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BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
616 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 616 reviews

June 25, 2025

I was prepared for a rough experience, the kind I've had so many times before in my long life. However, this was completely the opposite! Mazda in Crystal Lake could not have been more pleasant! My salesman More

by Paula
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Krol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico, 5 star
June 24, 2025

Awesome service. Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will More

by Geoalb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

An Unforgettable Car-Buying Experience at Anderson BMW in Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with th More

by jspulak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nico Ghiselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Fourth straight purchases from this amazing dealership! Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so More

by crazycarguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Michelle and BMW of Crystal Lake were exceptional. I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I c More

by Dbryant252
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti More

by ericstrande
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what More

by Sid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Michelle has helped us find two perfect cars over the past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. More

by Lulu60048
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma More

by Happy Customer
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cogdill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

2nd car we've bought through Michelle, and we'll definitely call her for the next one! She made everything very easy! More

by smartin110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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