Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
1,835 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,835 reviews
October 04, 2018
Quick service They get you in and out and have great management that will work with you. I had a issue with my car and frank was a great pleasure to deal with. They get you in and out and have great management that will work with you. I had a issue with my car and frank was a great pleasure to deal with. More
by gvosei
Employees Worked With
Helpful October 02, 2018
Honesty and Integrity only from Freehold BMW Service Justine is my Service Advisor, I brought my sons car in for a ABS issue. She informed me that the Work done to my son's car from another Dealer was in Justine is my Service Advisor, I brought my sons car in for a ABS issue. She informed me that the Work done to my son's car from another Dealer was incorrect. They put the wrong Size rim on my sons car and did not check their work . WOW it caused a bunch of issues avoidable. Justine and her crew informed me of the issue and I now had to bring the car back to the original fixing dealer to make the repairs correct now. This is why I only trust Freehold BMW with all my repairs they are the best and most honesty group of people I ever dealt with. I used the other dealer because it was the closest after hitting a pothole on rt 18. Never again!!! More
by richjakubowski64
September 17, 2018
Outstanding dealership Simply said, the dealership is outstanding, service adviser is and has always been helpful. I also have to say that manager Danny Claro always makes m Simply said, the dealership is outstanding, service adviser is and has always been helpful. I also have to say that manager Danny Claro always makes me want to come back to this dealership. More
by buddyb
Employees Worked With
Danny Claro
September 16, 2018
Great Service Advisor Justine Justin is extremely professional and knowledgeable. She also communicates with me about necessary repairs. She has been my service advisor for years a Justin is extremely professional and knowledgeable. She also communicates with me about necessary repairs. She has been my service advisor for years and I go out of my way just to deal with her. More
by freddyg
Employees Worked With
September 08, 2018
Service Taken in a timely manner and treated with friendly attitude. Tony is especially helpful when I drove in. Was kept informed by Alan, my service rep Taken in a timely manner and treated with friendly attitude. Tony is especially helpful when I drove in. Was kept informed by Alan, my service rep and the documentation of the service performed was immediately received via email. More
by Foremike
Employees Worked With
Allen Gin, Debbie Hanat
September 07, 2018
Laudi Arnaldi - Great Customer Service Laudi Aranldi at BMW of Freehold just called me and resolved all my issues. His customer service is Excellent and I'm looking forward to working with Laudi Aranldi at BMW of Freehold just called me and resolved all my issues. His customer service is Excellent and I'm looking forward to working with him and his team moving forward! . More
by Bmwowner
September 05, 2018
They make it easy This is my second car purchased with them. Both experiences were easy. Everyone is professional and friendly. Would highly recommend them. Nick S a This is my second car purchased with them. Both experiences were easy. Everyone is professional and friendly. Would highly recommend them. Nick S and Nick L we’re both great. More
by masmu
August 31, 2018
Fair and Balanced I have been leasing cars from this dealership for over 10 years. I have worked with Mark Ongsiako and Danny Claro during this time. I can't rave more I have been leasing cars from this dealership for over 10 years. I have worked with Mark Ongsiako and Danny Claro during this time. I can't rave more about them! They are accessible, friendly and always willing to work to make the deal happen. They break it down simply! I have been extremely happy with them and this dealership and recommend it highly. More
by K. Jain
Employees Worked With
Mark Ongsiako
August 30, 2018
BMW freehold is #1 Thank you to our salesperson Mr. Bynoe. So professional, courteous and patient. What a gentleman!! Also a big thanks to DCH auto group! This is our se Thank you to our salesperson Mr. Bynoe. So professional, courteous and patient. What a gentleman!! Also a big thanks to DCH auto group! This is our second bmw from Freehold. More
by Bmwfanatic123
Employees Worked With
Orville Bynoe
August 29, 2018
Very satisfied Anthony C. did an excellent job in showing us the car and in describing all the features. He was thorough and professional in every way. Anthony C. did an excellent job in showing us the car and in describing all the features. He was thorough and professional in every way. More
by BMW123
Employees Worked With
Anthony Cerillo, Robert Sullivan
