BMW of Westlake

Very knowledgeable staff the did a great job We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep up the good work. More

Rebate still not received $750 rebate promised at purchase still not received as of this date. John Redden, my salesperson, has tried to resolve the issue several times. H $750 rebate promised at purchase still not received as of this date. John Redden, my salesperson, has tried to resolve the issue several times. He is trying again as of this date. But to no avail as of today. More

My new x3 My salesperson (Nez) was awesome, he knew BMWs in side and out. Asked him tons of questions and he was able to answer every single one. Every one wa My salesperson (Nez) was awesome, he knew BMWs in side and out. Asked him tons of questions and he was able to answer every single one. Every one was very kind courteous and professional.. All the people from sales to manager and finance were very knowledgeable and helpful. Thank you BMW of Westlake. I love my new X3. More

Too good service. Right on point. They don't waste money on unnecessary stuff that might not need fixing. I would recommend this dealership anytime. on unnecessary stuff that might not need fixing. I would recommend this dealership anytime. More

It’s was a pleasure working with Travis he did such a great job - Amazing experience from the initial call to handing me the keys! great job - Amazing experience from the initial call to handing me the keys! More

Very professional and courteous. My appointment was on time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. More

Very easy to work with My wife and I were looking for a used BMW for our son. We saw a car online that we were interested in and happenened to be close so we stopped to see My wife and I were looking for a used BMW for our son. We saw a car online that we were interested in and happenened to be close so we stopped to see the car. With COVID-19 and without an appointment we weren’t sure if we’d be able to drive it. We were greeted promptly by Tom who assured us he’d be happy to show it to us and let us drive it. We liked it and made the deal. We weren’t able to take the car that day as it had just been traded and still needed to be serviced. Tom kept me informed of the progress and we picked it a few days later and our son absolutely loves it. Thanks Tom. More

John is a professional and courteous salesperson. He is easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's knowledge of the new vehicles, and all their many features, is quite impressive. He will make certain you leave the dealership feeling confident utilizing the features available to you in your new BMW! Thank you both for making this leasing experience a positive one! More

Second time buying a car from this dealership and I couldn’t be happier. Low pressure. Informative. Thorough. Detailed. Highly highly coming here for your next BMW! couldn’t be happier. Low pressure. Informative. Thorough. Detailed. Highly highly coming here for your next BMW! More

Cassie from BMW Middleburg Hts Service department was able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due t able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due to the length of time needed to service the car, Jacob dropped me off at my house and and Pete picked me up later on. I’m very pleased with the text updates that Cassie provided during the process. More