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Autohaus BMW
St. Louis, MO
3,775 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience".
In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience".
All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.
The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience
The Autohaus Experience
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,775 reviews
January 15, 2025
Good selection. Professionally.run. Very knowledgeable. Too busy. Big service backlog. Need more staff and coverage Professionally.run. Very knowledgeable. Too busy. Big service backlog. Need more staff and coverage More
by Cjkohlbry
January 13, 2025
Sales person was excellent,listened to what we were looking for, and found the vehicle looking for, and found the vehicle More
by Me
Employees Worked With
January 12, 2025
We received exceptional service by Harriet and Ken. They were very patient and with my ever changing demands, and very responsive to ensure that everything was completed in time for a quick holiday spe They were very patient and with my ever changing demands, and very responsive to ensure that everything was completed in time for a quick holiday special. Harriet was very thoughtful in the selection of my license plate and gave me a wonderful complementary BMW model gift. An absolute pleasure to do business with. More
by BH
Employees Worked With
Harriet Bee Chan and Ken Au-Yeung
January 11, 2025
Returned for a recall which was done quickly and efficiently as promised. Friendly and courteous staff. efficiently as promised. Friendly and courteous staff. More
by Oliver.k
January 11, 2025
Excellent courteous service. The communication during the work, by phone, lets you know exactly what is being done. Couldn’t be more pleased. The communication during the work, by phone, lets you know exactly what is being done. Couldn’t be more pleased. More
by msumner123
Employees Worked With
Zinaida Bajramovic
January 08, 2025
They provide an excellent service. The staff is knowledgeable, helpful, friendly and professional, I have been a customer of this dealership for many years. The staff is knowledgeable, helpful, friendly and professional, I have been a customer of this dealership for many years. More
by Puttmaster
January 07, 2025
It was a great experience to purchase our first BMW, from Steve Zitgo. He was personable and informative in helping make our decisions. Steve Zitgo. He was personable and informative in helping make our decisions. More
by Bradjurg
Employees Worked With
January 06, 2025
I have worked with them for 25 years. They always take good care of my cars and are trustworthy and efficient. They always take good care of my cars and are trustworthy and efficient. More
by Carol
January 05, 2025
My SA was quite possibly the least empathic person I've ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a c ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a call from a young man who told me the SA told him to call me and let me know no loaners were available. Best the SA could do was schedule me a new time. Drop it off the second time (Vehicle is still under CPO warranrty btw) and explained the situation and this was the second time it's been in for the same issue. I was told that if it wasn't the same part I'd be responsible for the cost of repair. No mention that I still had a warranty. I got an estimate for $6000+ in repair costs. I was told it was a water pump and leaking engine plugs as well as a headlight. I had to remind them of the warranty which covered the headlight but all the sudden the water pump was not leaking after all, even though the coolant was all gone. I guess once the warranty expires that water pump might start leaking again. No offer to fix the engine plugs either. Last time I'll use Autohaus. My SA is the worst, my last visit with was awful as well. More
by john
Employees Worked With
