Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,607 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,607 reviews
October 20, 2019
Easy to schedule with good service Easy to schedule an appointment on line over the weekend according to my schedule. Friendly professional people, ready when promised. Professional and Easy to schedule an appointment on line over the weekend according to my schedule. Friendly professional people, ready when promised. Professional and courteous treatment from Christian Gufreda . Thank you BMW More
by NATEMANSOUR1
Verified CustomerEmployees Worked With
Christian Gufreda
October 19, 2019
Outstanding People, Service, Selection I have been working with the team at BMW of Westlake for years. Truly outstanding people providing professional sales and service, never with pressur I have been working with the team at BMW of Westlake for years. Truly outstanding people providing professional sales and service, never with pressure. I have recommended many members of my family and professional network to visit this dealership and ALL have come out with the same impression. In fact, I think all have ended up buying their BMW's from BMW of Westlake. We just picked up our latest new car and once again, outstanding! More
by nrgregcam
Employees Worked With
Other Employees :
Harry Walker
October 18, 2019
Looking to Upgrade We've been going to BMW Westlake for several years. It's always been to service ours. Now and then we like to look for a new car and the personnel hav We've been going to BMW Westlake for several years. It's always been to service ours. Now and then we like to look for a new car and the personnel have always been more than helpful. This week, we took our car in for service and decided to look again for something new. Again the folks there were very helpful. We were helped by Jerry Mancini. He spent an awful lot of time with us. After showing my wife several cars, we went home to think. I called Jerry and we made a deal on a car that he showed us earlier. More
by Jan Rose
Employees Worked With
Other Employees :
Jerry Mancini, Brittany Quick, Mike Niedzwiecki
October 18, 2019
Disappointed My wife took the car for oil change which took 2.5 hours and we been having a problem with USB outlet they replaced fuse couple of times before and no My wife took the car for oil change which took 2.5 hours and we been having a problem with USB outlet they replaced fuse couple of times before and now when the car run out of warranty they say USB outlet needs to be replaced and I need to pay for it. It was burning fusses all that time why didn’t get replaced when the problem started? More
by KAWABOGDAN
Employees Worked With
Cassie Thadeus
October 17, 2019
Service Great communication and service, took the time to explain issues and dropped off loaner car at my work so I didn’t have to go out of my way. Great communication and service, took the time to explain issues and dropped off loaner car at my work so I didn’t have to go out of my way. More
by DWADDELL1976
Employees Worked With
Cassie Thadeus
October 14, 2019
Service for new M4 Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. More
by Radiohead79
October 13, 2019
Knowledgeable staff The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure m The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure me into purchasing 2019 model form the current stock. They respected my desire for a certain color/package so we ordered the 2020. Updates to my BMW's production status were communicated with me. Finance (Mike Niedzwiecki) worked quickly and efficiently. Enjoyed learning all the new features of the car with Dirk Steffen. More
by David T
October 11, 2019
New Lease, Experienced Salesman Always a pleasure working with John Caruso. He's been with Ganley BMW for nearly 20 years and his depth of knowledge in terms of product and navigati Always a pleasure working with John Caruso. He's been with Ganley BMW for nearly 20 years and his depth of knowledge in terms of product and navigating the sales/lease process is second to none. Thanks, John! More
by JASON.CORRELL
October 11, 2019
Excellent service, beautiful car Nez Faraj is a great salesperson. He is very knowledgeable and answered all our questions honestly. When we returned to purchase the car the transact Nez Faraj is a great salesperson. He is very knowledgeable and answered all our questions honestly. When we returned to purchase the car the transaction was quick and painless. The car was ready to go and the financing was an easy process. Nez is very personable and nice. And we got the price we wanted without a hassle! More
by Chris
October 10, 2019
Both dealer locations Were great. The car was at the Westlake location and the purchase at Middleburg Heights. Salesman, Tom Zito is terrific and the rest of the staff made sure I got the best deal poss Westlake location and the purchase at Middleburg Heights. Salesman, Tom Zito is terrific and the rest of the staff made sure I got the best deal possible. Highly recommended More
by Dr. D
Employees Worked With
Other Employees :
Fred Palmer, Tom Zito, Harry Walker
