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BMW of Westlake
Westlake, OH
5,045 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,045 reviews
February 07, 2026
Very professional and prompt. Kelly was very responsive to any questions and has an exceptional customer service mindset Kelly was very responsive to any questions and has an exceptional customer service mindset More
by Always curious
Verified Customer
February 07, 2026
First class operation. Kevin was transparent about the services and what I could expect fo maintenance items in the future. The short video of the technician walking around Kevin was transparent about the services and what I could expect fo maintenance items in the future. The short video of the technician walking around my vehicle was a nice touch. WiFi worked great too. More
by DAN_PALKOVIC
Employees Worked With
Kevin. The Service Manager
February 06, 2026
BMW is Awesome! ! Great Customer Service, Great Atmosphere and I am enjoying my 330i XDrive ! Great Customer Service, Great Atmosphere and I am enjoying my 330i XDrive More
by WANDAJSCOTT1
February 06, 2026
I already submitted an online review via DealerRater Please see previous review posted online after receiving an email. Getting multiple requests via different methods (text and email) is rather bothers Please see previous review posted online after receiving an email. Getting multiple requests via different methods (text and email) is rather bothersome. More
by s14mohr
February 06, 2026
I am pleased with my new SUV. I received excellent customer service. Everyone I met was friendly and helpful. I received excellent customer service. Everyone I met was friendly and helpful. More
by GOODSTER117
February 06, 2026
Good people easy to work with. No rushing or pushing you buy. They listen to you. No rushing or pushing you buy. They listen to you. More
by RADVEY
Employees Worked With
February 05, 2026
Clean and orderly. Observed service reps explaining scope of work and cost breakdown. Waiting room spartan Observed service reps explaining scope of work and cost breakdown. Waiting room spartan More
by BACCHUS0
Employees Worked With
February 05, 2026
Got an oil change here. Cory was very helpful and professional. I Will return to this dealership. Cory was very helpful and professional. I Will return to this dealership. More
by mcfetting
Employees Worked With
February 04, 2026
My whole experience was absolutely fantastic. Brittaney was lovely to work with and Omar did a fantastic job working on my car. Top notch service! Brittaney was lovely to work with and Omar did a fantastic job working on my car. Top notch service! More
by bmquick08@gmail.com
