BMW and Mazda of Crystal Lake

Big thanks to Oscar and Mike for helping me purchase my first BMW X1. Their professionalism and support made the entire process smooth and stress-free. Couldn’t have asked for a better experience! Great de first BMW X1. Their professionalism and support made the entire process smooth and stress-free. Couldn’t have asked for a better experience! Great dealership with excellent customer service—everything was handled efficiently and transparently from start to finish. More

I came in looking for a Mazda 3 Sedan after a long search and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned they do get some in time to time but they go fast. I inquired how often and he mentioned they had a sister store in Rockford. I asked if he could check there online to see if any were in route or how soon or if any there. He did, found one, and was aggressive and assertive enough to immediately ask him manager as his initiative to bring it to the Crystal Lake store the next day so I could conveniently check it out locally. Zion immediately ask Branch Manager Dan B. who came out to meet and speak with me briefly and was only too happy to get it transferred over to get looked at the next day and could not have been nicer. Zion was quick to realize I would have likely gone to Rockford to see and buy and smart enough to initiate the transfer for their sale and share the information he had to help me find the car I was meant to find and buy there. Smart, attentive, courteous, and knows how to close, easy going about letting customers test drive and check out cars. Zion easy going, easy to reach, follows up well, does what he says and keeps his word. He will be excellent employee for years to come and helped make the purchase a breeze. Followed up after car purchase to make sure I got spare Key Fob. The whole staff is great and friendly. Great experience after others that were not. Very glad I stopped that day and bought local and asked a few questions of Zion. He made that sale happen with basic courtesy, customer service, and seizing the moment to make a sale happen with initiate and quick thinking. More

Oscar, Nico, Heather and Mike were phenomenal. No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this d No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this dealer. I used to sell used cars at another dealership and I can say I will likely never purchase a car elsewhere as long as I am in the area, and likely will consider to purchase from here even if I move. (The internet age is great). More

Oscar was wonderful to work with. Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another reso Very kind, personable, knowledgeable and patient with my changing requests. If he was not 100% sure of something, he immediately went to another resource to confirm he was providing the right information. I appreciated his constant contact and they searched for the perfect vehicle and accessories for me. I never felt rushed or, more importantly, lied to or mislead. I would recommend Oscar to anyone visiting Anderson Mazda BMW of Crystal Lake! More

Had a seamless experience at Mazda of Crystal Lake! Oscar was fantastic—he really took the time to listen to what I was looking for and made the entire process feel low-pressure and professional. Nico, Oscar was fantastic—he really took the time to listen to what I was looking for and made the entire process feel low-pressure and professional. Nico, the sales manager, was also great to work with and ensured everything stayed transparent and moving quickly. If you’re looking for a new Mazda and want to skip the typical dealership headache, ask for Oscar. More

I had a great experience, buying a Certified pre owned CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put me under no pressure to buy. Everyone respected my time and made the purchasing process painless. Thank you to GM Dan Brzozowski and his entire team! More

Everything good at this dealership! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! More

Oscar, Nico, Leah and Mike were all a pleasure to work with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t be happier with how things turned out. If you’re looking for a vehicle for your specific needs, definitely consider shopping with the team here. You can’t go wrong! 🙌🏽 More