BMW of Catonsville

Second car buying experience in a few months, they used to be better but since covid it’s been rough to be better but since covid it’s been rough More

I have many regrets that I accepted the first sales advisor available when I purchased my car at this dealership instead of looking up in advance for a longstanding advisor with excellent reviews like advisor available when I purchased my car at this dealership instead of looking up in advance for a longstanding advisor with excellent reviews like Joe Feng. I ordered my car from a salesperson who was short term and left mid way in my delivery process, consequently during the changing of the guards it was not relayed to me my car would be missing a standard BMW feature I was expecting, the trunk hands free opening because of a missing chip. Right after my car was delivered the second advisor that took over also left. After about a month when I had gathered questions about my car I was left without an advisor once again. Thankfully I was referred to Joe Feng who has stepped in and helped me with all my questions and any issues I have even though he was not the original advisor that sold me the car and did not earn the commission. When I buy another BMW from this dealership (this is my third from this dealer) I will be sure to ask for Joe Feng who has been working here for many years is a wealth of information and has an excellent track record. Joe is diligent, thorough and considerate. I wish I would have bought my car from him in the first place and I highly recommend that when considering a BMW you seek out the expertise of Joe Feng. Thank- You Joe!! Maggie S. More

My purchase of a BMW I4 Edrive40 went through BMW of Catonsville after checking DealerRater for highly rated BMW dealers, salespersons and service. I made direct contact with Howare Moon, arranged an ap Catonsville after checking DealerRater for highly rated BMW dealers, salespersons and service. I made direct contact with Howare Moon, arranged an appointment and ordered a car with all the specs I wanted direct from BMW. Howard and BMW of Catonsville provided clear, accurate and easy guidance all the way through the process together with updates. Start to finish from the order to delivery was three months.... which at the tail end of the supply chain shortages was nothing short of amazing. Contact with BMW Genius was also helpful. In sum, you would be well served to use Howard Moon and BMW of Catonsville if you're seeking a BMW - no matter which model. I'm sure glad I did. More

Jae Lim my client Advisor was wonderful. I was looking for a car that fits my needs but I couldn’t find what I want. But Jae took his time to narrow down my needs and wants. It was great ex I was looking for a car that fits my needs but I couldn’t find what I want. But Jae took his time to narrow down my needs and wants. It was great experience I had from Jae Lim and his management team. Anthony and Sam in finance. I love my new BMW!!! More

We had a great experience at this dealership. Jae Lim was very helpful and friendly. This is second time I’m buying a car from this dealership and this is the best experience I’ve ever had. Thank Jae Lim was very helpful and friendly. This is second time I’m buying a car from this dealership and this is the best experience I’ve ever had. Thank you BMW of Catonsville Team. Will come back for another one. More

I finally received my dream car from Jae Lim at Catonsville BMW. It has been long 5 months since I ordered my first BMW X1. but Jae kept me informed about each every process of my BMW order. Sam di Catonsville BMW. It has been long 5 months since I ordered my first BMW X1. but Jae kept me informed about each every process of my BMW order. Sam did great job on my financing and protections on my BMW. Thank you guys! More

Keon in services has always show professionalism, knowledge of the services provided to my vehicle, to include clear, concise information and he is friendly. I have had my car serviced at this locati knowledge of the services provided to my vehicle, to include clear, concise information and he is friendly. I have had my car serviced at this location for a few years and requested for Keon when he is available! Awesome work!! More

Great experience! Jamie was awesome. Super patient and answered all my questions. Will definitely use her in the future! Jamie was awesome. Super patient and answered all my questions. Will definitely use her in the future! More

I got a great deal from Jae. He was a easy going and honest from the beginning to the end. And great work ethic. Thank you He was a easy going and honest from the beginning to the end. And great work ethic. Thank you More

Service advisor was very knowledgeable about the products & services. Brittany explained why I needed to service my vehicle on a regular basis. & services. Brittany explained why I needed to service my vehicle on a regular basis. More