BMW and Mazda of Crystal Lake

I was prepared for a rough experience, the kind I've had so many times before in my long life. However, this was completely the opposite! Mazda in Crystal Lake could not have been more pleasant! My salesman so many times before in my long life. However, this was completely the opposite! Mazda in Crystal Lake could not have been more pleasant! My salesman, Daniel, was THE nicest-and most patient-young man I could have hoped for. We had communicated a few times by text prior to my meeting him. He was delightful in person. The car I saw online was the car I saw in the dealership and the keys I turned over for my trade were not "held hostage". I was in and out within TWO hours. Every single person I encountered was unfailingly pleasant. The sales manager, Nico, was a gem and the finance guy, Mike, was the biggest surprise. Talk about efficiency and NO HARD SELL. I would not hesitate to buy another Mazda from them or refer anyone to this dealership. I absolutely love this place. :-) I was very happy with the entire experience. More

Awesome service. Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will be back to this dealership for my next purchase More

An Unforgettable Car-Buying Experience at Anderson BMW in Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with th Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with the entire experience. Having owned many cars over the years, I can confidently say this was, by far, the very best dealership experience I have ever had. From the moment I walked in, the entire team at Anderson was incredibly welcoming and genuinely appreciative of me joining their family. There's a palpable sense of teamwork and dedication to customer satisfaction that truly sets them apart. A special shout-out must go to Zack Martin, who went above and beyond in every possible way. Zack not only ensured I received the best possible deal on my new BMW, but he also provided an unparalleled customer experience. He made it his top priority to facilitate a seamless transition for me, especially after a truly poor experience with a previous Jeep dealership. Zack's dedication turned what could have been a stressful situation into an incredibly positive and exciting one. His professionalism, expertise, and genuine care were evident at every step. If you're looking for a new BMW and an exceptional buying journey, look no further than Anderson. You won't be disappointed! More

Fourth straight purchases from this amazing dealership! Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so easy and simple and my new BMW was perfect at delivery!!! I will continue to purchase vehicles from this team and dealership as well as confidently refer as many people as possible can. I know I will never be embarrassed or let down. Perfect experience!!! More

Michelle and BMW of Crystal Lake were exceptional. I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I c I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I contacted BMW of Crystal Lake directly. Michelle and the team made my purchase and trade in a painless exercise. I was able to complete the purchase and take possession in 24 hours. More

Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiting... FINALLY saw their X5 M sport pop up on Autotrader Thur morning. Leah was kind enough to snap pictures while it was still in detail. Zack, what can I say about Zack except he made the deal happen and hung with me for the 5 hours it took to get into the sales guy (that's what you get when you drive down from Milwaukee to buy a car just hours after it goes on sale, NOT blaming them.) Mike was great with the sale and worked with me as I waffled for days about the warranty that I bought, cancelled and then bought again. Absolutely never felt any pressure and these are very easy people to work with. Drove home with my car that night, slept well. Got up Friday, drove it to work. Loved it. Thanks all, you made buying my 1st BMW a breeze! More

Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what you do to grow your customer base. You are the reason why BMW stand tall as a brand. Thank you!! More

Michelle has helped us find two perfect cars over the past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. past five years. She goes above and beyond, working on behalf of the customer, and without any pressure or gimmicks. Makes the experience seamless. More

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

2nd car we've bought through Michelle, and we'll definitely call her for the next one! She made everything very easy! definitely call her for the next one! She made everything very easy! More