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BMW of Westlake
Westlake, OH
4,558 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,558 reviews
December 30, 2017
Great deals very willing to work with you This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I h This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I have been happy with each service. More
by Ggetts
December 29, 2017
John Cordell’s excellent service John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also to John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori More
by moonlit
Employees Worked With
December 29, 2017
BMW X1 This is the second vehicle I have purchased from Howard Schneider at BMW of Westlake. Howard is a true professional. Sales and service support are out This is the second vehicle I have purchased from Howard Schneider at BMW of Westlake. Howard is a true professional. Sales and service support are outstanding. I highly recommend this dealership. More
by jlanigan
Employees Worked With
Howard Schneider
December 29, 2017
Easy and friendly The dealership and my salesperson, Jimmy, were very easy to work with and friendly. Jimmy was on top of getting me all the information that I request The dealership and my salesperson, Jimmy, were very easy to work with and friendly. Jimmy was on top of getting me all the information that I requested in a timely manner. More
by 535D
Employees Worked With
December 29, 2017
Enjoyable experience overall Let me start off by saying that over the years I've not enjoyed the car buying experience. I'd rather go to the dentist. But I can honestly say that Let me start off by saying that over the years I've not enjoyed the car buying experience. I'd rather go to the dentist. But I can honestly say that this time around it was different, thanks to Putrri Padbatan. I've never owned a BMW. I was an Audi guy. But, I needed a change and with the help of Putrri, I chose a BMW X3. She was very helpful, informative and let me take my time in my decision as I narrowed things down to Lexus, Mercedes or BMW. With her help, I really think I got a great deal and have been very happy with my new vehicle. I will recommend Putrri to my friends and family when they are in the market. More
by mpz
Employees Worked With
Putrri Padbatan
December 29, 2017
Howard Schneider has provided me with exceptional service I just purchased my third car from BMW of Westlake and I worked with Howard Schneider for all three. There has never been any pressure, and Howard ha I just purchased my third car from BMW of Westlake and I worked with Howard Schneider for all three. There has never been any pressure, and Howard has been an excellent resource for info on the cars and financing. He also keeps in touch during each lease to make sure everything is going well and that I am completely satisfied. There are at least 3 BMW dealers closer to me, but BMW of Westlake and Howard make it worth the drive. More
by mtaylor72
Employees Worked With
Howard Schneider
December 29, 2017
Kudos to Howard Schneider Howard was very accommodating when helping me select my new X3. Howard answered all questions in a professional and patient manner. I appreciate his Howard was very accommodating when helping me select my new X3. Howard answered all questions in a professional and patient manner. I appreciate his efforts to ensure that I would be over the moon with my ultimate driving machine. More
by IPAD
Employees Worked With
Howard Schneider
December 28, 2017
Always a wonderful experience. This would my second purchase from BMW of Westlake and the 4th purchase for our family. This dealership is beautiful and always accommodating. Our sal This would my second purchase from BMW of Westlake and the 4th purchase for our family. This dealership is beautiful and always accommodating. Our sale representative, Ken Delk works hard to make sure we are well taken care of. He isn't your typical salesman and this isn't your typical dealership. Ken always goes above and beyond to help us into a new car when it's time and takes care of all the little details in between! More
by jamiestarlynn
Employees Worked With
December 28, 2017
Truly a full service dealership Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was looking for and delivered exactly what I wanted. He was very knowledgeable about BMW different features when we took the X3 for a test drive. John was more than willing to work with me on my trade in value and made everything a very smooth and simple process. Nez went through a lot of the cars features step by step with us and even offered to come to our home to program our garage door opener because it could not be programmed on site. Mike was very easy to work with and helpful when going over the leasing documents. Will continue to do business with this dealership in the future. More
by KE212
December 21, 2017
Prompt Friendly Professional This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hou This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hour wait and it turned out to be less. More
by cb1951
Employees Worked With
Jim Strunk
