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BMW of Westlake
Westlake, OH
4,616 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,616 reviews
September 13, 2023
BMW Westlake overall has impeccable service. It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to work with on what has been a challenging ordeal for me, frankly due to very bad guidance from a local mechanic. I am grateful for Andrew's patience and trusted (which he earned) guidance through this process and would highly recommend Andrew personally and Westlake BMW Service in its entirety to friends and family who continue to choose to buy and drive BMW. Thank you so much, Kim Mulholland More
by kimmulholland
Verified CustomerEmployees Worked With
September 13, 2023
Being an Enthusiast, BMW is my Choice because it’s all about the Details. Brtittaney & Nez at Westlake BMW are Amazing and Always make us feel like VIPs each time we drive in to Westlake BMW! about the Details. Brtittaney & Nez at Westlake BMW are Amazing and Always make us feel like VIPs each time we drive in to Westlake BMW! More
by Tom M
September 13, 2023
Kelly was fantastic! She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet our needs. More
by Maura N.
September 08, 2023
Did an excellent job taking car of my car. Very nice waiting room and staff. Very nice waiting room and staff. More
by rggraber
Employees Worked With
September 07, 2023
I appreciated the consistent communication (updates) on the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! More
by BOHRER.8
September 07, 2023
Brittany is fantastic! She is the glue that holds a place together! Always nice, always professional and willing to talk to you as a person! She is the glue that holds a place together! Always nice, always professional and willing to talk to you as a person! More
by huskergw
Employees Worked With
September 04, 2023
Ken was easy to work and even made a last minute change to my car color - thanks again! Mike's instructions on how everything works was extremely helpful. to my car color - thanks again! Mike's instructions on how everything works was extremely helpful. More
by CK
September 04, 2023
Great customer service! I would recommend this dealership for service to my friends and family! I would recommend this dealership for service to my friends and family! More
by Sherryk4
Employees Worked With
September 02, 2023
I have always had great service. I appreciate when my sales person stops to say hello. Service is efficient and convenient. I appreciate when my sales person stops to say hello. Service is efficient and convenient. More
by Laura L.
Employees Worked With
September 02, 2023
Brittaney and Matt were very professional to work with and the mechanic who worked on my car was awesome! I really liked the 30 second video on the overall of my car. Plus, I loved that you guys & gals re and the mechanic who worked on my car was awesome! I really liked the 30 second video on the overall of my car. Plus, I loved that you guys & gals returned my car washed and shiny! Very impressed with your service. More
by EUNICEGIRLS
Employees Worked With
Other Employees :
E. Lucas - Certified Technician
