Mercedes-Benz of Hagerstown

So happy with my Benz! I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me for years) to the Austin (the financial guy) was so easy and wonderful to work with. Rob, my salesman handled every question and concerns that I had. This was the most positive experience purchasing a vehicle I've ever had! The Team at Hagerstown MB are all professional and courteous. Thank you !! More

my new Mercedes I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, know I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, knowledgeable and a pleasure to deal with. Their service department is better than any other I have used and very accommodating. I really appreciateMarty, Alex and Adam. My recent purchase was as smooth as it can be and even with all the updated and changes my salesman, Mike Lavrenchik was very knowledgeable and up to date on everything I really can't say enough good about them. More

Excellent Service My wife and I have purchased or leased, numerous cars in our lifetime. The experience my wife and I had at this dealership was the best ever. We neve My wife and I have purchased or leased, numerous cars in our lifetime. The experience my wife and I had at this dealership was the best ever. We never had a feeling of being pressured, Barry London our sales rep., was knowledgeable about the car, friendly and courteous. I’m sure when the time comes we will use this dealership. Carl and Louise Carter More

MB of Hagerstown the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB dealers in the DC area MB of Hagerstown is without peer. More

Fraudulent Estimate I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else. More

A most Pleasant and professional car buying experience. I did a lot of research not only on vehicles, but on dealerships. Finally deciding on MB Hagerstown based on the quality of reviews. I was not disappo I did a lot of research not only on vehicles, but on dealerships. Finally deciding on MB Hagerstown based on the quality of reviews. I was not disappointed. I left an email for Rob Edmonds, which he promptly returned to start the process. The test drive was perfectly planned. We needed to order a vehicle to get exactly what we wanted. Within a few minutes Rob had a factory build slot for our GLC, and we were to get exactly what we wanted. Rob kept us posted on the progress, and let us know when GLC was in. The actual purchasing transaction was easy, smooth, and no pressure sales tactics. Kudos to Rob and to Tony.This is the first time a car buying experience has been a pleasant one for both my wife and for me. I fully expect the service experience to be great also, but that going to wait for 10000 miles. I would highly recommend this Dealership, and Rob Edmonds in particular. More

5+ stars Buying a car has never been an experience I look forward to, however my experience with MB of Hagerstown was fantastic! Barry London and Tony Mills w Buying a car has never been an experience I look forward to, however my experience with MB of Hagerstown was fantastic! Barry London and Tony Mills went well beyond what he had to making this the best experience buying a car ever! Great people and great atmosphere from everyone! Thank you!! More

Great Transaction I came in and was greeted immediately by a salesperson. He had someone else coming in and instead of trying to juggle me with another client, he hande I came in and was greeted immediately by a salesperson. He had someone else coming in and instead of trying to juggle me with another client, he handed me off to Rob which was great. I really appreciated the teamwork there and how they seemed to care more about me than about themselves. Rob quickly understood what I was looking for and my buying criteria. He knew his product and was great to work with. Once I made a decision, they quickly came to what I thought was a fair price point for the vehicle. It was a great experience. More

Great Staff, No Pressure, and inviting personalities Mike was a salesperson, he was quick to be inviting and attentive to what I was looking for and what brought me to the dealership. He worked promptly Mike was a salesperson, he was quick to be inviting and attentive to what I was looking for and what brought me to the dealership. He worked promptly to bring the car out for a test drive and provided knowledge and feedback through out the entire process while remaining extremely personable. Mike treated us more as friends and family then just a sales. Shout out to Tony for confirming the price and Austin working through process to get it finalized! Highly recommend this group and dealership. More

Outstanding experience After working with Justin and his team over the last couple of months to special order my new GLE coupe, I have consistently been impressed by their c After working with Justin and his team over the last couple of months to special order my new GLE coupe, I have consistently been impressed by their commitment to service, product knowledge, and how easy they are to work with during this process. After working with them remotely, meeting them in person during delivery was a truely outstanding experience. I can’t recommend this dealership enough. More