BMW of Westlake

Prompt, friendly and efficient. Our salesperson determined what we wanted, provided options and listened to our feedback. I was pressed for time so the rep kept things on track without missing anyt determined what we wanted, provided options and listened to our feedback. I was pressed for time so the rep kept things on track without missing anything. More

This is the second vehicle we have purchased from John at BMW of Westlake. They always take care of our needs and make purchasing a car a easy process. BMW of Westlake. They always take care of our needs and make purchasing a car a easy process. More

there wasn't any pressure to make any decision. our sales rep was very informative and knew the model well. we went there just to test drive the model we were after because the dealer that is just 15 min awa rep was very informative and knew the model well. we went there just to test drive the model we were after because the dealer that is just 15 min away did not have it in stock.. we never anticipated we would buy it from Westlake mainly because its over an hours drive. but they were much more professional and had the better offer. More

Painless experience. Communication was excellent, value was excellent. I truly expected buying in the pandemic to be difficult but I was wowed by how easy the process was. was excellent. I truly expected buying in the pandemic to be difficult but I was wowed by how easy the process was. More

Christian is very good at what he does. He is always good at reminding people of appointments he always follows up to make sure everything is done to satisfactory. at reminding people of appointments he always follows up to make sure everything is done to satisfactory. More

We were looking for a BMW Series 4 Convertible and noticed that BMW of Westlake had a few in their inventory. After sending a quick interest on-line we received a call from Jerry Mancini. From the f noticed that BMW of Westlake had a few in their inventory. After sending a quick interest on-line we received a call from Jerry Mancini. From the first phone conversation to the signing of the purchased vehicle, it was a 5 star experience. I would rate it higher if I could. Jerry was not only understanding of our needs but he presented true class and trustworthy actions the entire process. He knew what we were looking for and didn't lead us in any direction away from that. You could tell right from the beginning that he was a truly genuine person that wanted the best for his customers. I will recommend him to everyone looking to purchase a car and I will buy from him again for sure. I also have to give a five star to Jared the sales manager as he made the experience all the better. He was extremely knowledgeable about the inventory he had at the dealership and was able to assist in finding us our dream car. His care for the customer was top notch. Thank you so much for everything! More

I greatly appreciate the service my car got last time my car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you More

I took my car in for transmission diagnostics. I was told that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sale that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sales tax. It sounds to me like "gouging" charge! unacceptable to say the least. More

Service was good but I was disappointed that my car was not washed. yaba daba doo i dont know why I have to use twenty five words not washed. yaba daba doo i dont know why I have to use twenty five words More

As always, service department did an amazing job on my M3. Never have a complaint when I have to take my car in to them. M3. Never have a complaint when I have to take my car in to them. More