Excellent Experience - M.Brownlee
I was set on purchasing the Subaru Impreza but had a horrible experience at the dealership in Orange Park. I was hesitant at first to reach out to another Subaru dealer; however, I was pleasantly surprised! My first contact was with Erin, she was amazing in answering all my questions and setting me up to come by and look at the new and used Imprezas on the lot. When I got there she greeted me in person and introduced me to one of their sales men Sean Lee. He was very knowledgeable and made test driving the car a great experience, he never lost patience with my endless questions and worked with us on a deal that met my needs. At the end of the night he made sure I left with my car in tip top shape! I am happy with my purchase and with the team at Subaru of Jacksonville.
AMAZING Customer Service! - Yazmataz
It was my first experience with a Subaru dealership my 10+ time with a dealership in general. This was by far the best customer service I have ever had at a dealership. We were just taking a look. Truly not planning to drive away in a new car. Well, that is exactly what we did. We drove off with a Subaru Impreza Sport. It was exactly what I was looking for.
Trevor Jeffery our Sales Consultant was very attentive. He allowed us the time to explore and was so pleasant to work with.
Christian the Sales Manager was also very pleasant and to the point. I like that.
Jonathan Frisby our Finance gentlemen wow he made the 2+ hours at the dealership fly by. I have had that hated feeling of dealership from many experiences is the past and it is always made me not want to deal with dealerships. But I can honestly say that it was the exact opposite. Jonathan kept us entertained and it felt great making the decision to lease from the team at Sports Subaru.
If you have ever thought of buying a Subaru please go to Sports Subaru. Speak with Trevor and ask for Jonathan to finish off the paperwork. You will not feel like time is wasted.
Thank you Trevor Christian, and Jonathan!
See you next time :)
Buying a subaru - Mark G
I just bought a new Outback from Proctor Subaru. I am so glad they now have the Subaru dealership in Tallahassee. When I tried to buy my previous Forrester from the old dealership located way out on Tennessee street it was an awful experience, I ended up going to Valdosta to buy it. Going to Proctor this time and working with Tony was simply an enjoyable experience from beginning to end. He even called us afterwards on a number of occasions to make sure we were still happy. WE ARE!
Since then I have taken my car in for service and it was great, the best!
Greatest day to get a car - david305kiler
He was there to explain what I need to know and more. He show me great time and explain what he do with the company. He later call me and ask how I was enjoying it well or not with my car
Great! - parakeet
Salesman..Finance guy and sevice guy were all very professional!.. I have already recommended ppl to visit this dealership. Highly impressed with my new Subaru.
Buying a Car - Cars
My husband and I had a very favorable experience at Dyer. Our salesman was Thomas Deshler and he was a pleasure to deal with! Thank you!
A breeze - Carguy69
Joe McCracken helped make the process of purchasing a new Subaru a breeze and was very communicative and helpful through out the whole process. Everything was as streamlined as can be . Recommended!
subaru of pembroke pines - nicklas28
awesome costumer service by mario padron , really satisfied with my purchase , he made the process really easy and gave me a great deal on the car i wanted.
Car buying made easy - Pat
I had a wonderful experience buying my new Subaru. I was going to test drive 2 other cars before I made up my mind and Anderson Subaru was my first stop. Needless to say I didn't make it to the other dealerships. Brian Jones was a pure pleasure to work with and I would definitely buy another car from him.
A True Sales Professional - steve Clark
Over the last twenty years, I have trained thousands of sales professionals and I am seldom impressed by them. Stacy Riley is an exception. She is a master at bonding and rapport and instantly able to connect and establish genuine trust. Her directness and candor is refreshing. Lee is extremely fortunate to have this consummate sales pro on their team.
Sales Psychologist and Sales Transformation Virtuoso
Best customer service and buying car experience - nsm1957
Thanks Carl for giving us best service. This is the 4th car my family bought from him. Carl's knowledge of car is exceptional and has explained thoroughly about car before I drove out the dealership.
Smooth - adrianaponcega
The dealership as a whole was Organized, smooth, answered all my questions, Wesley was awesome, he made me feel comfortable and rather than selling me the car, helped me make the right decision based on my lifestyle.
In and Out - Pumaking
Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.
Best of the Best! - LostBeforeIFoundThem
I've heard many car buying experiences from family and friends over the years, but none of those stories compare to mine. The team that Uriel Gomez and Rick Powell made to get me in my new car was simply amazing. I walked in with a specific car in mind and they made sure I got what I wanted, and then some! Please consider O'Brien when looking for a new/used car. You won't be disappointed!
Excellent dealership , Jack Crenshaw was the BEST SALESMAN! - killer
Purchased a new 2016 Subaru Impreza Limited . Wow what a great car for the money ! This car has everything on it . Jack Crenshaw went out of his way to help in every aspect. Came to the dealership to buy a Prius they had on the lot , Left with a new Impreza . Vehicle and Jack get an A+++++ !
