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BMW of Westlake
Westlake, OH
4,700 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,700 reviews
August 22, 2025
They’ve got the best service manager and mechanic if you ask, my opinion, Kevin has always been upfront, fair and honest with the repairs that are needed on our BMW. The mechanic actually takes videos and I ask, my opinion, Kevin has always been upfront, fair and honest with the repairs that are needed on our BMW. The mechanic actually takes videos and I get a text of what they’re going to perform as far as repairs and what future maintenance I might want to have looked at on a later date. I highly recommend them. A+ as far as pricing-honesty and repairs are always completed in a timely matter. More
by hacketthaus3
Verified CustomerEmployees Worked With
Kevin Wagner
August 21, 2025
I returned to BMW Westlake for my service because of Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the servi Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the service appointment. She's a great asset to your dealership More
by HLUGERT
August 20, 2025
Easy making appointment, speedy turnaround, helpful suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. More
by CRAWFORDJAMES
Employees Worked With
August 20, 2025
The customer service communication was less friendly than expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sen expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sent via text at very end of the day. When I came to pick up my car from service, the person at the desk inside said hello, which was nice. But when I told her I was going to service, she said “good luck.” It was weird. More
by BRIGITTEPALUMBO
Employees Worked With
August 18, 2025
Great service - I appreciate the help of the sales and service teams to get things done quickly. service teams to get things done quickly. More
by TIM.LUBERGER
Employees Worked With
August 18, 2025
The best part of our experience was Nez. He was our sales representative and he needs a promotion!! He was our sales representative and he needs a promotion!! More
by BRINKTRACY77
August 17, 2025
Service is great. The people at the service desk are superb. Repairs are done on time and correct. The people at the service desk are superb. Repairs are done on time and correct. More
by DINOMACY
Employees Worked With
August 17, 2025
Kelly was great to work with. Timely response to all questions. True professional on all levels. Timely response to all questions. True professional on all levels. More
by frankscialdone
Employees Worked With
August 16, 2025
It was a really nice experience with Tony. We came in to test drive twice and he was accommodative. We were able to work out a payment that was good. We came in to test drive twice and he was accommodative. We were able to work out a payment that was good. More
by L.VISWANATHAN
