BMW of Westlake

Gotta give it to my salesman Greg Kasmer and the sales support team who did a great job. I’m an out of state buyer and was able to do the whole process remotely. Vehicle was delivered via covered car ca support team who did a great job. I’m an out of state buyer and was able to do the whole process remotely. Vehicle was delivered via covered car carrier. Pretty seamless. I got a fair deal on the Used Porsche Cayenne GTS I bought. The vehicle was in excellent condition and perfect working order (just as advertised). I highly recommend. More

Working with Ken was Easy. Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and it was low mileage (And a diesel which is no longer available!) he presented me with two options: buying outright and buying it as a CPO. After further discussions, I decided to pay the additional to buy it as a CPO. Ken was very professional and working with him was easy. My experience with Ken and BMW of Westlake was very good. More

I’ve had repeated issues with my car, with the service light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” something that “might” work at a cost of $1500. I’m now having my service done elsewhere. More

OUTSTANDING!! I purchased an i8 sight unseen over the internet from BMW of Westlake, OH. Live in Florida, so this was a unique and very new experience. Jerry Mancin I purchased an i8 sight unseen over the internet from BMW of Westlake, OH. Live in Florida, so this was a unique and very new experience. Jerry Mancini was my salesperson. ABSOLUTELY AMAZING!! From start to finish: knowledgeable, kept in touch (Email and text), and gave me the best price possible. Today Jerry hooked me up with Ian, the i8 Genie--in the past, I've had a Genie, in person at the dealership, guide me through the car I just purchased--Ian took me on a cell-phone guided tour for almost one hour (I was sitting in my i8 in Florida, and he was in the showroom i8 in Ohio!). And, if I have any additional questions (like, hey, I love sports cars but I didn't know how to "plug" this one in!!), I have both Jerry's and Ian's personal cell number. Can't underscore enough what an amazing and personal experience buying this car was--and during the COVID-19 pandemic. Recommend BMW of Westlake without reservations! More

spent over $1k and didnt even get a car wash. service isnt what it used to be. there is no compariosn to service at bmw cleveland. isnt what it used to be. there is no compariosn to service at bmw cleveland. More

Very disappointed charges on the high end above my budget of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going he of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going here feel l got ripped off my car mechanic would of charged $20 per light l come to you for years probably will not ever come again might let my attorney know. Lemon Law does exist. More

Ken and BMW Our experience in searching for a new car ended when we walked into BMW of Westlake and met Ken Delk. He was highly professional, knowledgeable about Our experience in searching for a new car ended when we walked into BMW of Westlake and met Ken Delk. He was highly professional, knowledgeable about the selections offered and offered excellent advice. Ken was one of the most courteous agents we have ever dealt with and willingly looked for a vehicle that met our wishes and desires. We bought a BMW within one day. Ian was so patient in explaining the vehicle operating system and walking us through everything we needed to know. He answered our questions and offered his services whenever needed. Mike was personable, efficient and had everything ready to sign which simplified the buying process. What a great experience! More

Ken Delk was efficent, courteus, professional and cordial. This is the third purchase from Ganley BMW. Ken is an outstanding sales consultant We also thank Dirk for his time in explaining the features of This is the third purchase from Ganley BMW. Ken is an outstanding sales consultant We also thank Dirk for his time in explaining the features of our vehicle, More

Ken was very helpful through the sales process and made every step easy. The team was very respectful and aware when it came to concerns over Covid. every step easy. The team was very respectful and aware when it came to concerns over Covid. More

Great BMW Experience I have owned 4 previous BMWs that were purchased from another BMW dealership and this was one of the best experiences I have had with BMW. BMW Westla I have owned 4 previous BMWs that were purchased from another BMW dealership and this was one of the best experiences I have had with BMW. BMW Westlake, specifically Jerry Mancini, showed that it is a top notch dealership working with its customers and I look forward to working with the team here as I move forward. More