New Car purchase - Happy Happy purchase.
I was very happy with the sales department. Ron LeStourgeon was very friendly and the only salesman who took so much time in showing all the features on our new Forrester. All the salesmen were very nice and I felt quite comfortable. In all my years of buying cars, I never had a rep explain everything with such great patiience and a smile. I will definitely recommend this dealership as top notch. Give a pat on the back and a well done to this great salesperson. They have my business!!!!!!!!!!!!
Scott Gregory - the consummate professional! - PastorRussell
This is an odd review of a salesperson - because I did NOT buy a car from him - but I can't say enough good things about Scott Gregory. Long story short - I was shopping for a 2017 Subaru Forester - I submitted an online request for a price and I received a number of responses - I ended up going to the dealership closest to my house - and I had a fantastic experience there, by the way. But Scott Gregory was one of the other salespeople who responded. He was attentive, honest and worked hard to earn my business. I told him about the treatment and price I received from the other dealership and he told me that I got a fair deal and was being treated well. He didn't pressure me at all and didn't make me feel awkward for comparing dealers. I really appreciated that. I didn't go with Schumacher in the end but I will certainly consider going there for service - and I will do so because of the treatment I received from Scott Gregory - The car business needs more people like Scott Gregory!
Joe and the staff at Reeves are terrific! - Lscotttampa
I was looking for a low mileage subaru outback and Joe Struzzeri called me the moment they had a trade in. It was exactly what I was looking for and the buying experience was easy and the certified warranty was exceptional. I would highly recommend Joe and this dealership!
Best Car Buying Experience Ever - SUPERIOR FROM START-FINISH - ktheisen
We shopped many different vehicles at many different stores and I can say one thing for sure...SUNSET SUBARU ROCKS!!! Tim, the Sales Manager, made everything so quick and easy. I picked out an incoming vehicle and he worked up lease payments that were in my budget in less than 15 minutes. I am not kidding. Reserved my wife's new 2015 Subaru Outback and can't wait until it arrives. Subaru did a terrific job on this new model.
UPDATE: Just when I thought this experience could not have gotten any better, IT DID... We are going away on a trip this weekend and my wife really wanted to have her new Outback to drive. Unfortunately it did not arrive at the dealership before I had to be at a conference in Orlando this week. What did Sunset Subaru do? They brought the Subaru all the way to me and picked up my lease return and took it back to another dealership for me. THAT IS SERVICE! By the way, my wife's jaw hit the floor when I showed up in our driveway last night with her new car. She couldn't figure out how I pulled it off. Had to fess up and let her know it was the amazing folks at Sunset Subaru that made this happen. We will never forget this experience. Thank you Tim Reeher and Team!!!!
New car buying - Tom
Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future.
New Vehicle Purchase - NYGirl2
I had a great experience with Mastro Subaru in purchasing a new vehicle! Everyone was friendly, honest and I didn't feel pressured into purchasing the car on the spot or any additional features when I did decide to purchase. They were understanding of my circumstances and were willing to assist me to help with the buying process.
As a single female, it was nice to be treated with respect and not be taken advantage of. I highly recommend Mastro Subaru and Matt was a pleasure to work with, along with Lino, Jonathan, LD, and Chris.
Thank you Mastro Subaru for making my vehicle purchasing experience a pleasant one and I love my new Crosstrek!
I bought a used 2006 Mercury low miles - Ron
The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On the way home the seat belt chimes started and there was a light for the air bag not showing . Talked to Gene about it and we finally agreed that i would take the car to my local Ford dealer. I was told they would do a circuit trace then a couple days later Ford fixed the problems for over $800. there was some grumbling about the price but the dealer finally sent me a check for half the amount I paid. They finally made good on our agreement. gene played a part in this that helped me a lot.
Will not honor warranty from other Subaru dealerships. - BWalker1986
I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2014 Forester with 22,000 miles from Schumacher Subaru of West Palm Beach. Since it was certified it had warranty still available being that it was under 36k miles. When I took it in to have the air conditioning serviced Bc it began to blow hot, I was informed in a very passive aggressive manner that a dent in the metal cage caused the Ac to be broken and therefore not covered. The dent was, however the same on two sides of the cage , but apparently the mechanic (Cliff White) didn't see that one. When I asked why the mirroring dent was not also responsible for the damage , the mechanic just repeated in an annoyed manner - "no it's this one , this is not covered under warranty." The service associate (Marty McKnew) then stated that with the 28 years experience the mechanic had, he clearly knew that this dent was the cause of an entire Ac unit blowing hot. I asked why it was that I couldn't see how a dent , that was too small to actually cause damage and being that the cage had performed it's job to block a piercing blow to the Ac unit wasn't covered under warranty. The answer I received was "it's going to cost you about $870 to fix." So therefore the long story should tell you that they have no interest in honoring agreements by Subaru and they are indeed in it just to harass , insult, passive aggressively "inform" on obviously false evidence, and crookedly shake hardworking people of dollars. Even when I asked if I could get a few other opinions and bring it back I got a "well we would be happy to stand behind our observation" basically ensuring the vehicle will never fall under warranty. The very concept of a small dent that showed no indicating of any piercing object could cause a massive repair is absurd.
