BMW and Mazda of Crystal Lake

I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More

Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’ Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’t say enough about how everyone that I interacted with was very supportive and professional! Keep up the amazing work! More

Oscar is very good in communicating with clients regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day. regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day. More

James was so accommodating and knowledgeable about the vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealers vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealership. The entire staff was very friendly and helpful. It was a great experience. More

Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks for all you did! More

I bought a used car for my daughter and I can’t say enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! enough good things about Oscar, management, and the dealership as a whole. They are very professional and friendly. I highly recommend! More

Love the dealership. They were wonderful to work with. I was looking for a car for over a year and they were the first to actually try and help me. Highly recommend They were wonderful to work with. I was looking for a car for over a year and they were the first to actually try and help me. Highly recommend More

Overall, this dealer was great to work with. They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and to They did quality work, and spent a lot of time to make sure that I knew all of the details of the car purchase program. The staff are friendly and took care of all issues that I might have had with the car I eventually bought, before they were even a problem. Only slight downgrade (wish I could post 4.5 stars!) was that for parts of the process, things took a very long time, with only fair communication. And the fact that their website suggests different prices (mainly, interest rates) than are actually possible. Other than that, I would totally buy a car from them again! More

Michelle is an amazing sales rep. She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my daughter. We arrived at the dealership late on a rainy night (not ideal I know), but Michelle and Nico worked with us and we got the car purchased that night. Mike in the finance department also worked swiftly to get it all done, which we greatly appreciated. They were all very cordial, polite, and actually made car purchase enjoyable. I would strongly recommend them to anyone looking for a vehicle. More

It was a great experience from start to finish. Michelle was on top of things and communicated and responded promptly. The entire transaction was seamless. Devon was very knowledgeable and patient Michelle was on top of things and communicated and responded promptly. The entire transaction was seamless. Devon was very knowledgeable and patient in explaining the connectivity features.They both exceeded expectations. More