BMW and Mazda of Crystal Lake

Oscar was great, very professional and great customer service. Would highly recommend working with Oscar. service. Would highly recommend working with Oscar. More

Michelle is the best! Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service departme Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service department is great. Devon helping with tech stuff. Nico sold me our 1st BMW, Michelle the new baby! Highly recommend. Treat yourself, yolo! More

I highly recommend buying from these folks. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. More

We had such a great experience working with Michelle and Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to answer all of our questions, walk us through every option, and made sure we felt completely confident in our decision. The entire process was smooth and transparent—everything from pricing to financing to next steps was clearly explained, which made it feel easy and stress-free. What really stood out was how accommodating they were with our busy schedule. They were patient, respectful, and never made us feel rushed. That kind of service goes a long way. If you’re looking for a dealership that truly makes the car-buying experience enjoyable, we highly recommend Anderson BMW! 🚗✨ More

Great dealership! Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff. From Sales to service everyone went out of their way to make me feel comfortable throughout the whole process. More

Big thanks to Oscar and Mike for helping me purchase my first BMW X1. Their professionalism and support made the entire process smooth and stress-free. Couldn’t have asked for a better experience! Great de first BMW X1. Their professionalism and support made the entire process smooth and stress-free. Couldn’t have asked for a better experience! Great dealership with excellent customer service—everything was handled efficiently and transparently from start to finish. More

I came in looking for a Mazda 3 Sedan after a long search and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned they do get some in time to time but they go fast. I inquired how often and he mentioned they had a sister store in Rockford. I asked if he could check there online to see if any were in route or how soon or if any there. He did, found one, and was aggressive and assertive enough to immediately ask him manager as his initiative to bring it to the Crystal Lake store the next day so I could conveniently check it out locally. Zion immediately ask Branch Manager Dan B. who came out to meet and speak with me briefly and was only too happy to get it transferred over to get looked at the next day and could not have been nicer. Zion was quick to realize I would have likely gone to Rockford to see and buy and smart enough to initiate the transfer for their sale and share the information he had to help me find the car I was meant to find and buy there. Smart, attentive, courteous, and knows how to close, easy going about letting customers test drive and check out cars. Zion easy going, easy to reach, follows up well, does what he says and keeps his word. He will be excellent employee for years to come and helped make the purchase a breeze. Followed up after car purchase to make sure I got spare Key Fob. The whole staff is great and friendly. Great experience after others that were not. Very glad I stopped that day and bought local and asked a few questions of Zion. He made that sale happen with basic courtesy, customer service, and seizing the moment to make a sale happen with initiate and quick thinking. More

Oscar, Nico, Heather and Mike were phenomenal. No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this d No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this dealer. I used to sell used cars at another dealership and I can say I will likely never purchase a car elsewhere as long as I am in the area, and likely will consider to purchase from here even if I move. (The internet age is great). More

Oscar was wonderful to work with. Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another reso Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another resource to confirm he was providing the right information. I appreciated his constant contact and they searched for the perfect vehicle and accessories for me. I never felt rushed or, more importantly, lied to or mislead. I would recommend Oscar to anyone visiting Anderson Mazda BMW of Crystal Lake! More