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BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
486 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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360 S Illinois Rte 31

Crystal Lake, IL

60014

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Showing 486 reviews

August 18, 2022

Ralph helped me buy my Mazda CX5 back in June. He was great, very positive and attentive, and easy to work with. He addressed any questions we had. We live 45 minutes from Crystal Lake and he even More

by beckylindy30
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

Amazing experience! My salesperson, Ralph Sidorowicz, was extremely attentive and actually took the time to listen to me and address all of my questions and concerns. Af More

by Nick E.
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

I purchased a BMW X5 and Ralph as always is a pleasure to work with. I appreciate the time Ralph took to go over multiple vehicles with me, to make sure I purchased exactly what I wanted. This is my second p More

by T_Hass
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

Overall a great experience - Dominic Krisky really went above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and e More

by Tracy.mceachern
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cogdill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2022

The entire experience was wonderful. He wasn’t pushy or pressuring. He was personable, yet professional. Everything turned out better than expected. We live closer to another BMW dealer; More

by Skeptical daughter
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2022

THANK YOU for the best experience with our purchase. Dan Brzozowski and Ralph Sidorowicz are the Best. Process was very smooth and not stressful. Finance Manager was excellent in explaining the financia More

by Wbocnorthfield
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

It was an excellent visit thanks to Ralph who help us to get out nice and easy. More

by Jay
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2022

Great experience, very knowledgeable and helpful with finding the right vehicle! Dominic was great answered all my questions. More

by charlieemma187
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

I brought my car in for a windshield replacement and found out my vehicle needed major repairs that would cost more than the vehicle was worth. Ralph found me a beautiful car that had low mileage at a v More

by Racheal N
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Sidorowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Dom was a very knowledgeable and made the entire process of purchasing a new car very easy! More

by LF
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schwarz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Krisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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