BMW of Westlake

Great experience on new 2019 X5 I recently completed a deal to lease a new 2019 X5 50i. Kelly Cavanagh was my sales advisor and she did a great job for me. She was honest, straight I recently completed a deal to lease a new 2019 X5 50i. Kelly Cavanagh was my sales advisor and she did a great job for me. She was honest, straightforward and very easy to deal with. She listened carefully to my concerns and issues and quickly followed up on all questions I had. Kelly did not hesitate to access the expertise of others at the dealership when needed. The process went much better than I expected. This dealership is very good and I can strongly recommend it to others for both sales and service. The service dept has always been very responsive and easy to work with. More

BMW Maintenance Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a p Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a pleasure at Middleburg Heights BMW. More

Complete, informative and responsive Price on seat belt repair was ridiculous and excessive. I would not have this service done. It was not logical Chris tried to work thru this issue Price on seat belt repair was ridiculous and excessive. I would not have this service done. It was not logical Chris tried to work thru this issue. More

Awesome I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a pleasure to deal with. Dirk spent all the time we needed going over the technical aspects of the car. He was great also. BTW - I love the car too. haha! More

best experience I ever had in buying a car I am 76 years old and a widow for many years. My experience in buying a car today at BMW of Westlake is the best I have ever had. I am 76 years old and a widow for many years. My experience in buying a car today at BMW of Westlake is the best I have ever had. More

Quality vehicle purchased from a quality dealer John Caruso is an excellent BMW sales person. This is our second purchase with John offering very professional sales service. Over the years we have e John Caruso is an excellent BMW sales person. This is our second purchase with John offering very professional sales service. Over the years we have enjoyed top quality maintenance from the service department. Overall We are very pleased with BMW Westlake. More

Very professional John and Adam were very professional. Very easy to work with, no unnecessary pressure tactics or games, just up front and honest. Would highly recomme John and Adam were very professional. Very easy to work with, no unnecessary pressure tactics or games, just up front and honest. Would highly recommend this dealership. More

Great service This is the third car I bought from this dealership. Ask for Kelly Cavanagh. She is the best sales person that I have ever met. The BMW Genius lived This is the third car I bought from this dealership. Ask for Kelly Cavanagh. She is the best sales person that I have ever met. The BMW Genius lived up to his title. For service, ask for Brittaney, she is the best. Steve More

Great Service I was able to get my car in quickly for repair and get a loaner. The car was having an issue, which was accurately diagnosed. Repairs were made timely I was able to get my car in quickly for repair and get a loaner. The car was having an issue, which was accurately diagnosed. Repairs were made timely, and I was kept informed throughout the entire process. More

Super experience Greg was awesome, I told him what I was looking for in price and finance over the phone. He got back with quickly. Once I arrived the vehicle was out Greg was awesome, I told him what I was looking for in price and finance over the phone. He got back with quickly. Once I arrived the vehicle was out front to be looked over and test driven. The finance terms were as I expected no messing around. I couldn't happier with the whole experience and would recommend anyone to your dealership and Greg More