Autohaus BMW

Great experience! Everything was handled via email so all we had to do is go in and sign. They also worked directly with the Bank. Steve was absolutely great to dea Everything was handled via email so all we had to do is go in and sign. They also worked directly with the Bank. Steve was absolutely great to deal with and all my 100 questions! More

Salesperson was great and had patience during our selection process. Overall dealership execution after that was poor. We have purchased several vehicles from this dealership and this was by far the selection process. Overall dealership execution after that was poor. We have purchased several vehicles from this dealership and this was by far their worst execution. More

Always professional and easy to work with. The dealership provided a loaner car, no questions asked. The dealership provided a loaner car, no questions asked. More

Great service from Chris Clem. Loaner car to fixing the belt all complete in time Loaner car to fixing the belt all complete in time More

The service was good, but it’s still not the same experience as it was when Linda Schaefer was there. Brittany is great as well and it’s not her fault that there are no loaner cars anymore and it ta experience as it was when Linda Schaefer was there. Brittany is great as well and it’s not her fault that there are no loaner cars anymore and it takes three weeks to get an appointment for service. I moved from Plaza BMW to Autohaus when Linda came there. I have stayed there because the Autohaus service experience has always been good, but it definitely has been slipping the last few years with less loaner cars, longer periods to get appointments and just the overall experience. Linda used to use every resource and coupon to get a discount on whatever service was being done. She also never assumed that we needed to change filters just because it was at the mileage limit and as recommended. She would wait to see what the text said and then let me know. Sometimes it needed it and sometimes it didn’t. It feels like everything is coming from a manual now and you have to have this done no matter what the condition of the particular part is and if it really needs to be changed. It just sounds like that’s the environment that Autohaus operates from now and maybe the others do as well. Brad Mares as a sales person who I bought cars from in the past at Autohaus and recently left to go to West County BMW and is offering incentives to purchase cars and have them serviced there. I’m not considering that right now, but will do so if I have the same feeling over the next year. Brittany and the cashiers are all really nice and the dealership is clean and convenient for me to get there but I just don’t have the same feeling and loyalty like I did when Linda was there. More

my new favorite place to service my car! Staff was attentive, clear communication and kind. Staff was attentive, clear communication and kind. More

They are very attentive to their client’s needs. Service manager is exceptional and goes above and beyond every time. Service manager is exceptional and goes above and beyond every time. More

Excellent Service! The video explained everything that was done and each encounter was pleasant. Would recommend to all. The car wash was a pleasant surprise. The video explained everything that was done and each encounter was pleasant. Would recommend to all. The car wash was a pleasant surprise. More

They followed through on every promise and expedited purchase transaction to meet my needs. Felt all interaction was in “good faith”. purchase transaction to meet my needs. Felt all interaction was in “good faith”. More

Brought my 2008 BMW in for a tire repair and the staff was phenomenal! Not only did they patch my tire but also took care of two recalls I didn’t know I had, plus performed a complimentary inspection to l was phenomenal! Not only did they patch my tire but also took care of two recalls I didn’t know I had, plus performed a complimentary inspection to let me know of potential issues before they became active problems. More