Autohaus BMW

Fantastic Experience - Transparent, Timely, and w Integrity It was hard enough knowing my vehicle was going to be a total loss and realizing I’d have to begin the process of finding another car. After several v It was hard enough knowing my vehicle was going to be a total loss and realizing I’d have to begin the process of finding another car. After several visits to other dealers and being bait and switched, I dropped by Autohaus and met Bob. Bob was kind — he took the time to learn about me and my family’s needs and then went the extra mile (literally thousands of miles) to find the X7 I wanted. He made the process easy and on my time and operated with complete transparency. What impressed me the most was his timeliness to my questions via email and text. His honest integrity was refreshing and he never forced me to arrive at a decision I wasn’t comfortable with. The whole experience restored my faith that service excellence still has a place in this world, esp. at Autohaus BMW. There’s a reason they are family owned and a reason why so many of them are tenured folks. From Bob to Brett, to Larry and Heather — their collaboration was seamless and their passion for their work and these cars is second-to-none. They made the car shopping and purchase process simple and enjoyable! More

Service Appointment- Above and Beyond Other BMW dealerships cannot compete with Autohaus. The repairs were completed on time and we were treated like family. High recommend this dealershi Other BMW dealerships cannot compete with Autohaus. The repairs were completed on time and we were treated like family. High recommend this dealership and Chris Clem! More

I had a call back on driver side airbags, oil change I have had several new cars in my lifetime, but I really like this particular dealership. They always seem pleasant and willing to go the extra mile. I have had several new cars in my lifetime, but I really like this particular dealership. They always seem pleasant and willing to go the extra mile. More

Outstanding Other BMW dealerships in town could not fix the problem or seemed like they cared. They would try to fixed it short term just to get out the door. Other BMW dealerships in town could not fix the problem or seemed like they cared. They would try to fixed it short term just to get out the door. Autohaus was spot on and communicated daily through the process. More

Horrible Experience Cauing Physical Illness I sustained an asthma attack due to poor mechanical service. The manager refused to make it right. After receiving two recall letters, I had taken m I sustained an asthma attack due to poor mechanical service. The manager refused to make it right. After receiving two recall letters, I had taken my car to BMW Autohause for a blower motor rewire recall in April of 2019. I experienced something dragging my battery down afterwards. One service guy admitted that the mechanics had crossed up the wiring causing serveral fuses to blow out. The following month, I received another recall letter for a blower motor pcv valve replacement. I had additional work done replacing the radiator, some hoses and they had to recharge the battery. (note I had to tow the vehicle to the shop because it wouldn't start up. Upon receiving my car back, after 4th of July holiday; I hadn't made it off the lot before I tried the air conditoning and the blower would not work. The service guy and manager wittnessed it. (I suffer from asthmas & am soley dependant on air). The service manager suggested that I spend more money to determine the cause and purchase additional work. I had an attack upon leaving because no resolution was made. I find it appalling, due to the fact the manufactuerer was aware of the blower motor defencencies and the manager would not stand behind the direlect work performed by his mechanics. I feel he should have made it right. This has been the worse experience I've ever encountered at the BMW autohaus location. More

Service appointment Excellent service, as always. Anytime Mr. Krysiak is the service advisor, it always goes well! You want quality work? Go to Autohaus. Their attention Excellent service, as always. Anytime Mr. Krysiak is the service advisor, it always goes well! You want quality work? Go to Autohaus. Their attention to detail, from the moment you arrive to your car freshly washed and clean, is remarkable. More

So far so great Autohaus BMW is legitimately about their business. No hassle during the purchase and sold on the service side as well, which is really what matters. Autohaus BMW is legitimately about their business. No hassle during the purchase and sold on the service side as well, which is really what matters. The Autohaus experience is a real thing. More

Great service as always Chris is a pro and always makes my service experience a pleasant one. Chris' service experience is part of the reason I continue to own a BMW. Chris is a pro and always makes my service experience a pleasant one. Chris' service experience is part of the reason I continue to own a BMW. More

Cool, Calm and Collected. That's Chris Clem, my service advisor. AC not working due to user error but Chris got me in on short notice and will take care of routine maintenance That's Chris Clem, my service advisor. AC not working due to user error but Chris got me in on short notice and will take care of routine maintenance while the car is there. I am a long-time customer of Autohaus Mini and now four years with Autohaus BMW. Chris is consistently calm, knowledgeable, and does more than expected. I could go to a BMW dealer much closer to home but I know that Chris and Autohaus will take excellent care of my 328d wagon. Thanks so much! More

Repair I've been coming to this location for almost 4 years and the service has always been outstanding from the time I arrive. Ms. Patti Kupfer is my servi I've been coming to this location for almost 4 years and the service has always been outstanding from the time I arrive. Ms. Patti Kupfer is my service advisor and she is awesome! She always provide great recommendations and the outcomes have always been positive. There is a BMW dealership less than 5 miles where I live (IL) but I choose to drive 20 miles to this location (STL) for the great service. More