571 Maryland Used Car Service Centers

Carlos was amazing and will go back to him for all my - Mo

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him.

The service department was great, as usual. - DHUTCHIN

The service department was great, as usual. I was given an appointment quickly (check engine light) and had the diagnosis and the repair completed quickly. I was given a courtesy ride home from Mr. Bob. Reasonable price as well.

SL was excellent and has stellar customer service. - Peacenlight

SL was excellent and has stellar customer service. We bought our first car and he was informative and honest. Highly recommend him.

James(Service Manager) always goes the extra mile. - TJPowell10

James(Service Manager) always goes the extra mile. He and His team truly care about doing the job right! I will always bring my vehicles to them first.

Service department does a great job of keeping me - Greg71smith

Service department does a great job of keeping me informed on the situation and how long the service will take along with cost.

We had an emergency when are vehicle broke down on a - margarete.hinkle

We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone!

The service team is great. - RONALDHEYDT

The service team is great. Especially, Scott Rivenbark. The first time I went in for an issue he informed it was covered by an extended warranty I took out when I bought the Jeep in 2010 back when I lived in Virginia. I thought it had expired as a previous dealer did some brake work that should have been covered under the warranty and never mentioned it. They also did it wrong. Scott got it all straightened out. I have had several issues since fixed and Scott got many of them covered under the warranty. He is very professional and takes obvious pride in getting the job done properly with outstanding customer service. He is the reason I will continue to go there for any work that needs to be done.

I thought the service department did a decent job at - Mike W.

I thought the service department did a decent job at quickly diagnosing the problem and moved forward with a solution to it. My truck was still under warranty so it was just a matter of getting the right parts to replace the broken ones. I did find that their communication was above average, but they never responded to my questions their own text message that they sent me to start with. So I just called them instead, but they didn’t respond to my first VM. I reached my service agent on the second call I made to them.

They have the best customer service reps and I would - keysha_patterson

They have the best customer service reps and I would recommend anyone there for service.

Anastasia was very communicative and under promised and - devin.brower34

Anastasia was very communicative and under promised and over delivered. Even though I wish prices were lower, she did help me find a 15% off coupon to help.

We recently had an experience with Annapolis Subaru that - Laurel

We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products.

Very professional, quick service in a comfortable - chuka.qrt1

Very professional, quick service in a comfortable environment. Kind service members willing to go the extra mile.

I had a wonderful experience. - HENRY_PRATT

I had a wonderful experience. Everyone was kind. Is it a communicate with? I would recommend Banister to my associates.

they were very nice and helpful. - Daniella

they were very nice and helpful. made changes when need be and informed me of any issues that needed to be addressed immediately

I have bought two cars recently from Annapolis Hyundai - JD

I have bought two cars recently from Annapolis Hyundai and have had great experiences working with Mo both times. He is great to work with and very helpful. I didn't consider another dealer for the second car purchase because I knew I would be treated well again.

Saturday March 2021, my F250 broke its serpentine belt - Jeff

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.

Bought my 2023 jeep compass new from heritage in June, - EMTBREID

Bought my 2023 jeep compass new from heritage in June, and had a great experience. Decided to come back to the same dealership for my first oil change/tire rotation, and I’m glad I did. Between other local Jeep dealerships putting in a cheaper oil than I paid for, to not doing a tire rotation I paid for (and denying it) I was looking for a new place to go. My service advisor David Phelps was extremely polite and professional and took care of all of my needs.

Very timely and friendly,impressed with video feature of - pdstruchen1

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

The Service Department is absolutley fantastic! - Sandy

The Service Department is absolutley fantastic! We noticed above all else, how nice and friendly every one is, and how they truly genuinely seem to care about us being happy with the whole experience. The entire service department is truly a great crew! Really a great dealership!

Amazing! - nat82

Amazing! Best dealership around! Caroline is excellent and always goes above and beyond to make sure the customer is happy.

Great place, courteous & kind. - Ppaulapooh2

Great place, courteous & kind. Very respectful of your vehicle. Best customer service!! Thank you BobBell. ✌️

I needed o confirm that my tow hitch was factory - sanfordjr50

I needed o confirm that my tow hitch was factory installed or aftermarket. Because I live in Midlothian, Virginia the dealer there (Pearson Hyundai) told me it was an aftermarket tow hitch. I knew that was wrong. I called to confirm it was factory installed. I received a call from your dealership within 30 minutes of my email and it was confirmed it was factory. Your dealership volunteered to contact Pearson but it wasn't necessary. Thanks for your help.

Erick was great to work with. - pietromc

Erick was great to work with. He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time than originally expected. The waiting room was comfortable and well stocked with reading materials and a television to help quickly pass the time. So overall, 5 stars thanks to Erick and the dealership itself. .

As a customer here at Mazda dealership I applaud the - aronda.scott

As a customer here at Mazda dealership I applaud the manager Omid, sales person (Adam and Greg), for listening to my needs and meeting my requirements. Thanks.

This is an update to my review on yesterday 2-28-24. - RJohnson

This is an update to my review on yesterday 2-28-24. After writing my review, I was contacted by Jeff, the service manager. He was very apologetic about my experience at Bob Bell and also offered me a free oil change and tire rotation my next visit. I also received a call today, from Greg, who was my service advisor, who also apologized and made sure everything was going well with my vehicle. My 2nd issue was resolved at no charge to me. I’m happy! Thank you guys for the follow up.

Francis Green was very Professional and helpful during - bobrussell756

Francis Green was very Professional and helpful during and after my Atlas was serviced. He explained everything and is very knowledgeable.

David Day is ONE OF THEE TOP SALESMAN AT HERITAGE TOYOTA. - roslynbarnes949

David Day is ONE OF THEE TOP SALESMAN AT HERITAGE TOYOTA.25 plus years my husband and I have been a loyal customer also including my family& friends who have purchased vehicles too.CONGRATS TO DAVID DAY KEEP UP THE EXCELLENT JOB YOU DO.

I’m an out of state visitor to Maryland and it’s my third - smarten1942

I’m an out of state visitor to Maryland and it’s my third time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two times my advisor was Mauricio. He is very quick, professional yet still is friendly. My work has been done on time as promised and the prices are fair. The waiting area is very comfortable. I guess the biggest thing for me is trust in a dealership and this service dept has earned my trust.

Thanks Curtis for taking care of getting my Aviator - al.aus

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help.

Great job by Eric , he did everything I asked him to do. - NMW

Great job by Eric , he did everything I asked him to do. Thank you again