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BMW of Westlake
Westlake, OH
4,616 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,616 reviews
September 28, 2023
The staff is always friendly. The work gets completed on time. The facility is in a convenient location. The work gets completed on time. The facility is in a convenient location. More
by David T
Verified Customer
September 28, 2023
Friendly, courteous people the facility is Always clean and they do a good job I always leave Satisfied and they do a good job I always leave Satisfied More
by DGDUNSTAN
Employees Worked With
September 25, 2023
Top quality service, they were very fast would highly recommend it to anyone. Will definitely be back when it’s time for more service. recommend it to anyone. Will definitely be back when it’s time for more service. More
by WILLAKINS
Employees Worked With
September 23, 2023
This service department is amazing! Identified the problem, fixed it and had me on my way in record time. Identified the problem, fixed it and had me on my way in record time. More
by mylisamiller
September 22, 2023
While we did have a bit of a parts delivery/communication snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, owners snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, ownership and solutions are huge to me, so still a five star rating for me. More
by kimmulholland
Employees Worked With
September 21, 2023
Extremely courteous, prompt and loved their video updates. I was very pleased with the reasonable cost, too, and their fairness in voluntarily reducing the minimum diagnostic cost when the vehicle i updates. I was very pleased with the reasonable cost, too, and their fairness in voluntarily reducing the minimum diagnostic cost when the vehicle internal diagnostics identified the source of the problem. More
by conrac7174
Employees Worked With
September 19, 2023
I stopped in without an appointment because of an unexpected flat tire. They were able to replace it and get me back on the road almost immediately. unexpected flat tire. They were able to replace it and get me back on the road almost immediately. More
by GARY161
Employees Worked With
September 18, 2023
Professional and expert. Car is returned when promised with updates if something unexpected happens. Excellent service. Car is returned when promised with updates if something unexpected happens. Excellent service. More
by DRNJBMD
September 16, 2023
Kelly Cavanagh was awesome, knowledgeable and responsive. She guided me through the process and valued our time. She guided me through the process and valued our time. More
by CHIVERI_INA
September 16, 2023
Was very pleased with Brittany’s concern to try and help me get car back fast. me get car back fast. More
by JJCARUSO1
