The team that Uriel Gomez and Rick Powell made to get me in my new car was simply amazing. I walked in with a specific car in mind and they made sure I got what I wanted, and then some! Please consider O'Brien when looking for a new/used car. You won't be disappointed!
Best Dealership - garsaling
This is the best buying/ownership experience I have ever had with a dealership. Our salesperson Adam, the GM Larry, the service rep Brian, and the body shop mgr Jason were all excellent. I can not say enough about this dealership.
Top Reviewed Specialists At This Dealership
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
New Car purchase - Happy Happy purchase.
I was very happy with the sales department. Ron LeStourgeon was very friendly and the only salesman who took so much time in showing all the features on our new Forrester. All the salesmen were very nice and I felt quite comfortable. In all my years of buying cars, I never had a rep explain everything with such great patiience and a smile. I will definitely recommend this dealership as top notch. Give a pat on the back and a well done to this great salesperson. They have my business!!!!!!!!!!!!
2017 Outback Touring - Touring Cindy
My husband and I would like to thank Joe Struzzeri . We had great experience from start to finish.
What a pleasure to go into a dealership and not feel like you have been put through the wringer.
We would recommend Joe as your salesman. We love our new Subaru
I believe our finance person was Michael a Shout out to him also!
Scott Gregory - the consummate professional! - PastorRussell
This is an odd review of a salesperson - because I did NOT buy a car from him - but I can't say enough good things about Scott Gregory. Long story short - I was shopping for a 2017 Subaru Forester - I submitted an online request for a price and I received a number of responses - I ended up going to the dealership closest to my house - and I had a fantastic experience there, by the way. But Scott Gregory was one of the other salespeople who responded. He was attentive, honest and worked hard to earn my business. I told him about the treatment and price I received from the other dealership and he told me that I got a fair deal and was being treated well. He didn't pressure me at all and didn't make me feel awkward for comparing dealers. I really appreciated that. I didn't go with Schumacher in the end but I will certainly consider going there for service - and I will do so because of the treatment I received from Scott Gregory - The car business needs more people like Scott Gregory!
First Service - Mike & Sue
Brought our car back to the dealership for its first service. We purchased a 2008 Mercedes CLK350 in April of 2016. We were told that as part of the sale we would receive free oil changes. We split out time between R.I. And Florida so I was not sure how that service promise would be received. The service people were great. There was never any question as to the service and I requested that they use Mobil 1 and again there was no questions asked.
When we went to pick up the car I asked if they were able to reset the maintenance minder and the service advisor looked up the procedure and took it to the tech and they reset it. On a Mercedes it is not the easiest of tasks, but they did it with no problems.
Before we actually picked up the car we went into the sales to say hello to Francis our salesman and were literally greeted with open arms. Had a good chat with him then we went on our way.
All I can say is if you are looking for a car either new our used give Mastro Subaru a chance. You might not buy from them, however you will see how a dealership treats their customers. It will be difficult to match their approach.
Outstanding - Marilyn Atkins
I had a very pleasant experience at Ocala Subaru. Everyone was helpful , thorough, organized and professsional.
I would recommend this dealership to others who are car shopping for sure!
used car purchase - HOWARS
I purchased a car last year from Conley and had such a good experience that I looked first to that dealership. I was not disappointed. Gary Staples, the salesman was exceptionally courteous and helpful. We arrived at a fair price without a problem. I will recommend the dealership to my friends and if I need another car it is Conley who will have the first call.
Excellent Buick Service - buick
I'm from out of state and needed service on my Buick Enclave which I bought in Mich., Sergio was the young man that waited on me and he couldn't have been more pleasant, the other service writers and porters were also very nice. I'll be back for service, and maybe buy a car next time. Keep up the great work, with your great people. Joseph
Amazing service - datboi15239
The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru.
Service department is inept and rude beyond imagination. - Disgusted
I bought a car from this horrible company last year. I had the unfortunate experience of attempting to have my car serviced at this location. They DID NOTHING to fix the car and I had to bring it to another dealership. DON'T BRING YOUR CAR HERE OR BUY ONE HERE. THE FAMILY SCHMALTZ IS A LIE. THEY DO NOT STAND BEHIND THEIR WORD!!!
Parts/service - Subaru1234
I ordered a part for my car 4 weeks ago. After ordering the parts I was told it should take about a week to get to me. I waited a few extra days after the expected delivery and waited to see how long it would take. After four weeks I figured it was long enough. I called to find out where they were and was told they have been sitting on the special orders shelf for three weeks because they had two addresses for me. So instead of calling me to find out what address to send them to (of which I clarified what address to send it to when I ordered the part), they stared at it on their shelf and waited for me to call three weeks later. Had bad experiences with them in the past as well for actual service. Lost my business for good.
Very Friendly - smilely13
Shipman was kind and courtesy, a real pleasure to work with. Thank you for my new Subaru Impreza I'll enjoy it for years to come.
Very good diler, very good service. - Carlos
I recommend it to my friends, they have very good service, in the maintenance of my car out to 100% and
If have any problem the Mr. Wong resolved any problem.
Setting the Standard for Customer Service - lawsonb
What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and personalized experience.
The Internet Sales Manager, Shannon, has been so helpful at answering all of my questions and providing me with all of the information that I needed to make an informed purchase. They are so fortunate to have her - and I'm thrilled that she's taken care of me so well. My salesperson, James, has also done a great job - I had some special last minute requests, and he made certain that my needs were met, and that it was not a problem for them to accommodate me. Truly wonderful staff.
I'm not ashamed to admit that I'm a demanding customer. I'm in the middle of this special order, and am anticipating delivery of my vehicle - a new 2017 BRZ! It's all very exciting, and I am grateful to have them as my local Subaru dealer.
Purchase of a 2017 Forester - JohnFay_3
Sean was our first contact and made the car buying experience fun and seamless. My wife & I
have had some horrific car buying experiences in the past. This was the opposite! We moved
from Sean Kelley to Benjie Weber to Bob D'Amelio and everyone was professional,
courteous, listened well to our needs, and provided us with exceptional service. We
definitely felt appreciated and respected. Customer service was just what everyone was
about. Car buying experience doesn't get any better than this.
O'Brien Hyundai of Fort Myers
Client Relations Manager