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BMW of Westlake
Westlake, OH
4,601 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,601 reviews
August 27, 2021
Great customer service and always helpful. Very knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. More
by ILBE
Verified CustomerEmployees Worked With
Nate Lieb
August 27, 2021
Outstanding buying experience. Honest dealings. Used car was delivered in pristine condition. I would highly recommend salesman Ken Delk, he was easy to work with and communicated quickly and accurately. was delivered in pristine condition. I would highly recommend salesman Ken Delk, he was easy to work with and communicated quickly and accurately. More
by SAVANTCR
August 27, 2021
Always fast and honest!! I wouldn’t take my vehicle anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. More
by JASON.HAHN23
Employees Worked With
Nate Lieb
August 27, 2021
No pressure and no hassle buying! First dealership where I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how t I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how to use them. Mike in Finance was very friendly too. I never felt any pressure to purchase any vehicle extra protection packages. Simple and easy. More
by Dave G.
August 26, 2021
Customer service is always great at this dealership. Jim is always awesome and helpful! Each time my car is serviced he’s always a pleasure. is always awesome and helpful! Each time my car is serviced he’s always a pleasure. More
by airica1@hotmail.com
Employees Worked With
Jim Strunk
August 25, 2021
Very good service, and very professional, highly recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. More
by Steven
Employees Worked With
Nate Lieb
August 25, 2021
These people have it down to a science, fast, clean, accommodating and friendly, this is what all service should be like. I have been with Ganly BMW for over 20 years accommodating and friendly, this is what all service should be like. I have been with Ganly BMW for over 20 years More
by Bernie B
Employees Worked With
August 24, 2021
Good experience leading my car. Kelly did a nice job during sales process and was very responsive. Ian was outstanding on tech support. Overall nice dealership. Did nothing t get any price break which w during sales process and was very responsive. Ian was outstanding on tech support. Overall nice dealership. Did nothing t get any price break which was disappointing More
by DSUNKLE
August 24, 2021
Jerry Mancini! Bought a new 2022 X3. Awesome communication and easy professional process! No pressure. Traded in a Jeep, strong straight forward offer for my jeep from the beginning. I would ref communication and easy professional process! No pressure. Traded in a Jeep, strong straight forward offer for my jeep from the beginning. I would refer to any family or friend! VERY HAPPY More
by aeaster47
Employees Worked With
August 23, 2021
Fastest and easiest way I have ever had to buy a new vehicle. Quick and painless process for ordering, finance, and delivery. A different experiential anything I have had before at any other dealers vehicle. Quick and painless process for ordering, finance, and delivery. A different experiential anything I have had before at any other dealership More
by DBWHITE
