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BMW of Westlake
Westlake, OH
4,545 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,545 reviews
Verified Customer
August 12, 2021
Awesome customer service, workmanship and attention to detail. I dealt with Brittany on three different occasions and she was phenomenal each time. She saved me a good deal of money on my last visit which detail. I dealt with Brittany on three different occasions and she was phenomenal each time. She saved me a good deal of money on my last visit which I greatly appreciated her talking to manager about it for me. Overall 5 stars all the way around. Great service team!! More
by KEVANE0216
Employees Worked With
August 11, 2021
Knew we were there for a battery recall. Took care of the situation in one hour. Prompt reliable service. Appointment was easy and at my convenience. situation in one hour. Prompt reliable service. Appointment was easy and at my convenience. More
by regisrlee
Employees Worked With
August 10, 2021
Service was wonderful and with a smile. My service was Service was wonderful and with a smile. My service was maintenance and then there was an issue identified which required a ride with the technicia Service was wonderful and with a smile. My service was maintenance and then there was an issue identified which required a ride with the technician. More
by JOSEPH.KELLY
Employees Worked With
Jim Strunk, Nate Lieb, Christian Gufreda
August 10, 2021
First time BMW owner. I was naturally concerned about the costs of service for the one owner car that I purchased elsewhere. Jim in the service department made the concerns about costs dissipate, and it was costs of service for the one owner car that I purchased elsewhere. Jim in the service department made the concerns about costs dissipate, and it was easy. No upselling and no nonsense. Thank you Jim! More
by mirelan0
Employees Worked With
Jim Strunk
August 09, 2021
It couldn’t have been an easier experience. From finding the car I want online to paperwork. Seamless. Kelly is a wonderful and knowledgeable in sales. Thanks BMW of Westlake! the car I want online to paperwork. Seamless. Kelly is a wonderful and knowledgeable in sales. Thanks BMW of Westlake! More
by cindyrecruits
August 08, 2021
After owning a few cars from a few different dealerships, I can say that BMW Westlake is by far the best experience. From my first experience on the lot browsing cars, to the ease in paperwork, and the frie I can say that BMW Westlake is by far the best experience. From my first experience on the lot browsing cars, to the ease in paperwork, and the friendly helpfulness of the staff, everything has been excellent. I look forward to continuing my business with them. More
by jhansing
August 07, 2021
I take my X3 to this dealership for all service, and their work is uniformly excellent. Service personnel is knowledgeable and friendly their work is uniformly excellent. Service personnel is knowledgeable and friendly More
by aoscss
Employees Worked With
August 07, 2021
I am a busy person I knew my car needed a oil change when the girl called to get the oil change appointment made that help me out a lot. When I got my car back it was wet, when the car dried i when the girl called to get the oil change appointment made that help me out a lot. When I got my car back it was wet, when the car dried it had white dots all over it it looked bad More
by SNUCKEMSPRODUCTS
Employees Worked With
Nate Lieb
