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BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,603 reviews
July 06, 2020
Jerry Mancini took excellent care of me! I was very happy with the service and experience from BMW Westlake, and Jerry Mancini. It was a very painless and positive experience. The new car i I was very happy with the service and experience from BMW Westlake, and Jerry Mancini. It was a very painless and positive experience. The new car is fantastic and they gave me a very fair price on the trade in. More
by kbang0107
Employees Worked With
July 06, 2020
New vehicle lease The entire process was easy. No pressure. Service was wonderful. I am quite happy and look forward to driving my new BMW. Thank you for provid The entire process was easy. No pressure. Service was wonderful. I am quite happy and look forward to driving my new BMW. Thank you for providing a seamless experience. More
by DAWN20
Verified CustomerJuly 03, 2020
The buying process at BMW of Westlake was quick and easy. After several short phone calls I was given a price quote and spent less than an hour in the dealership itself. Nez and Adam were great and would rec After several short phone calls I was given a price quote and spent less than an hour in the dealership itself. Nez and Adam were great and would recommend them to anyone! More
by n1076
July 02, 2020
The process of buying our BMW was easy and efficient. I recommend using BMW of Westlake for your purchase. Their team is attentive and willing to go the extra mile recommend using BMW of Westlake for your purchase. Their team is attentive and willing to go the extra mile More
by KKOBUNSKI
June 30, 2020
Cassie Was very kind and helpful. And made the service experience a pleasure. She seemed very intent on making my experience a good one. And she was also very efficient. Also, I have not had any issues wi experience a pleasure. She seemed very intent on making my experience a good one. And she was also very efficient. Also, I have not had any issues with the car cents, so the repairs were done well. More
by 1MSD69
Employees Worked With
Cassie Thadeus
June 29, 2020
We purchased a new car in June and the experience was unforgettable. From email to phone calls to in person contact for delivery the experience was pleasant and professional. My wife said the experienc unforgettable. From email to phone calls to in person contact for delivery the experience was pleasant and professional. My wife said the experience was painless and we should buy our next vehicle at BMW of Westlake. More
by JV
Employees Worked With
June 29, 2020
I usually go to Westlake for service but this location was very comfortable and quick. I was taken at my scheduled time and the car wash was Great. was very comfortable and quick. I was taken at my scheduled time and the car wash was Great. More
by REDLIONINC
Employees Worked With
Cassie Thadeus
June 26, 2020
Service My review is for Christian, at your Middleburg Hts. dealership...he’s always friendly and very informative. He’s always a big help for me. My review is for Christian, at your Middleburg Hts. dealership...he’s always friendly and very informative. He’s always a big help for me. More
by WILLIAMBLALOCK44
Employees Worked With
Christian Gufreda
June 26, 2020
I had a new M3 muffler system installed. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. More
by SCRUZ1501
Employees Worked With
Sorry, I don't recall all the names.
June 25, 2020
Very professional especially as we deal with virus issues. Salesperson was open and friendly. The negotiations were fair and mostly transparent. I felt good about the price and the deal I received. issues. Salesperson was open and friendly. The negotiations were fair and mostly transparent. I felt good about the price and the deal I received. More
by WALLYNAMETH
