Arlington Heights Buick GMC

Dean has always taken care of my service needs! He’s very courteous and willing to help- I like his energy. Also Mike has helped me in the past and I appreciate his help very courteous and willing to help- I like his energy. Also Mike has helped me in the past and I appreciate his help More

Avid Porsche enthusiasts, I spotted this car on CarGurus. Stopped by to see the car, which had already a deposit and customer was on its way to buy it. Financing fell through and Shelley/salesperson let me k Stopped by to see the car, which had already a deposit and customer was on its way to buy it. Financing fell through and Shelley/salesperson let me know right away it was available. I was out of town and my husband went to see the car. Mike Audino/Manager overnighted the docs to me in Texas and returned them next day. They made the process so efficient and simple, no haggling, and direct communication. Finance manager, Mike O’Connell very accommodating to our schedule with the contracts and picking up the car following my return from traveling out of state. Very simple and straight forward car buying experience! Thank you Shelley Barr! We LOVE our new Porsche! “Drive it like it’s stolen!” More

Shelley Barr and the entire staff that I interacted with at Arlington Heights Buick GMC were very helpful and courteous. Being an out of state buyer for a vehicle that is not a Buick or GMC, Shelley treated at Arlington Heights Buick GMC were very helpful and courteous. Being an out of state buyer for a vehicle that is not a Buick or GMC, Shelley treated me as if I was buying the newest and most expensive vehicle on the lot. The entire purchasing process was very swift and enjoyable, the dealerships use of technology was superb but, they did not let that get in the way of their personable customer service over the phone or In person. The overall experience was great and would recommend shopping with them from all over the country. 10 out of 10 experience! Thank you Shelley! More

Jeremy was awesome. Highly recommend!!! Very satisfied/happy with our Jeep purchase. Would highly recommend this dealership. Easy purchase and setup of delivery for out of state. satisfied/happy with our Jeep purchase. Would highly recommend this dealership. Easy purchase and setup of delivery for out of state. More

The oil change was fine. The original encounter with Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service depar Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service department. No answer on Brians phone. There was an outdated voicemail relating to previous week. No prompt to leave a message. I spent more than 40 minutes trying to get someone to answer with no success. Eventually someone (possibly Amy) took a message for Brian to call me. When he called I very adamantly expressed my displeasure with the phone service. Brian apologized and said that he was busy with other customers and/or out to lunch. When I mentioned that the service department was "understaffed' he took exception to that comment. From my vantage point if you can't answer the phones your are understaffed. At that point I was completely disappointed with my experience at your dealership and I cancelled my service order. Later I received a very cordial call from service manager Mike and he spent considerable time listening and answering. The bottom line for me is that I place great importance on customer service and that service begins with being able to get through on the phone and being able to discuss what progress is being made to address my concerns. Herb Lorenz More

They are always fast and courteous and friendly. I have 5 cars serviced there. Brian did a good job of suggesting what my car required. The work was completed early. 5 cars serviced there. Brian did a good job of suggesting what my car required. The work was completed early. More

Service is challenging. Unanticipated issues often arise to frustrate both customers and service reps. Brian is always professional and courteous. He explains well what the issues are and what needs to be d to frustrate both customers and service reps. Brian is always professional and courteous. He explains well what the issues are and what needs to be done. Keep up the good job! More

Great experience overall and excellent customer service from everyone. Chris Lahey was very nice, friendly, and patient with helping me and my fiancee purchase our first vehicle. We are very happy with our from everyone. Chris Lahey was very nice, friendly, and patient with helping me and my fiancee purchase our first vehicle. We are very happy with our purchase of the Chevy Malibu and appreciate all the advice and help we received in making this decision. Thank You so much and we look forward to returning in the future to purchase our next vehicle. More

Mike Ayoub was a pleasure to do business with. His followup and information was critical in my decision in purchasing a new vehicle. I would recommend this dealership to anyone looking for a new or pr followup and information was critical in my decision in purchasing a new vehicle. I would recommend this dealership to anyone looking for a new or pre-owned vehicle, and of course, Mike. More

Cesar was great. His calm and friendly demeanor during the showing and purchasing process was appreciated. I didn't feel pressured into seeing vehicles that I was not interested in and he allowed ample ti the showing and purchasing process was appreciated. I didn't feel pressured into seeing vehicles that I was not interested in and he allowed ample time for me to assess the vehicle condition. Car was in great shape. They had a great selection of vehicles and I would definitely consider buying from them again. More