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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
November 04, 2020
Amazing service, great cars and an overall hassle free experience. I would certainly return and recommend BMW of Westlake to my family and my friends. experience. I would certainly return and recommend BMW of Westlake to my family and my friends. More
by corey
Verified Customer
November 03, 2020
BMW Middleburg Heights knows how to communicate clearly, and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level of service. Kim Myers More
by KIMMYERS1
Employees Worked With
Cassie Thadeus, Christian Gufreda
October 31, 2020
Great service, professional / customer driven attitude, with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron. with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron. More
by Transplant
Employees Worked With
Christian Gufreda
October 31, 2020
BMW of Westlake made you feel like family - great experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!! experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!! More
by hgburke
October 31, 2020
Ken was very professional and was able to get us exactly what we were looking for. Would definitely recommend him. Mike in finance was amazing as well. Awesome team! what we were looking for. Would definitely recommend him. Mike in finance was amazing as well. Awesome team! More
by MK
October 29, 2020
Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More
by lamar4821
Employees Worked With
Other Employees :
Cassie Thadeus
October 28, 2020
This is my third vehicle purchase with BMW of Westlake - another great buying experience. I highly recommend anyone in the market for a vehicle to check them out. another great buying experience. I highly recommend anyone in the market for a vehicle to check them out. More
by Bob Edwards
October 27, 2020
Happy with the company, and very happy with the service people . I feel like I know every one there . Good company , great people and excellent service people . I feel like I know every one there . Good company , great people and excellent service More
by NATEMANSOUR1
Employees Worked With
Cassie Thadeus
October 27, 2020
Kelly is an absolute gem. We were very lucky to work with her. She was patient as I changed my mind a million times and looked at various cars. She seemed to really care about my happiness and not just the s her. She was patient as I changed my mind a million times and looked at various cars. She seemed to really care about my happiness and not just the sale. I would 10/10 recommend purchasing through her for your next vehicle. More
by MikaylaHyland
Employees Worked With
