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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,357 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,357 reviews

October 02, 2019

Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp More

by MaryBeth P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

September 22, 2019

Great Customer Service I have been dealing with Mercedes-Benz of Hagerstown for 20+ years and each experience has been awesome. I worked with Kyle Swanson on this purchase More

by Happy Client
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2019

My first lease The entire Hagerstown Mercedes Benz team were extremely courteous and very helpful. Mike Lavrenchik left no stone unturned and made our first leasing More

by Puffdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

September 19, 2019

Great dealership The entire Mercedes team is great!!! Barry is by far the best car salesperson I have ever had!! He is super attentive, he really pays attention. He is More

by kzurg921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 23, 2019 -

Mercedes-Benz of Hagerstown responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2019

The best Benz dealership in the DMV area Bought my 4th car from Mercedes Benz of Hagerstown. Mike Lavrenchik came in on his off day to take care of me. I absolutely love working with this tea More

by rasko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Sep 19, 2019 -

Mercedes-Benz of Hagerstown responded

It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 17, 2019

Best car buying experience!! Worked with Michael Lavrenchik he is very nice! Makes you feel confident in your purchase. He is also very knowledgeable about the vehicle he is showi More

by slw23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Sep 19, 2019 -

Mercedes-Benz of Hagerstown responded

We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

September 16, 2019

Loving my GLC!! I have gotten all of my Mercedes from this dealership and it is by far the best. Barry always does a fantastic job of finding me exactly what I am loo More

by ginacorley13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 19, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we really appreciate your positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 16, 2019

Excellent experience! Rob redefined the car buying experience for me. He was extremely professional and knowledgeable; helping me to find the right car for me. Tony made More

by rpoberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 19, 2019 -

Mercedes-Benz of Hagerstown responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

September 13, 2019

Everyone we dealt with did an excellent job Michael Lavrenchik and Tony Mills were very professional with every phase of our buying experience. There was no financing required, but there was al More

by Russell Eicher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Sep 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we're happy you found our staff to be so supportive during your experience here. We hope to be of service to you again in the future.

September 13, 2019

Best car buying experience From the beginning to the end this dealership went above and beyond. Even went as far as delivering the car to my house. Barry London of sales was ver More

by cvecchio90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 16, 2019 -

Mercedes-Benz of Hagerstown responded

Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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