BMW of Westlake

Great service- comfortable waiting area. Easy to schedule always courteous and upfront about service needed and provided. Easy to schedule always courteous and upfront about service needed and provided. More

My experience with Mat Povroznik, the service advisor, was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having a problem. I come in with two problems 1). Tire pressure monitoring system failed. It was fixed but I noticed, when the car was returned to me, that the left front tire reads 5psi less than the right tire. Since the car does not pull to the left, this may indicate still a bad sensor. Needs to be checked out. 2). The instrument panel ( speedometer, tack, clock,etc) and the information screen in the middle of the dashboard FADE OUT as you start driving. It can vary from simply being very annoying to not being able to read the information neither in the information nor instrument panel This is a real problem and haves to be fixed. More

I went in for my service appointment and was taken care of quickly. I waited in the waiting area while they worked on my car. Then the bmw man came and gave me my receipt and I paid and left. I'm not super of quickly. I waited in the waiting area while they worked on my car. Then the bmw man came and gave me my receipt and I paid and left. I'm not super satisfied because my light bulb that was fixed is not working again, the next day after having it replaced. More

My sales advisor Tony was excellent! No hassle, honest, no pressure, gave me all the information on the CPO BMW, and I love the 230i I purchased. Would easily buy again from Westlake BMW No hassle, honest, no pressure, gave me all the information on the CPO BMW, and I love the 230i I purchased. Would easily buy again from Westlake BMW. It was truly a pleasure working with Tony and the rest of the staff. A+ More

Excellent Service staff offers excellent customer service. I was kept informed all through the service performed service. I was kept informed all through the service performed More

My salesman Ken was a gem, great to work with and easy to talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still i talk to however the rest of my buying experience was not so great. Noticed during my test drive the state of the car was pretty filthy, trash still inside from the previous owner, lotion and lipstick marks on a bunch of surfaces but in the grand scheme of things not a show stopper, I was set on buying the car so not the biggest deterrent and easy to sort out. I had texted ahead of time that I intended on buying that car the next day and had texted Ken ahead of time to have the car arranged to be cleaned up and given a full tank of gas. I was not satisfied with how clean the car was, and I was promised a decent detail. After picking the car up, it was evident the car was only given a quick vacuum and a light dusting, not impressed with that. Second thing that is STILL currently an issue, I traded in my vehicle and requested they do a title transfer and it was understood I was to come and pick up the registration and documentation from the dealership just to make things easier since I’m just down the highway from the dealership currently it’s March 21st as I type this review, I bought the car on February 27th and I have still yet to receive my registration paperwork, I checked in to ask about the status of it and was given conflicting information, apparently at first it was because the DMV had no power and then the next day it became “we mailed it out on the 12th of March you should have it by now” which I still don’t so not really sure what’s up with that. I’ve owned several BMW’s in the past but I’ve never bought one directly from a BMW dealership, I expected a certain caliber of customer service but I have to say this experience did not live up to that expectation. More

Best bmw ever, all of the staff members are very professional and friendly. I will highly recommend! professional and friendly. I will highly recommend! More

Requested information on a Thursday night at 10:00 p. m. and got an answer from a real person that night. Was willing to find a vehicle with a specifications that I wanted and trade with another dealershi m. and got an answer from a real person that night. Was willing to find a vehicle with a specifications that I wanted and trade with another dealership. Made everything as quick and as painless as possible throughout the process! More

Kevin was very helpful. Would be helpful to better understand ability to use loaner cars so I can schedule service and get to work that day. Would be helpful to better understand ability to use loaner cars so I can schedule service and get to work that day. More