BMW and Mazda of Crystal Lake

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car. More

Above and Beyond My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satis My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satisfaction. That impression of mine was certified by Dan's commitment in securing my business and carried through Bob's accommodations from the lot to the service lane throughout the purchase process. I received expert guidance in the specifications and features of my used Mazda and follow up communications with inquiries for questions and concerns and had prompt and fair responses and resolutions. It is my deepest belief that such an above and beyond customer service should be the industry standard. More

Bob, Heather, and Leah were wonderful to work with. They made buying a car from out of state very easy. They were so helpful and accommodating. made buying a car from out of state very easy. They were so helpful and accommodating. More

Purchased a used car Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommen Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommend him to anyone. More

We were extremely pleased with our car purchasing experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderso experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderson to others. More

Thank you, Bob Miller, for all the attention, support, and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade in and what I could manage financially. I also appreciated the friendly staff that I also spoke with while there on several occasions. More

Overall very pleasant, respectful staff. Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of tr Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something. More

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were abl unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical nonsense you experience with most dealerships. James answered all of our questions and gave us the time we needed to decide, he was not pushy at all. When we went back to officially purchase and pick up the vehicle, it was a quick, painless process. James was even kind enough to call me the next morning to ask how everything was going and see if I had any questions about the new car. It was our best car buying experience yet, would definitely recommend them! More

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson. on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson. More

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy! More