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BMW of Westlake
Westlake, OH
4,616 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,616 reviews
Verified Customer
May 27, 2022
Knowledgeable, personable, professional👍 Always a great state of the art place to experience, they keep my BMWs at 100%- state of the art place to experience, they keep my BMWs at 100%- More
by bestrex
Employees Worked With
Other Employees :
Fred Palmer, Steve David, Carl Whelpley
May 27, 2022
Great team, great service. Every time a spambot calls about ‘an urgent matter regarding your extended warranty’, I think about the Westlake team Every time a spambot calls about ‘an urgent matter regarding your extended warranty’, I think about the Westlake team More
by jhh
May 26, 2022
Everyone was professional and courteous, especially Brittaney she was very helpful and on time … overall a pleasant experience Brittaney she was very helpful and on time … overall a pleasant experience More
by AMOMAJED
Employees Worked With
May 26, 2022
Happy with service, however. I had a recall on a part and could not drive my car. Had to have it towed to the dealer. $75.00 charge. Not fair if the part was on a recall. Mar I had a recall on a part and could not drive my car. Had to have it towed to the dealer. $75.00 charge. Not fair if the part was on a recall. Marlene. More
by FORST.GALLERY
Employees Worked With
Jim Strunk
May 26, 2022
This is the second car I’ve bought from John Caruso. I like his honesty and straight talk. Easy to contact if you have any questions will definitely be back. I like his honesty and straight talk. Easy to contact if you have any questions will definitely be back. More
by Bpaole23
Employees Worked With
May 25, 2022
The service of West Lake BMW. The whole process is pleasant. I am very fortunate to have purchased a car here that I have liked for a long time. The whole process is pleasant. I am very fortunate to have purchased a car here that I have liked for a long time. More
by KONGBIN1983
Employees Worked With
Jim Strunk, Nate Lieb
May 25, 2022
Went over all my options explaining each one to assist me on making an informed decision. Very helpful. on making an informed decision. Very helpful. More
by Scott M.
May 25, 2022
The staff was welcoming and pleasant. Building was clean and bright. No complaints from me thanks Building was clean and bright. No complaints from me thanks More
by Madaarat
Employees Worked With
May 23, 2022
Courteous Staff. Free Loaner Vehicle. Nice inspection report. Service was completed on time at agreed upon price. Free Loaner Vehicle. Nice inspection report. Service was completed on time at agreed upon price. More
by SKLYKINS
