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BMW of Westlake
Westlake, OH
4,601 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,601 reviews
August 12, 2020
Easy to deal with...very friendly . Dealership was clean and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there More
by AJV498
Verified Customer
August 12, 2020
I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More
by Marshlo
August 11, 2020
I went to pickup the car after the service advisor said the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The serv the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The service advisor didn’t even care to come talk to me or apologize. Zero customer service. Not coming back. More
by circle.vin
Employees Worked With
Christian Gufreda
August 11, 2020
Excellence is all aspects of service. Even delivered the car due to state line restrictions I had from covid-19. Couldn't ask for better customer service car due to state line restrictions I had from covid-19. Couldn't ask for better customer service More
by gino75bears
Employees Worked With
August 10, 2020
Nez is the perfect salesman. He took the time to learn about what was important to us and found us exactly what we wanted. What a pleasure it was to work with him. Thanks Nez! You’re awesome! Colleen about what was important to us and found us exactly what we wanted. What a pleasure it was to work with him. Thanks Nez! You’re awesome! Colleen & Michael More
by Colleen&Michael
Employees Worked With
August 09, 2020
Great Experience Ken Delk facilitated an exceptional experience. His professionalism, kindness, and overall friendly demeanor made this dealership standout. We will be Ken Delk facilitated an exceptional experience. His professionalism, kindness, and overall friendly demeanor made this dealership standout. We will be recommending Ken of BMW Westlake. More
by jenwestfall7
Employees Worked With
August 08, 2020
After visiting other (closer) dealerships, Westlake BMW was the first to show me a welcoming, true customer service environment. Jerry was amazing! He made my entire trade / purchase seamless and totally was the first to show me a welcoming, true customer service environment. Jerry was amazing! He made my entire trade / purchase seamless and totally enjoyable. More
by Gretch D
August 07, 2020
They are excellent. Prompt and perfect work. They are efficient and I never have to wait for any length of time. I will always take my car here for service efficient and I never have to wait for any length of time. I will always take my car here for service More
by P.WECKERLY
Employees Worked With
Cassie Thadeus
August 06, 2020
This survey applies to Middleburg hts.They performed an This survey applies to Middleburg hts. They performed an oil change one day than rear new tires a couple days later where I was provided a loaner car This survey applies to Middleburg hts. They performed an oil change one day than rear new tires a couple days later where I was provided a loaner car to not be inconvenienced, which I greatly appreciated. Christian was very attentive and thorough. More
by DABERCEAU
Employees Worked With
Christian Gufreda
August 05, 2020
Easy to buy wonderful personal service. Fred provided every opportunity to drive several automobiles. Did not push but facilitated. Would be pleased to work with wonderful personal service. Fred provided every opportunity to drive several automobiles. Did not push but facilitated. Would be pleased to work with John, Fred and Mike again later this fall when my lease runs on the 2018 BMW. More
by murmanlaw
