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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,125 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,126 reviews

October 30, 2022

Very difficult to make an appointment over the phone No one picks up. Had to call back 3 times More

by SLS051
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Al Hendrickson Toyota responded

I apologize for the issues you encountered getting in touch with my team. We strive to deliver seamless and professional service, and it is disappointing that we left the wrong impression. I would appreciate another chance to speak with you to see what more I can do to assist you. If you are willing to discuss this, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 30, 2022

Easy, friendly service , also puntual, good environment. Definitely I’ll come back for my next service. More

by jimmy Medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Al Hendrickson Toyota responded

Jimmy, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 30, 2022

I always have the best experience when come to the dealer, thanks guys! You Rock More

by teresa.harris101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Al Hendrickson Toyota responded

Teresa, thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota!

Oct 31, 2022 -

teresa.harris101 responded

I surely will be back in 3 years for next Toyota!

October 29, 2022

Getting ready to go back to being a shuttle driver for mutt favorite dealership!! Great people, great service!! More

by photosbysusancc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilnord Charles
Oct 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support here at Al Hendrickson Toyota. Have a wonderful day!

October 29, 2022

Chris my service agent was excellent. The service was quick. However, I noticed that the tire plugs for my newly installed tires were missing whenthey broughtmy vehicle. The concierge More

by FELICIA K GREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Al Hendrickson Toyota responded

Felicia, thank you for sharing! We are so glad to hear that Chris delivered a successful service experience. With regard to the rest of your feedback, we apologize for the oversight regarding your tire plugs and assure you that we will work to prevent this from happening in the future. If there is anything more I can do to assist you or help make things right, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 29, 2022

Everything was seamless. I enjoyed my experience. I would purchase another car at this dealership. I enjoyed working with my dealer. More

by wn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 29, 2022

Every time i visit the dealership the service is quick and when my car is ready the courtesy car picks me up at the casino. It's all good. Thanks. More

by KELSOKAREN5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your great review! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

October 29, 2022

It's not the same place laike before IF YOU GOT 800 SCORE OR MORE THEY WANT 12 % INTEREST ,IT'S A MESS NOW TOYOTA COCONUT CREEK FL 33073 More

by PIPETWINS27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that your experience with us was anything less than stellar. Please give us a call at your earliest convenience and we will be happy to see what we can do to help. Thank you for your feedback, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

October 29, 2022

Perfect attention, very professional and faster service. Thanks so much for the best service. Thanks More

by JANEMOSQUERA365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Ordonez
Oct 31, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to work with you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with our team. Safe travels ahead!

October 28, 2022

Was told by phone operator I would get free oil change, told by tech not true, had them check air in tires, this took 1 1/2 hours More

by lewresnick526
Recommend Dealer
No
Employees Worked With
John
Nov 06, 2022 -

Al Hendrickson Toyota responded

It's disappointing that we fell short of our five-star expectations. I am very sorry for the mix-up with our services and the delay you experienced. If you could please give me a call, I would be happy to clear up any ongoing issues. Thank you, Norman Frantz - Service Manager - 954-545-6931

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