BMW of Catonsville

Exceptional service from everyone who helped my family during the trade in process. We are extremely happy with how everything went. during the trade in process. We are extremely happy with how everything went. More

Purchased a 2024 BMW IX Loaner from Joe and loved my experience, Incredibly patient with explaining the difference between the 2023, 2024 and 2025 models and walked me through all the features of the ca experience, Incredibly patient with explaining the difference between the 2023, 2024 and 2025 models and walked me through all the features of the car. Appreciated the walk through of the different trims and features often not mentioned such as air suspension. Post Sale, he followed up as well to make sure I was enjoying my new car experience would absolutely buy from Joe again. More

I have been coming to this dealer for service for more than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quot than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quoted me $2000 for a radiator replacement. I agreed to the work and when I picked the car up, I noticed a significant paint chip on the car that was not there when I dropped it off. What's more disturbing is that when I pointed it out to Mel Cuesta he reviewed some video of when the car was came into the garage and insisted that the damage was there. It was not and the video does not show depth of the panel or situation. I have no reason to make this up. Mel, stuck to his script and could not have cared less about my complaint. I will never do business here again! More

Howard and the entire team were very professional, authentic, and the whole process was so smooth (to my pleasant surprise). Would definitely recommend this location and staff to anyone in the market authentic, and the whole process was so smooth (to my pleasant surprise). Would definitely recommend this location and staff to anyone in the market for a new vehicle. More

I live in Florida but for the second time I went to BMW of Catonsville to get a new lease. Super professional staff and I can only recommend others to work with Rick and this dealership. of Catonsville to get a new lease. Super professional staff and I can only recommend others to work with Rick and this dealership. More

Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More

Howard listened to our needs and deliver on getting us into our new car, Mark in finance was great too. into our new car, Mark in finance was great too. More

Everyone at this location was very customer friendly that I had to encounter with from the salesman to the financial director. I had to encounter with from the salesman to the financial director. More

My salesman was Errol and Jhonayra the finance manager worked perfectly as a team both had exceptional customer service. worked perfectly as a team both had exceptional customer service. More

Howard and sales and Mark and finance were great. They work to get me what I wanted and it all worked out. They work to get me what I wanted and it all worked out. More