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BMW of Freehold
Freehold, NJ
1,835 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,835 reviews
October 31, 2018
Nice Experience Got a good deal at Freehold. Gary and Nick were outstanding and made me feel comfortable during the entire process. Both are real pros with an eye tow Got a good deal at Freehold. Gary and Nick were outstanding and made me feel comfortable during the entire process. Both are real pros with an eye toward making the customer experience an enjoyable one. Can’t forget Amy either. She was the one who walked me thru and set the whole thing up. She’s a real sweetheart. If your purchasing or leasing ask for Gary and make sure you get Nick for the finance piece. Mike More
by Mickp
Employees Worked With
Orville Bynoe, Amy Nolan, Nick Schaible, Gary Mcnichol
Helpful October 31, 2018
Chris Fash was Great I bought a 328. It is my First BMW. This is my dream car and I am so happy that I have it now. Chris was fantastic and helped me with everything in bu I bought a 328. It is my First BMW. This is my dream car and I am so happy that I have it now. Chris was fantastic and helped me with everything in buying the car. Thank you Chris and Bmw of Freehold. More
by Jesse
October 31, 2018
Great service Chris was friendly and attentive to our wants and needs. John McBride runs an incredible dealership and should be commended for his knowledge and expe Chris was friendly and attentive to our wants and needs. John McBride runs an incredible dealership and should be commended for his knowledge and expertise. Nick in finance department was wonderful and so personable! More
by Juliey
October 31, 2018
Great experience First off, I highly recommend this dealership. The staff was very friendly and helpful in assisting me picking out my vehicle. Going in, I wasn't too First off, I highly recommend this dealership. The staff was very friendly and helpful in assisting me picking out my vehicle. Going in, I wasn't too confident I would come out purchasing anything, but they made the process so simple and easy, I couldn't refuse! More
by CarGuy
October 30, 2018
Very honest, professional and courteous at Freehold BMW! I have never had an uncomfortable experience or felt pressured in any way, Robert Gamble was very honest and professional! I would highly recommend I have never had an uncomfortable experience or felt pressured in any way, Robert Gamble was very honest and professional! I would highly recommend buying a car at BMW of Freehold! More
by jamesr
Employees Worked With
Robert Gamble
October 18, 2018
Great experience . Made sure that I fully understood what I needed and why and very helpful in the process always putting me first. Highly recommend. . Made sure that I fully understood what I needed and why and very helpful in the process always putting me first. Highly recommend. More
by lucydog1
October 17, 2018
Best experience at a dealership! Thank you for your excellent customer service! I really appreciated you taking your time to go over my new car with me! Best leasing experience! Thank you for your excellent customer service! I really appreciated you taking your time to go over my new car with me! Best leasing experience! More
by Nikkib3lla21
Employees Worked With
Stephen Semo
October 14, 2018
Service I brought service for my 650i Grand Coupe to Greg. He’s a true asset to DCH Group. I dealt with other auto groups like Penske and Ray Catena, but the I brought service for my 650i Grand Coupe to Greg. He’s a true asset to DCH Group. I dealt with other auto groups like Penske and Ray Catena, but the experience that I received from Greg is extraordinary. I’ll refer my family and friends to BMW of Freehold. More
by Chubmw
October 08, 2018
Good Car Dealership The Sale Representative is doing a good job showed us the car and helped to explain the option in the car. He takes good care of us. The Sale Representative is doing a good job showed us the car and helped to explain the option in the car. He takes good care of us. More
by BMW535
Employees Worked With
Michael Chang
October 06, 2018
Wonderful experience! SIMPLY THE BEST OF THE BEST! Gary was fun and motivated from the start! He offered a comfortable and safe environment with low pressure to buy. I wa SIMPLY THE BEST OF THE BEST! Gary was fun and motivated from the start! He offered a comfortable and safe environment with low pressure to buy. I was treated like a queen 👸🏻 from the second I walked through the door. BMW of freehold is where it’s at!! 👌🏼A+++ More
by Jtomkinson13
