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BMW and Mazda of Crystal Lake
Crystal Lake, IL
1,032 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,032 reviews
March 27, 2026
I had a great experience, buying a Certified pre owned CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put CX5 at Mazda of Crystal Lake. I have experienced great customer service from all staff. Oscar did a thorough job showing me all my options and put me under no pressure to buy. Everyone respected my time and made the purchasing process painless. Thank you to GM Dan Brzozowski and his entire team! More
by Pats
March 26, 2026
Purchased a used 2020 BMW x5 with 49,000 miles from crystal lake BMW. Car had a prefect carfax and all maintenance done at dealerships except tires. 2,000 miles later I needed a new rear differential ( crystal lake BMW. Car had a prefect carfax and all maintenance done at dealerships except tires. 2,000 miles later I needed a new rear differential ($7,000). I tried to work with the dealership to make repairs at their site but the manager couldn’t even take my call (he was in a meeting). They serviced the rear differential pinion and seal as part of prep for sale. This was my family’s 5th purchase from this dealership. I will not be returning and highly recommend avoiding the service there. More
by Tryan
Employees Worked With
Michelle
March 25, 2026
Everything good at this dealership! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! More
by Sween7
March 01, 2026
Oscar, Nico, Leah and Mike were all a pleasure to work with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t with. They’re fair and treat customers like family; providing great service from the jump! I was able to get an amazing deal on a Mazda3 and couldn’t be happier with how things turned out. If you’re looking for a vehicle for your specific needs, definitely consider shopping with the team here. You can’t go wrong! 🙌🏽 More
by Cesario.jason
February 23, 2026
I had a very straightforward experience buying my car. The salesman was professional, helpful, and made the process easy from start to finish. I appreciate how smooth everything went. The salesman was professional, helpful, and made the process easy from start to finish. I appreciate how smooth everything went. More
by joseduron547
February 15, 2026
Everyone at Anderson was helpful and welcoming, especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. More
by Mary S
February 02, 2026
Nice atmosphere and friendly staff! Loved the nice selection of cars they had available and affordable pricing Loved the nice selection of cars they had available and affordable pricing More
by Danielle
Employees Worked With
February 01, 2026
The best part about the dealership was our salesman Oscar by far. He was the most helpful person I have ever dealt with in my life. I feel like I would have not bought a car unless we got to know him and he by far. He was the most helpful person I have ever dealt with in my life. I feel like I would have not bought a car unless we got to know him and he showed us all that the car could do. Personally I don’t know very much about cars and he explained everything so perfectly it was way better than I could have ever asked for. The Mazda app makes everything so much easier and me being not very good with technology made the entire thing so convenient. 1,000,000/10 I would tell anyone to come and see him when buying a car. Very knowledgeable and extremely polite. More
by whitesox2797
Employees Worked With
January 10, 2026
Excellent service. Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda! Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda! More
by dasha
January 05, 2026
Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. More
by mikecrowley74
