My new 2025 Honda Pilot was purchased from another Hall - Tolsonjo
My new 2025 Honda Pilot was purchased from another Hall dealership on July 25th. On August 5th, error messages began illuminating on the vehicle. The approximate mileage at the time was 515. The messages were: All Wheel Breaking System Problem, Parking Assist Problem, High Beam Problem, Lane Keeping Assist, Brake Problem, Hill Decent System Problem, Collision Mitigation, Collision Mitigation, Hill Start assist problem, trailer stability assist problem, low speed braking control problem, adaptive cruise control system problem, and my back lift gate would not open. All of these messages said see your dealer. I contacted Honda Roadside assistance and my vehicle was towed to Hall Honda of Elizabeth City.


When the service advisor called me I was told the problem was the front passenger side speed sensor. This was replaced, and my vehicle was returned on 8/6 to me at WaWa in Kill Devil Hills, NC.
Once I arrived home to Buxton, NC, the error lights came back on, and rear hatch wouldn’t open, I called Honda of Elizabeth City’s service department and spoke to my advisor, John again. After having the code read, it was the same code as before, front passenger speed sensor. Codes were cleared so that I could open the back gate. The advisor told me it was fine to drive on a trip, but after looking up the problem online and reading other’s experiences I chose not to, since the all wheel braking system could be affected.
I waited until Sunday 8/10 to call for a tow, because I was told the part would arrive on Monday 8/11. After a phone call Monday morning at 8:41 John stated the part would not arrive until Wednesday/ Thursday. I went to EC for another vehicle on 8/11, and stopped at the dealership. I was told by the service advisor, John there was no update/ tracking on the part. Then when I spoke with the manager, Charles, John had tracking for the part, and it would arrive on Wednesday.
When I requested a loaner vehicle, I was told Honda of EC doesn’t have a loaner fleet, because they’re a small dealership, but then they
reached out to Honda of America, and I received a rental from Enterprise. The rental vehicle was authorized for 5-7 days, it was picked up on 8/12, and not anything comparable to my purchased vehicle.
I Filed a formal complaint with Honda of America on 8/12, and called back to update them on the case 8/14. When I hadn’t heard from Hall Honda of EC by the afternoon on Thursday, August 14th I called for an update, and was told the part arrived, the repair was made, and the problem persists. They indicated they reached out to Honda of America technicians for assistance, but had not heard back. I then asked to speak to the manager, Charles, and told him I would be contacting an attorney. He then refused to speak to me any further. Both of these gentleman have been rude, and lacked empathy in every interaction with them. Once this is resolved I will never do business with Hall Honda, nor would not recommend them.
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