BMW of Westlake

Great experience, and love my new X1! Jerry was fantastic!! The whole dealership is friendly and accommodating. Got a great deal and they worked really hard on my behalf. fantastic!! The whole dealership is friendly and accommodating. Got a great deal and they worked really hard on my behalf. More

2nd BMW purchase I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pull I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pulled around the perfect 2019 X3 for me. I previously looked at another dealer and it took about 2 hours to even get to the point that John got me to in about 15 minutes. I came in a few days later and signed a few papers with Mike Niedzwiecki and I was off. I will never buy a car from anyone except John at BMW of Westlake because of how hassle free both of my experiences have been. They explained every single detail of my car without it being to tedious. If you ever need a car from BMW stop at John's desk first, my family has bought cars from him for 20 years and we will not see anyone else! More

Wonderful People Overall great buying experience. Greg was wonderful, and extremely patient/ helpful in our process. He exceeded our expectations and made buying a car Overall great buying experience. Greg was wonderful, and extremely patient/ helpful in our process. He exceeded our expectations and made buying a car seem effortless. He even filled up the tank for us which was fantastic. Although we got our vehicle during a pandemic, they were extremely professional about social distancing and keeping the areas clean with wipes and sanitizer. We even spoke with Travis, another sales lead, that had a family of the same vehicles as the one I was buying, and he printed out a helpful sheet for us regarding some oil change tips and tricks. All in all I would definitely recommend this dealership to anyone looking for a great car and great service. More

Quick, Simple and Complete Have had great experience with the dealership every time, they provide excellent customer service and have always met my expectations. Look forward to Have had great experience with the dealership every time, they provide excellent customer service and have always met my expectations. Look forward to working with them in the future. More

Great buying experience In purchasing my 528 XDrive, I received the best customer service I have ever experienced. Travis Conner kept me up to date and processed my purchase In purchasing my 528 XDrive, I received the best customer service I have ever experienced. Travis Conner kept me up to date and processed my purchase without any delays. I would highly recommend this dealership to anyone in the market for a new or used car. More

Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More

It was a great experience buying my M850i from BMW Westlake. They were very thorough and knowledgeable. I highly recommend them. My sales guy Tom went through all the features even though it was getti Westlake. They were very thorough and knowledgeable. I highly recommend them. My sales guy Tom went through all the features even though it was getting late in the evening. More

Went out of the way for me I'm not the ideal client. I have great credit, but in terms of my budget I have limits in cement on what I can do - most of which wouldn't make a deal I'm not the ideal client. I have great credit, but in terms of my budget I have limits in cement on what I can do - most of which wouldn't make a dealership very happy. Not a lot in the bank, and a trade with some negative equity that had to be dealt with. I knew what I could afford at a max, and if it couldn't be met or came in too high I had to walk away. After an initial financing denial, both he and Mike in Finance kept going at it. I got the terms I needed to fit my budget, the deal I needed and the car I wanted. The whole process was two days (due to some virus slowdown issues), but I rolled out of there happy. I was intimidated walking into a BMW dealership because they're known for high end cars, higher price tags and part of me felt like the Jethro Clampett rolling into Beverly Hills. That faded fast and even though I didn't get a new car, I got the car I wanted. When the time comes for a new one, I'll remember this experience. More

Expect Excellent Customer Service at BMW of Westlake BMW of Westlake provided me with exceptional customer service, even in the face of the national response to COVID-19. They made the purchase of my new BMW of Westlake provided me with exceptional customer service, even in the face of the national response to COVID-19. They made the purchase of my new X5 an enjoyable and hassle-free experience, which I truly appreciate given the difficulty of these times. I highly recommend BMW of Westlake to any prospective purchaser. More

Amazing service. Helpful and friendly staff. Slightly disappointed that they cannot adjust my aftermarket suspension, but I understand and was not surprised. I was able to take the advice of the staff an disappointed that they cannot adjust my aftermarket suspension, but I understand and was not surprised. I was able to take the advice of the staff and correct the issue found! More