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A-1 Toyota
New Haven, CT
1,141 Reviews
In the early 60’s, the owners of a local garage received a postcard announcing the production of a new four-wheel drive vehicle. At the time, the automotive industry was producing only one other vehicle in this category, so the owners thought this might be a good opportunity to introduce a new four-wheel drive vehicle that they would be able to sell as well as service. The postcard was answered and the response was the founding of the first Toyota dealership in New England and the beginning of what has become a very successful endeavor for Dominic Galardi, Anthony Buglione and A-1 Toyota.
The history of A-1 Service began before this. In January of 1951, Dom joined his father-in-law, Tony Buglione in a partnership that included a gas station and used cars. The station was located on the corner of Olive Street and St. John in New Haven.
In the late 1950’s, a new highway system was breaking through the neighborhood, people started moving to the suburbs, and with the limited space they had already outgrown, A-1 looked for a new location.
The new site they chose was in East Haven. The partnership grew to include Dominic’s brother, Andrew.
Their new location, occupying a city block on Main Street and the sign reading A-1 Auto Service, Inc., became a landmark for many.
In 1963, A-1 completed the building of the first Toyota showroom on the East Coast. In 1966, just three years after opening their dealership, A-1 became the second largest Toyota dealership in the country. Toyota’s line-up featured only two vehicles at the time, the four-wheel drive Land Cruiser and one of the first economy cars, the Tiara.
Over the years, A-1 Toyota continued to grow and in 1980 moved to their current location on Amity Road in New Haven adding the Dodge franchise that dueled with Toyota until 1990.
A-1 Toyota’s line-up looks far different than it did in 1963, but the basis for a successful business has continued. The business is still owned by the same family, and Domin
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,141 reviews
October 29, 2022
Quick response, good communication. My salesman was very knowledgeable and spent time in detail answering any questions I had. My salesman was very knowledgeable and spent time in detail answering any questions I had. More
by Soheun128
Helpful October 20, 2022
Sunny was awesome. He was able to help me find the vehicle I need that I was looking for. Sunny will keep you updated. He was able to help me find the vehicle I need that I was looking for. Sunny will keep you updated. More
by Thanh21thai
September 22, 2022
My experience with frank nieves was outstanding. He was very informative. Will contact him shortly. He was very informative. Will contact him shortly. More
by Tom.defeo
Employees Worked With
September 19, 2022
It was a pleasure to work with A-1 Toyota. Shut out to Quincy Smith and the sales team. Shut out to Quincy Smith and the sales team. More
by heiwahchan
September 11, 2022
They were fantastic! Helped every step of the way through the waiting process. Supply chain problems. Helped every step of the way through the waiting process. Supply chain problems. More
by scott
Employees Worked With
September 02, 2022
We have gotten 3 cars from this dealership and their customer service is top notch. Gary, the GSM, was super helpful and stayed on top of everything to make buying each car easy for us. They are the bes customer service is top notch. Gary, the GSM, was super helpful and stayed on top of everything to make buying each car easy for us. They are the best dealership we have used and have the best cars. We will continue to purchase cars from them in the future. Highly recommend! More
by chaneljmb5
September 01, 2022
Excellent customer service, professional, courteous, friendly and helpful. The Sales Manager Gary and his entire team went above and beyond my expectations. A-1 Toyota has a very comfortable envir friendly and helpful. The Sales Manager Gary and his entire team went above and beyond my expectations. A-1 Toyota has a very comfortable environment. Gary and his team are very professional, knowledgeable, helpful and friendly and went above and beyond to make sure that all my questions and concerns were answered and addressed. They actually exceeded all of my expectations. I have purchased many cars in my lifetime and none of the experiences compare to this one. I highly recommend A-1 Toyota, Gary and the entire team. You won't be disappointed. Absolutely outstanding. More
by cvisbaras@verizon.net
Employees Worked With
August 31, 2022
I do not recommend this place. They are far from professional. I ordered a car from Dealer in June. On August 3rd, Salesperson Lina called me on the company phone and said that They are far from professional. I ordered a car from Dealer in June. On August 3rd, Salesperson Lina called me on the company phone and said that the car had arrived and the remote starter on had not been installed yet, I told Lina that I did not want a remote starter. They installed a remote starter on the car without my permission. I bought the car on August 15th. When I checked the remote starter, I noticed that it was not working properly. On August 29th I emailed Gary, the sales manager, informing him that the Remote starter was not working. I was not satisfied with the product and asked them to share their return policy. I said that under Connecticut law companies are required to share their return policies.If they don't have a return policy, I reported that I have a 30-day return period under Connecticut law. Sales manager Gary didn't share their return policy with me and blocked my email. The remote starter they sold me does not work and they do not want to help in any way. They talk to you until they sell the car, then they don't even look at you. When they sell cars, they forcefully sell non-working accessories. They don't share any return policies and they violate Connecticut law. No one should buy a car or anything from them. They are deceiving people. They don't refund my money. Especially general sales manager Gary is very disrespectful and rude. Here I am writing again. If they want to check the product and help me, I ask them to give me a service appointment. I can bring my car and be happy to return the remote starter that is not working. More
by Emre cifci
Employees Worked With
August 24, 2022
I would like to thank the body shop entire crew At A1 Toyota in New Haven. My first contact was Ralph Doyon. Derek Weaver explained everything in detail, and was an excellent advocate to me in getting Toyota in New Haven. My first contact was Ralph Doyon. Derek Weaver explained everything in detail, and was an excellent advocate to me in getting an awesome paint job. I also want to thank Christina Hendricks, and Steve Lyndon, Louis,John, Jacob, and Tommaro. I can’t stop looking at my truck! Thank you! Lifetime customer now. Scott Olson More
by Scottyo
Employees Worked With
Other Employees :
Derek Weaver, Dan Wheeler,
August 23, 2022
My experience with A-1 Toyota was excellent especially with the sales representative, Quincy Smith, who was top flight He was knowledgeable and helpful without pushing to sell me on the car. When the pape with the sales representative, Quincy Smith, who was top flight He was knowledgeable and helpful without pushing to sell me on the car. When the paper were signing he spent over an hour goin g through the details and fielded several calls that I made after I got home with the car. At the end of the process I looked at him as a friend. More
by darackey
