I would give zero stars if possible. - Sierra04
I would give zero stars if possible. We visited Young Subaru on 03/16/2024. We were introduced to the salesman, Alex, who we discussed our specific needs with - a car for the next 2-3 years that was reliable and affordable while we work on improving our credit. Despite our concerns about our lack of experience with manual transmission vehicles, Alex insisted that a 2017 VW Jetta with a stick shift was the perfect fit for us within our desired price range. He assured us that learning to drive a manual would be easy and would not cause any harm to the car.
On 03/20/24 we experienced a serious issue when the clutch malfunctioned, leaving us stranded. Thanks to the help of a kind police officer and a Good Samaritan, we were able to move the car to a safe location. Unable to reach the dealership that night, we had to Uber home, leaving the car locked in a parking lot until the next day.
Upon contacting the dealership, they initially offered to tow the car and provide a temporary replacement vehicle while they repaired it. However, we were shocked to learn that they deemed the clutch issue as "normal wear and tear" and insisted we pay $2,500 for the repairs, which were not covered by the warranty. They also changed their minds about issuing us a loaner car.
This turn of events left us utterly bewildered. As of 03/22/24, we have not received any further communication or resolution from the dealership regarding this matter.
My question is how does someone feel okay to sell someone a poorly working car and how is it normal wear and tear when we have had it for less than a week??! This leaves a bad taste in my mouth.
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