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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
December 22, 2024
Purchased an M5 from John from 2k miles away. John provided all the pictures, videos and details I needed to make a decision. The M5 showed up exactly as described. I would highly recommend John John provided all the pictures, videos and details I needed to make a decision. The M5 showed up exactly as described. I would highly recommend John and this dealership More
by DANVASEND
Verified Customer
December 22, 2024
I wanted to share my exceptional experience with the service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their kn service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their knowledge of my 2024 BMW X-6's technology is outstanding, and they always keep me informed about potential issues during service visits. I particularly appreciate their innovative communication methods. During a recent recall visit, the technicians sent text messages and video text messages to help me understand the maintenance issue and how they planned to resolve it. This level of transparency and customer service is truly commendable. The service department's professionalism and expertise are consistently impressive. My recent recall appointment was completed quickly and efficiently, and my service advisor clearly explained all maintenance needs in an easy-to-understand manner. Overall, I am extremely satisfied with the service I receive at BMW of Westlake. Their commitment to customer satisfaction and technical excellence is truly beyond compare. Sincerely, Scott C. Ashbrook Avon Lake, OH (c) 216-210-2029 More
by SCOTT@AMERICANOFFICESERVICES.COM
Employees Worked With
December 22, 2024
Sales associate was very open and honest about features of the vehicle as well as pricing. Gave me a great deal. Very pleased with everything and glad I didn’t purchase the Mercedes s500 of the vehicle as well as pricing. Gave me a great deal. Very pleased with everything and glad I didn’t purchase the Mercedes s500 More
by D.OCONNOR
December 21, 2024
GM Adam Moon and Genius Advisor Dirk Steffen were awesome. Both of them were engaging and informative. They made the sales and delivery process a smooth one. awesome. Both of them were engaging and informative. They made the sales and delivery process a smooth one. More
by dskaljac
December 21, 2024
Great service. Quick and easy. I asked how long it would take and they beat it by 10 minutes. Quick and easy. I asked how long it would take and they beat it by 10 minutes. More
by DSTRAYER60
Employees Worked With
December 21, 2024
I had no problem picking up my car The sales people were wonderful Will buy a car from them again wonderful Will buy a car from them again More
by RAMGEET729
December 21, 2024
Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way. the service I needed for my vehicle. Andrew kept me informed every step of the way. More
by RENATTA102
December 21, 2024
This was my 3rd BMW from John and Westlake. It was a great experience and the service department is exceptional. It was a great experience and the service department is exceptional. More
by jrchattin
December 21, 2024
Corey was great! Helpful and answered all my questions. I will be returning for my next service Helpful and answered all my questions. I will be returning for my next service More
by JANELJENDRE
Employees Worked With
December 19, 2024
Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. Service in the waiting room could be more aligned to BMW class and reputation. More
by A_MAJDFAR
Employees Worked With
