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BMW of Westlake
Westlake, OH
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,546 reviews
September 08, 2021
We always receive excellent service from this dealership. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. More
by SWAFFEN
Verified Customer
September 07, 2021
Employees are polite and respectful. Recalls are completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. More
by CLATHAM
Employees Worked With
Nate Lieb
September 07, 2021
Met with Jerry Mancini. He was knowledgeable, friendly and low pressure. Just what I look for when car shopping. They gave a good explanation for my questions and concerns. and low pressure. Just what I look for when car shopping. They gave a good explanation for my questions and concerns. More
by deandrea.pruitt
Employees Worked With
September 06, 2021
ProfessionalGood careGood communication skills Hornets Professional Good care Good communication skills Hornets Good effective service Competence ,should be a little bit more aggressive ..there was Professional Good care Good communication skills Hornets Good effective service Competence ,should be a little bit more aggressive ..there was some hesitation to figure out the problem..but generally speaking ,GOOD SERVICE.. More
by 2Cedrak
Employees Worked With
Nate Lieb
September 05, 2021
Kelly was very helpful and made the buying process easy. I would recommend buying from this dealership if you value your time when shopping for a new car I would recommend buying from this dealership if you value your time when shopping for a new car More
by evandgold
Employees Worked With
September 03, 2021
I could not have had a better experience than had in leasing my new BMW M5 from BMW of Westlake. there was great care in making sure everything was as perfect as possible. A special thanks to Adam Moon, leasing my new BMW M5 from BMW of Westlake. there was great care in making sure everything was as perfect as possible. A special thanks to Adam Moon, who maade sure that I was getting exactly the car I wanted at a great price. Additionally, Dirk made sure that I understood and could fully enjoy every feature of my new car. More
by JBERNS
September 03, 2021
Minimal effort to help me with my new car purchase. Car was not ready for pickup on stated day and I waited 3 hrs in the showroom was not ready for pickup on stated day and I waited 3 hrs in the showroom More
by DSMAIL123
September 03, 2021
Great staff. Car returned as promised- nicely detailed. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. Always able to take car for service within reasonable amount of time, along with ability to use loaner car during the process. More
by BMWowner
Employees Worked With
Nate Lieb
September 03, 2021
Very friendly and expert service, I would highly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly recommend them to anyone in the area! Jim was highly knowledgeable and professional. Repairs were done quickly More
by Doppler
Employees Worked With
Jim Strunk