If you know anything about an AC condenser, it is not connected in anyway to the cage protecting the freon lines in a manner that would result in such damage. It's actually off to the side of the cage and so if there was any sort of piercing, it would have to be with purpose and directed onto the condenser. The condenser itself is made of aluminum and would require something of an intense/sharp penetrating move by a .22 or ice pick to pierce.
The basic idea here is spend $30,000 dollars with this company because you like the product, and Subaru of Gainesville will do nothing to assist you in keeping it going.
Great experience - Alain Rodriguez
I just leased a 2017 Forester. Best experience ever. Al was an above average sales rep. He knows how to sale a car without pushing people. Everthing was smooth and fast.
Amazing service - datboi15239
The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru.
Great Customer Service! - KESC52
Ask for Susan in Customer Service, she is fantastic! I have been here several times but have never been taken care of so well! She introduced herself immediately, assisted me with a few concerns as well as routine maintenance. Turned out I needed a new tire a used my tire warranty for the first time, she handled all of it. She made me feel like the only customer there!
Great people great service - jerry
We first met Ocala Subaru while looking at new Subaru's and Lee Smith was the first face we met when arriving at the dealership. We have had nothing but great things to say since that first meeting, it turns out that all the people that work there have the same attitude of enjoying there career.
We decided to move into a per-owned Subaru and could not find one at Ocala Subaru so we had to buy from another Subaru dealer out of town. Now you would think that would cause issue if you need service well not with Subaru of Ocala. We just got a one year old Forester in Orlando and have plans to visit the Mountains of North Carolina in July. Even knowing the Forester was in 100% shape for such a trip and that Sport Subaru has serviced it before we got it we still wanted it checked out for the long trip. Brian Purdy set us up for service within 48 hours, treated us like we got the Forester from them, I was able to get my wife a Subaru coffee mug and key chain "free," and I paid for a Subaru mug and hat for myself. To me that is some great service, I now fill at ease about our purchase of the Subaru knowing that we have a dealership that will take care of us for the life of my wife's Forester.
Now if she decides to trade in one day for a new one, Ocala Subaru will get out business. Not only did they do a great job for us when we started looking at cars, they took us in as family after we get a one year old Forester from another dealer. That to me speaks volumes to my family.
Also a shout out to the guy in Parts, sorry for not getting his name but he was very pleasant to deal with and went above expectations.
Traded Up For A Great Deal!! - Mike & Ashley
I went to this Subaru dealership because I wanted to get rid of my 2016 Wrx CVT that I have owned for 4 months. Sean Kelley was a very dapper young man with a passion for Subaru like no other. He worked so hard to get me the car that I've been dreaming about, and the finance manager pulled of the most amazing APR I've seen in little to no time. I have less than perfect credit as well. Between Sean, Brent, and the floor manager Robbie, these gentlemen got me into my 2017 Wrx Sti. Will continue my buisness with these guys!
Couldn't rate Sean Kelley but he gets ***** 5 stars as well. I think he was more excited about me buying the Sti than I was.
There was no problem with the Wrx Cvt, but I prefer standard transmission.
Best Dealership - garsaling
This is the best buying/ownership experience I have ever had with a dealership. Our salesperson Adam, the GM Larry, the service rep Brian, and the body shop mgr Jason were all excellent. I can not say enough about this dealership.
Setting the Standard for Customer Service - lawsonb
What a wonderful experience that I've had at Subaru of Melbourne! They've so far done a really phenomenal job making the purchase process a smooth and personalized experience.
The Internet Sales Manager, Shannon, has been so helpful at answering all of my questions and providing me with all of the information that I needed to make an informed purchase. They are so fortunate to have her - and I'm thrilled that she's taken care of me so well. My salesperson, James, has also done a great job - I had some special last minute requests, and he made certain that my needs were met, and that it was not a problem for them to accommodate me. Truly wonderful staff.
I'm not ashamed to admit that I'm a demanding customer. I'm in the middle of this special order, and am anticipating delivery of my vehicle - a new 2017 BRZ! It's all very exciting, and I am grateful to have them as my local Subaru dealer.
Client Relations Manager
O'Brien Hyundai of Fort Myers