New Jersey Nissan Dealers

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Nissan of Bergenfield - Bergenfield, NJ

On 11/20/2009 1:31:15 PM MarcomEnt wrote:
My wife, myself, and her family were called numerous times to turn our lease in early. We went 3 months early and desided to go back closer to the end of our lease. We ended up going back 1 month to the end of the lease and got a fairly good deal. One of the terms of the deal was to pay the last payment of the previous lease. This was said numerous times during negotiation (or we would have just waited one more month) and was on the paperwork when signed. The car was taken home that day but upon waking the next day we found oil on the driveway. My wife went back to the dealer the next day (alone) and they switched the car, new paperwork, etc. We recieved a call from Nissan asking about the last payment and explained the situation. We figured they may have been crossed in the mail or something. We called Nissan of Bergenfield and was told it will be taken care of. Two months later we get a call from the collections department. We pay the last payment plus the late fee and after 10 trips to the dealership still have not recieved anything back. We have purchased 5 cars through them within the last 6 years and we end our relationship like this. They claim it is no where for the GM to see it is supposed to be paid but the salesman confirms it was there on the original deal and said it should have been paid. Someone screwed up there... whether intentional or not there was lying and deception. I would not recommend. Will be filing paperwork with consumer affairs and bbb. Even got all conversation on video. Contact me if you need any more information or people to not deal with there. There are also other stories I have heard about taking advantage of people including a young college student who is paying over 500 a month on a lease for an altima!

Ramsey Nissan - Upper Saddle River, NJ

On 11/18/2009 5:29:48 PM dealerratersucks wrote:
I purchased a new Altima on October 20. I considered the Altima an option for my requirements based on the answer Ramsey Nissan provided about specific functional capability. Within 72 hours of purchase it became clear that Ramsey Nissan gave me inaccurate information about the ability of the Altima to support that function.

If I had the accurate information I would not have purchased the car. I immediately notified Erik Slotnick that I wanted his recommendation for remedies to the situation, up to and including Ramsey Nissan buying back the car. I'm told by Erik that he escalated my request to the General Manger, Drew VanDurme.

After about 10 days I was informed the only option Ramsey Nissan would offer is a $108 refund. To initiate the refund I had to go to back to Ramsey Nissan, to be informed a refund check would take a few days and be mailed to my home.