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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
July 23, 2021
Clean facility,Friendly and very helpful and curtius people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone More
by ANGELOMANGO
Verified CustomerEmployees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley
July 22, 2021
Professional and courteous service from a friendly and dedicated staff . Since purchasing my car three years ago, I have continued to have it serviced at BMW of West Lake even though another dealer is clo dedicated staff . Since purchasing my car three years ago, I have continued to have it serviced at BMW of West Lake even though another dealer is closer to my home. More
by THEDEGROOTS
Employees Worked With
July 22, 2021
We have had several experiences with BMW dealers in We have had several experiences with BMW dealers in north east Ohio that were subpar. A colleague then suggested BMW of Westlake…. Which turned out t We have had several experiences with BMW dealers in north east Ohio that were subpar. A colleague then suggested BMW of Westlake…. Which turned out to be well worth the 45 minute drive from our home. Ken was fantastic…. Professional, pleasant, informative, organized and most importantly straight forward. The entire purchase experience was great... This is the BMW dealership of the area you are looking for. More
by KJS
July 21, 2021
Everyone was friendly and service was quick. A bit expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location More
by DAA71
Employees Worked With
Nate Lieb
July 21, 2021
Nate is a real asset to your dealership. He went beyond our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mound our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mounding strip which I had ordered from parts. Love BMW service and employees like Nate. More
by gelucare
Employees Worked With
Jim Strunk, Nate Lieb
July 21, 2021
BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way confidence in the diagnosis and their workmanship and they communicate well every step of the way More
by JRYAN5
Employees Worked With
July 20, 2021
Great customer service. Friendly and responsive staff. Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! More
by ELREY628
Employees Worked With
Nate Lieb
July 20, 2021
The best car buying experience. Very upfront and no pressure . They treated me with respect and answered all my questions . No hidden fees or costs . pressure . They treated me with respect and answered all my questions . No hidden fees or costs . More
by JKEIL22
July 20, 2021
Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More
by R_MIHACEVICH
Employees Worked With
