Virginia Honda Dealers

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Fairfax Honda - Fairfax, VA

On 11/19/2009 9:03:16 PM accorder wrote:
I purchased my used Accord from Fairfax Honda and had a terrible experience with my sales representative. He was short and unwilling to negotiate the sales price. After flat out leaving the dealership because of a comment he made, they made us an offer we couldn't say no to regardless of service.

Unfortunately, the vehicle I purchased had a problem that needed to be addressed through the service department. I have never experience a man more unwilling to go out of his way then their service manager. Terrible service and attitude from him.

There are plenty of other dealerships in the Washington, D.C. area. Pick one of them. Don't waste your time here.

Checkered Flag Honda - Norfolk, VA

On 11/19/2009 9:28:27 AM pbouie wrote:
Benjamin and I met at the dealerships months before my actual transaction and he was helpful but not pushy, encouraging but not insistent. I told him what I was looking for and he agreed to keep his eyes open for me. I have been in touch with him by phone on a couple of occasions, since I was waiting for an acceptable interest rate before I would purchase. We reconnected by phone when the 2.9% interest rate became available, scheduled a meeting and began the selection and purchase process. Benjamin did not attempt to sell me the more expensive 4WD, when he knew I only needed a FWD: he didn't try to sell me the Navigation and DVD systems when he knew I was not interested in those things. Knowing I transport teenagers and had concerns with the light color cloth seats of my previous CR-V, he recommended the darker leather interior...which made perfect sense. He showed - and had me demonstrate understanding of - every feature of the Pilot, inside and out. (I set a station on the radio, set proper time on the clock, changed the temp option on the heater, set temp heat for the seat, positioned the side mirrors, adjusted the seat, etc.) He explained every facet of the purchase process, indicating he knew I had gone through the process before, but just wanting to be certain I had no questions or concerns along the way. I am thoroughly pleased with my new SUV and have Benjamin to thank for my comfort with all its bells and whistles. His service to me was so complete and comforting, I will be looking for him in 3 years when I trade this one for the next one. My sincere and absolute thanks to him for his kindness and his attention.