1,288 Illinois Used Car Service Centers
They delivered what they promised. - scottlemoine
They delivered what they promised. They are friendly and attentive to your needs. They have always gone out of their way to listen and fix any issues.
Good service and efficient work. - J
Good service and efficient work. All the work was done very well. Representative was professional
Top Reviewed Service Specialists At This Dealership
Service Advisor
with 419000 miles on my 2017 QX80 my transmission finally - MikeyB
with 419000 miles on my 2017 QX80 my transmission finally went out. Lucky I bought the unlimited mileage 8 year wrap. New transmission was covered and because I did all my required services with the dealership the process was easy, Service manage and the owners have my full respect and lets see if I can get this truck another 400k miles. Its hard trying believe that a Dealership will stand by your side when it comes to high mileage vehicles but this dealership has been good to my family for years.
Service Consultant
Service Manager
The people are awesome there. - ranch4da
The people are awesome there. They greet you with respect and are very courteous. Recommend them highly!
The service was great! - JHUGS
The service was great! The pick up and delivery service makes it much easier on me.
Service Writer
Always friendly and always there to help. - MICHELLE4847
Always friendly and always there to help. Glad to see the staff is always the same happy faces
Service Director
Everyone was, nice, helpful and professional. - ronive99
Everyone was, nice, helpful and professional. A special thanks to Steve Lowell in service who goes the extra mile to make sure Toyota does a great job!
Using Nissan Ziegler is very useful when servicing my - LALITAJACOB
Using Nissan Ziegler is very useful when servicing my car. I really appreciate the coupon that I had available for my car service
I received a detailed explanation about what services - DDR1956
I received a detailed explanation about what services would be performed on my car. I was also able to use my points for a discount
Asst. Service Manager
Such an easy process, so helpful and professional, very - granny
Such an easy process, so helpful and professional, very comfortable waiting area to make time go by quickly
Service
Excellent service, I dropped off my car ,so they took me - Kathy Barnhart Navey girl 123
Excellent service, I dropped off my car ,so they took me and picked me up from work. Chad was awesome..
Assistant Service Manager
Loved the energy the professionalism and everything about - Zayyad B
Loved the energy the professionalism and everything about the information given to me be Brad Reed
I found everyone great. - Robinsebastian56
I found everyone great. The service was excellent. The employees were very helpful and friendly.
I was about to change course on how i maintain my - lakoskeof4
I was about to change course on how i maintain my vehicles and to never again go to a dealership. Ray Chevrolet of Fox Lake addressed my concern both proffesionally and expediantly. TJ the service writer helped the process go smoothly. My faith has been restored by Ray Chevrolet's customer satisfaction
The dealership has always been courtesy And prompt with - tracy1120
The dealership has always been courtesy And prompt with their services. Would recommend them to family and friends.
Alejandro was not in yesterday so a different agent - LISADWESTMAN
Alejandro was not in yesterday so a different agent checked me in and out for the morning.
Service Coordinator
John in Service has wonderful integrity and informed me - tsmith.ordinarypeople
John in Service has wonderful integrity and informed me about my repair. Great guy to
Pre-Owned Technician
Always have a great experience at Shields. - lmarlow53
Always have a great experience at Shields. I highly recommend both sales and service departments.
My visit was for routine maintenance. - carver1686
My visit was for routine maintenance. They were fast and friendly, what else could you ask for?
I usually ask to work with Mr. - gogo817
I usually ask to work with Mr. Pritchard, he wasn't in so I had the opportunity to work with Kevin. Both are very good and very easy to work with, i appreciate full explanations as related to my vehicle.
The Service Representative was friendly and - donjona
The Service Representative was friendly and knowledgeable. The only issue we had is that when rotating the tires after the oil change, the mechanic forgot to correct the tire pressure which has happened in the past but that had nothing to do with the service representative as she was very accommodating.
Fixed Operations Director
Always the best, works with us to help us save money, - rickhefley
Always the best, works with us to help us save money, Great job Steve , Best dealership ever.
They facilitated scheduling an appointment a. - CHAYS5
They facilitated scheduling an appointment a.s.a.p. Listened to concerns, taking notes, answering questions patiently. Gave detailed information regarding needed repairs. Provided detailed documentation of services performed. Provided valet service. All Staff involved were friendly, polite and professional.
Everyone is such a great help. - ROSE
Everyone is such a great help. Awesome staff. Thank you so much for your service.
Apple is convenient, but the reason I service my 2019 - OU812CAKEMAN
Apple is convenient, but the reason I service my 2019 Impala is the quality of service I receive.
Service Greeter
Service Drive Manager
Very responsive in dealing with the issue I was having. - littleblood8213
Very responsive in dealing with the issue I was having. Made it easy to deliver and pickup vehicle.
ASSISTANT SERVICE MANAGER
SERVICE MANAGER
Truck went in with an emergency brake problem. - James
Truck went in with an emergency brake problem. They assessed it and ordered parts. Came back and the truck was fixed in the same day. They tried to run it through my extended warranty company twice and it wasn’t covered. No surprise there. It was fixed as advised.
Shop Foreman
Timely and friendly service. - MNA_BAIG
Timely and friendly service. Nice waiting area to work from as your car is being serviced.
Alex is an efficient service advisor. - Darlene
Alex is an efficient service advisor. Always have a good experience there, clean and stocked.
Lonnie at sunset ford Waterloo is the best. - MCFARM
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great
Service Advisor & Co-Manager
Custodian Porter
Technician