Derell Roberson

Great Service Bethany Prince provided excellent customer service during the final paperwork and delivery of my vehicle. I would recommend Toyota of Orlando to other Bethany Prince provided excellent customer service during the final paperwork and delivery of my vehicle. I would recommend Toyota of Orlando to other. The sales clerk who greeted me in the beginning was great too. More

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They know how to treat clients All the employees were very courteous and super helpful. I got to test drive and was very satisfied with my selection. This vehicle was my dream car s All the employees were very courteous and super helpful. I got to test drive and was very satisfied with my selection. This vehicle was my dream car so I'm very happy I got it in a really good price. More

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A+ Service John Henry, 'my test drive specialist was amazing and funny! He didn't pressure me into anything, he was very patient and explain the features on each John Henry, 'my test drive specialist was amazing and funny! He didn't pressure me into anything, he was very patient and explain the features on each car we looked at. Marcos was my sales specialist and again very patient and explain the process to me step by step. He did not move forward or took any actions before he knew I understood what was told. John Wagenblast was my "paperwork" processor and he was awesome! He went over every single paper with me. I wasn't rushed or treated like another customer. Throughout my entire process I felt as though I was the only person in the building when I wasn't. ImThis is why I love Toyota of Orlando. You are treated like family and not another customer. More

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Professional and Courteous Service I went into Toyota of Orlando on 3/21/16 to compare and contrast the option of trading in my 2013 RAV4 for a later Model RAV4 and also to weigh the pr I went into Toyota of Orlando on 3/21/16 to compare and contrast the option of trading in my 2013 RAV4 for a later Model RAV4 and also to weigh the pros and cons with the option of Financing for buying or Leasing. Based on information I received from the Manager Marcus A. Cruz, I decided on Leasing. Devin Hunt, very professional, courteous and knowledgeable, was of great help to me. Good customer service is rare so when ever I get good courteous service, I like to commend the Representative of the service and that is why I am publicly commending Devin Hunt, Marcus A. Cruz and Lymaris Crespo for their professional and courteous service.Thanks again and I am surely enjoying my ride in my Leased 2016 RAV4. Kudos also to the Service Department Staffs who welcomed me upon my arrival, Angella Harris the young lady who worked in the cafeteria that morning for her courteous and efficient service and the Receptionist who assured me that I will soon be assisted despite being super early. Kudos also to the staffs who walked by and extend their courtesy via a smile, hi or good morning. I sincerely appreciate the service I receive yesterday and will certainly recommend Toyota of Orlando. More More

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What a Day in Orlando Toyota of Orlando should be proud of its employees they all went above and beyond and made the Toyota experience very satisfying. Starting with Alden Toyota of Orlando should be proud of its employees they all went above and beyond and made the Toyota experience very satisfying. Starting with Alden who greeted us in the parking lot and showed us various cars we were interested in. John Rios was the best if the best and his 14 years of experience was put to the test and he came through with flying colors. Marcello handled the closing like a real pro. Again Toyota should is very lucky to have these employees. I would never consider dealing with any other Toyota dealer in the future. My wife is very happy which makes me very happy. Thank You Toyota Of Orlando. Almost forgot John Henry a good man. More

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Professional Customer Care I received a phone call from Ms. Derell. She gave me the facts of a current program; not hype. Mr. Fred Robinson is professional in presentation. He I received a phone call from Ms. Derell. She gave me the facts of a current program; not hype. Mr. Fred Robinson is professional in presentation. He asked what vehicle I am looking for and in a matter of minutes, I had my new vehicle. Mr. Jorge Baez presented the paperwork and the process was accurate and complete. Ms. Cynthia called and asked "How was your experience here at Toyota of Orlando?" Mr. Bud Charania was the sales person that started our family purchasing Toyota's from Toyota of Orlando. You see, there are 5 of our family members that bought 5 Toyota's from Bud from Toyota of Orlando in 2014. Thank you Toyota of Orlando. Start to current 100% Professional Customer Care. Thank you. More

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Great experience I went in to trade in my Corolla, upgraded to Camry and was very happy with the whole experience. Frank, Fred and Jorge made the process as smooth a I went in to trade in my Corolla, upgraded to Camry and was very happy with the whole experience. Frank, Fred and Jorge made the process as smooth as possible. More

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All the people who helped me from start to finish where amazing customer service was wonderful. Toyota of Orlando was amazing!!! All the specialist in different areas were amazing! amazing customer service was wonderful. Toyota of Orlando was amazing!!! All the specialist in different areas were amazing! More

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I have always taken my car to Toyota for service since I bought my car in 2004. Derell Roberson was very friendly and customer oriented. He knew what he was talking about and tried very hard to accommodate bought my car in 2004. Derell Roberson was very friendly and customer oriented. He knew what he was talking about and tried very hard to accommodate my needs while still giving my car the service it needed. I have a corolla 2005 and will recommend and return to Toyota of Orlando. More

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Although I didn't get my Toyota from Toyota of Orlando (bought it used elsewhere), I always bring it to them for service. They always do a great job. (bought it used elsewhere), I always bring it to them for service. They always do a great job. More

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