BMW of Freehold

Poor Service!! Tiresome and DisappointmentCompetitive Poor Service!! Tiresome and Disappointment Competitive price and they got good inventory of cars but very bad service. I bought the car from them Poor Service!! Tiresome and Disappointment Competitive price and they got good inventory of cars but very bad service. I bought the car from them on Apr 14. Paid them in full. Two issues Issue1: Missing key. After the payment, the salesperson mentioned that he has only one key and get the second key sooner. No mention of missing key while I checked the car few days back . I have been chasing on the second key ever since then. The salesperson promised to return the call couple of times initially but didn't return the call. I am trying to reach out to sales manager, every time when the reception transfers, it will go voicemail. No response to emails either. Issue2: Incorrect documentation. Address in the title and registration is incorrect even though they got multiple address proof from us. No action has taken from their side to correct that when raised. I need to reach DMV to correct that now. Overall It's very disappointing and bad service. They will give zillion calls & follow ups when you express interest in buying. Once you paid the money, that's it. Even after reviews & multiple calls, I am not seeing anyone from dealership trying to resolve the issues reported. Yet, I am writing this review for two reasons 1. Hoping, the dealership will learn something from this to provide better customer service 2. Customers - Do not take the dealership salesman word for it. Few of them do a really poor service(Not blaming all, a few, especially the salesman who helped us). Ask them to show things before you buy. More

We leased a BMW from William Lauer (Billy). Billy was awesome, knowledgeable, friendly and attentive. We will definitely be back for another BMW. We definitely will recommend him to our family and frien awesome, knowledgeable, friendly and attentive. We will definitely be back for another BMW. We definitely will recommend him to our family and friends. More

John already has so many admirers – wonder if he needs one more!! But must give the credit where it is due. Buying a new car can be a harrowing experience full of anxiety and conflict. I am glad we met J one more!! But must give the credit where it is due. Buying a new car can be a harrowing experience full of anxiety and conflict. I am glad we met John when we went to BMW dealership looking for our first BMW. We found him to be very knowledgable about all the technical features of the BMWs. John was a great guy to work with. He was very courteous, respectful and patient. He understood our requirements. He went over the functions of all the technical aspects of the car when we took the delivery and told us to call him if we needed any more information. This was very reassuring at our age. We are sure he is a great asset to the dealership. He is a bright young man. We wish him all the success in life. Vinod K More

Mike was amazing from the moment I got there to the time I left, and even after he has made himself available to answer questions. Definitely 5 Star! I left, and even after he has made himself available to answer questions. Definitely 5 Star! More

Mike was the best! He gave me such a great deal on my car. I had my car built and it only took a month to come in. He was very helpful with giving me updates on when the car was coming on and made sure I car. I had my car built and it only took a month to come in. He was very helpful with giving me updates on when the car was coming on and made sure I was happy. More

Selling cars above MSRP. I purchased 21 M4 at Penske dealership in CT , BMW of Greenwich and was advised Penske dealers do not sell above MSRP. dealership in CT , BMW of Greenwich and was advised Penske dealers do not sell above MSRP. More